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Level 2

QuickBooks Workforce Not displaying PTO

The new Workforce does not reflect current PTO balances.  Is there a way to turn this setting on?  

Solved
Best answer April 15, 2019

Best Answers
Highlighted
Moderator

QuickBooks Workforce Not displaying PTO

Thanks for visiting the Community, astanleyCTG.

 

I can help you display the PTO balances in QuickBooks Workforce.

 

Right now, PTO balances won't show on the Paycheck Detail screen of QuickBooks Workforce. The employees should download the paychecks to view the available sick and vacation hours.

 

I'm happy to show you how:

  1. Sign in to QuickBooks Workforce.
  2. Click the Download button (refer to the screenshot below).

image.png image.png

These steps should let your employees see their PTO balances.

 

I'm including an article that provides further details about QuickBooks Workforce: Set up online pay stub access for employees.

 

That information should get you back in order. It's my priority that this is resolved for you, so please let me know how it goes. I'll be keeping an eye out for your response. Have a good one.

View solution in original post

13 Comments
Highlighted
Moderator

QuickBooks Workforce Not displaying PTO

Thanks for visiting the Community, astanleyCTG.

 

I can help you display the PTO balances in QuickBooks Workforce.

 

Right now, PTO balances won't show on the Paycheck Detail screen of QuickBooks Workforce. The employees should download the paychecks to view the available sick and vacation hours.

 

I'm happy to show you how:

  1. Sign in to QuickBooks Workforce.
  2. Click the Download button (refer to the screenshot below).

image.png image.png

These steps should let your employees see their PTO balances.

 

I'm including an article that provides further details about QuickBooks Workforce: Set up online pay stub access for employees.

 

That information should get you back in order. It's my priority that this is resolved for you, so please let me know how it goes. I'll be keeping an eye out for your response. Have a good one.

View solution in original post

Highlighted
Level 2

QuickBooks Workforce Not displaying PTO

Thank you for the insight.   I will inform my employees.

 

 

 

 

 

Highlighted
Moderator

QuickBooks Workforce Not displaying PTO

It's my pleasure to help, astanleyCTG.

 

I'd like to share these article too for further details about QuickBooks Workforce:

Thanks again for being part of the QuickBooks family. Should you have more questions, please let me know. I'll be here if you need me. Have a lovely day!

Highlighted
Level 1

QuickBooks Workforce Not displaying PTO

Thank you for this work around.  It is unfortunate that we were not notified of this change so I could be proactive & give my employees a heads up.

Highlighted
QuickBooks Team

QuickBooks Workforce Not displaying PTO

You’re welcome, @mo daum.


Please know that I’m taking note of your feedback and passing it along here on my end. Rest assured, I’ll personally update the thread for any information or changes related to QuickBooks Workforce PTO balance displays.


Check out the following links to know more about this:

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

 

That should do it. Reach out to me if you have any other concerns, I’m always here to help. Wishing you and your business continued success!

Highlighted
Level 1

QuickBooks Workforce Not displaying PTO

Seriously....the response is to make each employee now download the report?  The new display is terrible, what you had was better.  Way to make something worse and then when you do basically call it a "feature."  I think there is another company that perfected this tactic, you may have heard of them....Microsoft. 

Highlighted
QuickBooks Team

QuickBooks Workforce Not displaying PTO

I appreciate you joining this thread and providing some feedback, @ShaneD.

 

I'm here all ears to listen and take note of your feedback. I'll help you pass along your insights and suggestions about Workforce here on my end and hopefully get some improvements rolled out in the near future.

 

Our customer's ideas help us improve the service we provide, and this is one.

 

Please remember I'm here anytime you have additional questions or concerns with QuickBooks. You can reach out by posting again here in the Community space. 

Highlighted
Level 3

QuickBooks Workforce Not displaying PTO

This update is absolutely abysmal. Why in the world would you take a simple interface (that wasn't particularly great to begin with) and make it far far inferior is beyond me.

 

The PTO issue is just one feature blatantly missing.

 

The worst is that I no longer have access to my history of paystubs (now I've only got the past 5 months)!

 

The UI is also extremely unintuitive and looks like it was made in 1998.

Highlighted
Level 3

QuickBooks Workforce Not displaying PTO

The update to QuickBooks Workforce is abysmal. The PTO workaround is unacceptable.

Highlighted
QuickBooks Team

QuickBooks Workforce Not displaying PTO

Hello, @fatchrisb.


Allow me to step in for a moment and share some information regarding QuickBooks Workforce.


I understand that change can be challenging, so rest assured, your thoughts about Workforce is heard and appreciated. Our product team is working for a permanent resolution to get the PTO and some of the feature added to the new site.

 

Please give our Customer Care Team a call to add your account to the list for email notification about this. The Community will also keep you posted for any new information once received.


Here’s how to contact phone support:

  1. Click the Help (?) icon in the top-right.
  2. Select Contact Us.
  3. Enter what you need in the How can we help? field, and click Continue.
  4. Choose Get Callback, enter your contact information and hit Call Me.   

Our next scheduled update is on the first week of May, but we may have a resolution by then.

 

Please let me know how the call goes and if you need anything else. Have a good one!

Highlighted
Level 1

QuickBooks Workforce Not displaying PTO

We definitely need to have PTO accrual rate and amounts accrued visible from dashboard AND download. Accrual rate is currently not available and there are no details beyond "used" and "available" PTO time.

Highlighted
Moderator

QuickBooks Workforce Not displaying PTO

@LBT-PF Thank you for joining this thread.  Your feedback is important to us and will be passed on to our product team.


Check out the following links to know more about Workforce:

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

Highlighted
Level 1

QuickBooks Workforce Not displaying PTO

It is great that you can now view how much PTO Time you have available; however the old view my paycheck allowed employees to see the actual accrual amount for PTO on each paycheck.  When a company has a Per years worked to earn additional PTO each pay, it would be helpful for them to see the added accrued PTO on each pay stub.  That way, the employee knows their current PTO accrual rate and they can inform HR / Payroll if they feel their PTO accrual rate is incorrect.  

 

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