Troubleshoot missing pay stubs in ​Workforce​

There are several reasons your employees may not see their pay stubs in Workforce.  Select your scenario to find out what to do. 

You switched from one Intuit QuickBooks Workforce or QuickBooks Desktop Payroll service to another

You’ll need to invite your employees to Workforce from your new Intuit QuickBooks Workforce or QuickBooks Desktop Payrollservice. 

Let your employees know, they’ll have two Workforce accounts, likely with the same business name.  One will have the past paychecks from your prior service, one with the new paychecks and W-2s.

You created a late or backdated paycheck

Sometimes things happen and you have to send your Intuit QuickBooks Workforce or QuickBooks Desktop Payroll after your regular payday. Your employee may sign in to Workforce on payday expecting to see their pay stub. You can let your employees know to wait until they get the email notification their pay stub is ready before checking Workforce. 

You forgot to send paychecks to us (QuickBooks Desktop Payroll only)

Make sure to send all paychecks created in QuickBooks Desktop Payroll to Intuit. This includes any paychecks you print or handwrite. Once the checks are sent to Intuit, they’re automatically uploaded to Workforce.