2020 Q2 941 not calulating correctly after updating both Desktop & Payroll

Yes, you also need to update the QuickBooks application and patch it to at least R7.

Oddly the form doesn't tell you to do that and so you have no way to know.  Another D- for Intuit development.

My client sent me a backup to help her prepare the 2nd Quarter payroll taxes.  I prepare them in my office, and she prepares in hers, while talking onn the phone.   We both downloaded the payroll update through version 07042110.  When I prepare the 941 form, page 1, line 5a is correctly showing the taxable social security wages and amount of tax.  However, when my client prepares the 941 form, liine 5a is blank.  Also, on page 2, part 1 line 12, the total taxes shown on my form are correct, however my client's form shows a zero in line 12, and it is in red.  Any suggestions?

My client sent me a backup to help her prepare the 2nd Quarter payroll taxes.  I prepare them in my office, and she prepares in hers, while talking onn the phone.   We both downloaded the payroll update through version 07042110.  When I prepare the 941 form, page 1, line 5a is correctly showing the taxable social security wages and amount of tax.  However, when my client prepares the 941 form, liine 5a is blank.  Also, on page 2, part 1 line 12, the total taxes shown on my form are correct, however my client's form shows a zero in line 12, and it is in red.  Any suggestions?

I can help you with that, eramponi.

Before updating the payroll tax table, we'll have to keep your QuickBooks Desktop up-to-date first. This way, you'll always have the latest features and fixes. Please make sure to place a checkmark on the Reset Update option to clear all the previous update downloads. 

You can share these simple steps with your client:

1. Select Help from the top menu bar.
2.  Choose Update QuickBooks Desktop.
3. Go to the Update Now tab, then tick the Reset Update checkbox.
4. Select Get Updates to start the download.
5. When the download finishes, restart QuickBooks.
6. When prompted, accept the option to install the new release.

Once done, let's get the newest payroll tax table again.

I've added an article that will help you in preparing and filing Form 941, Schedule B, and Form 940 in QuickBooks Desktop.

I'll be right here to continue helping if you any other concerns or follow-up questions. Stay safe and have a pleasant day ahead.

I believe I did all that & it did not correct the issue

That did not work 

Did it again & it still doesn't work

Thanks for performing the steps above, Oscar123.

Since the issue still persists, getting in touch with our technical supports would be very beneficial in this instance. Our experts will look into your account then run a series of tests to rectify the underlying issue.

Here's how to connect with us:

1. Open your QuickBooks.
2. Select Help from the top menu bar, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief description of your issue, then select Continue.
5. Choose Start messaging or Get a callback from the next available representative.

You may check our support hours first to ensure that we address your concerns on time.

Once it's fixed, you can read this article that will help you in electronically filing your Form 941, Schedule B, and Form 940 in QuickBooks Desktop.
 

If you have any other questions or concerns, please don't hesitate to post them below. Stay safe.

I'm having the same problem.

Glad you reached out to us today, @Arnulfo.

We can update your Quickbooks Desktop to get the latest features and fixes. To do this, you can follow the steps given by my colleague, @KlentB. Once done, let's get the newest payroll tax table.

However, if the issue persists, I'd recommend contacting our Customer Support Team to help you further with this.

Here's how:

1. Go to the Help menu.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. At the bottom, click Contact Us.
4. From the Dialogue box, enter your question.
5. Click Continue, then select Get a callback.
6. Enter the information needed.
7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.

You can check this article to learn more about filing Form 941: E-file 940, 941, and 944 tax forms.

Stay in touch with me if there’s anything else you need. I’ll be here to help. Have a great day!

Mine is doing the same thing. I just updated both Quickbooks software and payroll updates. It did not help. I tried a chat. They were worse than clueless...

Mine is doing the same. I have updated Quickbooks software and the very latest payroll updates. I tried a Help chat. They were worse than clueless...

Hey there, @Debbie7452.

Since updating your Payroll and QuickBooks Desktop didn't fix the problem, it can be your payroll items aren't set up correctly. You'll need to ensure you set them up accurately. Then, Run a Payroll Check-up to correct your wage amounts.

For more details, refer to this article and proceed to the If Lines 5a, 5b, 5c, and/or 5d are incorrect section: Troubleshooting amounts in Form 941/Sch. B.

Also, you can follow the steps in this link on how QuickBooks populates each line in your Form 941. 

If you have other questions or concerns, please comment down below. I'm always here to help.

I have followed every single step in this thread, and nothing fixes this problem. The frustrating thing is that this is happening on my co-worker's computer, but not mine. I can open the same exact client on my computer on the same server and the form calculates properly. We have the same exact QuickBooks releases and the same exact payroll releases. This is not a payroll item issue. This company file is 5 years old; nothing has changed with the payroll items. Judging from the comments on this thread, this is a QuickBooks issue and you have known about it long enough to have fixed it already! We pay you a lot of money to not have to deal with broken software. We have payroll tax returns to file, so we need this FIXED NOW! Thank you for getting this word to whomever can fix it today!

I have followed all of the steps suggested in this thread; none of them work. The problem is not consistent. The Form 941 is not working for any of our clients on my co-worker's computer. However, I can open the same company files on my computer via the network, and they all work properly. We have the same exact QuickBooks release and the same exact payroll release. This is not a payroll item issue. Most of these company files are 5 to 10 years old. We've never had this problem. From our experience and from the comments in this thread, this seems to be a QuickBooks issue, and it needs to be fixed NOW. We pay a lot of money for this software, and we have a lot of clients depending on us to prepare their payroll tax returns in the next 10 days. We need this FIXED NOW! Thank you, for getting this message to whomever can fix this issue immediately.

I want to ensure this is taken care of, @JamesBCPA.

I'd suggest contacting our support since the issue still persists after following the steps given above. This way, they can further investigate the main cause of the issue.

Here's how: 

1. Go to the Help menu.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. At the bottom, click Contact Us.
4. From the Dialogue box, enter your question.
5. Click Continue, then select Get a callback.
6. Enter the information needed.
7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.

I've added this article about printing Form 941 for future reference: Learn how to prepare and print Form 941, Schedule B, and Form 940.

Feel free to drop a comment below if you have other questions. I'm always here to help you out. Take care!

Thank you, Maybelle_S for your reply. I found a solution posted by Mimi4ga on another thread:

Here is how I fixed it with the help of QB tech support.

I am on Premier so depending on your version the numbers sequence may be different. But I’m sure the procedure is the same.

Press F2 to bring up the product info window and you will look for R12_68 under the word ACTIVATED.  If the last two digits are different then you can follow the below procedure. 

https://downloads.quickbooks.com/app/qbdt/products

Enter country, Version, and Year.   Then hit search.

IMPORTANT:  Do not Download.  Look for ---  Already Downloaded? Get the latest updates

Click on the get latest updates.  And you will start to download a file.

Qbwebpatch.exe  that will download.  Once complete run it.  (you may have to find it in your download folder

Once you have installed the update then restart your computer. 

Press F2 to bring up the product info window and you will look for number sequence under the word ACTIVATED.  If it was updated then Move on to the next step.

Go to the employee menu and select get payroll updates.  Even if you just did it before updating the program.

This worked on the problem computer. The frustrating thing about all of this is that only one computer in the building was having the issue. I could open the same company file on another computer on the network and the form would calculate properly. This leads me to believe that this one computer was having an issue downloading the software and payroll updates. Once I manually downloaded the software update, I then updated payroll and the form worked properly. Hope this helps save someone else some time and effort.