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Level 3

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

 
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Best answer January 02, 2019

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QuickBooks Team

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

Hello there, Karen SCR.

 

Thanks for bringing this to our attention. I'm here to help and provide some information about QuickBooks Online Payroll. 

 

We received reports about the latency and spinning wheel when accessing QuickBooks Online Payroll. Our engineers are currently investigating and working on an immediate fix. I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.

 

Here's how to contact our support:

  1. Go to: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
  2. Click the contact us link.
  3. On the Search for something else tab, type-in Customer Support.
  4. Select Get Phone Number below. 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.

View solution in original post

5 Comments 5
Highlighted
QuickBooks Team

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

Hello there, Karen SCR.

 

Thanks for bringing this to our attention. I'm here to help and provide some information about QuickBooks Online Payroll. 

 

We received reports about the latency and spinning wheel when accessing QuickBooks Online Payroll. Our engineers are currently investigating and working on an immediate fix. I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.

 

Here's how to contact our support:

  1. Go to: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
  2. Click the contact us link.
  3. On the Search for something else tab, type-in Customer Support.
  4. Select Get Phone Number below. 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.

View solution in original post

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Level 1

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

Yes, It has taken me 20 min to upload 3 checks...

QuickBooks Team

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

Hi there, 5M.

 

Let's do some troubleshooting steps to see to boost your browsing speed.

 

You can log in to QuickBooks in a private window to disable the cache from saving your browsing data. If you can upload paychecks faster, you can go back to your regular browser and clear the cache. If it's still the same, you can use a different browser.
 

By the way, a cache temporarily stores your browsing data, so it reloads quickly when you revisit a page. However, you'll also experience lags when it's full. This is why we tried the private browser first to see how QuickBooks behaves while the cache is locked from saving new data.

 

Lastly, our phone agents is always ready to help you further if the behavior persists. You can reach them using the steps given by JanyRoseB.

 

We're just around if you need anything else.

Highlighted
Level 1

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

yes I have been on hold 3 separate times - over 1.5 hours each time with QBO and the call has been dropped each time a few mins after a "rep" picks up the phone.... no help!

 

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Moderator

anyone else having issues with online payroll? it was unavailable for about 30 minutes and now running real slow.

We appreciate your efforts in calling our phone support team, banana1612.

 

That isn't the type of experience we want you to have.

 

If you haven't already, you can try the troubleshooting steps provided by my colleague above by accessing QuickBooks using a private window to identify if this isn't caused by a cache related issue.

Please use these shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If it works, you can go back to your main browser and clear the cache to eliminate excessive files in your browser.

 

You can also use another compatible browser as an alternative.

 

If you have any other QuickBooks related concerns, please don't hesitate to post them here.

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