cancel
Showing results for 
Search instead for 
Did you mean: 
cmr08
Level 1

Can't get to employee address/contact tab - anyone else experiencing this problem?

Since last update, I am unable to get to the employee address/contact tab - anyone else experiencing this problem?

6 Comments 6
geeljir
Level 1

Can't get to employee address/contact tab - anyone else experiencing this problem?

I am experiencing the same thing any help would be appreciated.

MaryLandT
Moderator

Can't get to employee address/contact tab - anyone else experiencing this problem?

I haven't received a report about being unable to get to the Address & Contact tab, cmr08 and geeljir

 

Let's perform some troubleshooting steps to get this working. To start, make sure your QuickBooks is also updated to the latest release. An outdated one may lead to unexpected behavior while working with the program. 

 

However, if everything is updated and the problem continues, I recommend uninstalling and reinstalling the program. This can help fix data and company file issues. A clean install won’t affect your data at all.

 

Before you proceed, make sure you have the information you need for the process.

 

 

Once ready, you can now proceed with the procedure.

 

  1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. From the list of programs, select the version of QuickBooks Desktop you want to uninstall.
  4. Select Uninstall/Change and then Remove
  5. Click Next.  If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).
  6. When you’re done, reinstall QuickBooks Desktop.

 

Then, reboot your computer and run QuickBooks Desktop as administrator. Once done, update the employee's address and contact information.

 

Please update me if you need more help by commenting below. I'll be around to assist you with updating the employee's information.

Kevin HWA
Level 1

Can't get to employee address/contact tab - anyone else experiencing this problem?

I am having the same issue.  I've tried on different computers, different quickbooks files.  But I am only seeing the problem on 2021 Quickbooks.  I've tried 2021, and 2020 quickbooks, with no problems on 2020.

tyarb
Level 1

Can't get to employee address/contact tab - anyone else experiencing this problem?

I am having the same problem as well.  It just started.  I have desktop version 2021 Pro.  

kciOM
Level 2

Can't get to employee address/contact tab - anyone else experiencing this problem?

I was having the same problem yesterday on Desktop Pro 2021 version. This morning I updated and restarted the program, and the issue is gone. 

MJoy_D
Moderator

Can't get to employee address/contact tab - anyone else experiencing this problem?

Thank you for posting here in the Community, @Kevin HWA.

 

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link

 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us