Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello there, Dbrociousq.
Since you've confirmed your employee and verified the information, you should be able to save these details.
Let's ensure that the employee's address matches the state and zip code and be able to update these within your QBO account.
I've got the browser troubleshooting steps on how we can get rid of this issue. You can start by logging into QuickBooks using a private browser. Feel free to use these keyboard shortcuts to open one:
Enter the employee details from there and save it. If you're able to record the employee address as expected, I'd suggest clearing the main browser's cache. This removes stored cache files that cause frequently accessed sites such as QuickBooks. Also, you can try using other supported browsers.
I'm including an article that you can check out about payroll reports: List of payroll reports.
Please let me know if you have other questions about QuickBooks. Stay safe always.
Hello, Nnelsondaniel1.
Thanks for adding the screenshots. I'd like to know more of your concern. Are you having problems printing an invoice? Do you need help customizing the template?
I have these articles that can help you with the process:
You can also add more details of your concerns by clicking on the Reply button below. Looking forward to your response. Stay safe!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.