CO FAMLI %

Good morning, @kvanco2. 

It's great to see a new face here in the Community. Allow me to share more information about setting up Colorado Family and Medical Leave Insurance Program (FAMLI). 

To clarify, have you tried the steps in the section, Add Colorado FAMLI to your employees, through this guide? 

Set up Colorado Family and Medical Leave Insurance Program

If not, let's review and perform the instruction listed there to successfully get these details fixed in your QuickBooks Online Payroll and for your employees.

Keep me updated on how it goes. It's my priority that you get this set up as soon as possible. Take care! 

Yes I have and when you get to adding the percentages it wants the percentages to add up to 100%. But the percentages are .45 and .45 which is .9 % not 100%.

@Candice C 
We are getting the same error.  The percentage total is supposed to be 90%, or .90, not 100% which is what it is set to.  Meaning that when we enter the rates for the employer and employee the system is forcing whoever the employer to be 55% while the employee is 45% or vice versa.  Please correct this.  We will run our first payroll for the new year next week. 

Thank you for joining the thread, @BeccaTwig.

I want to make sure the contribution rate for Colorado Family and Medical Leave Insurance Program (FAMLI) calculates correctly, and I'd like to redirect you to the best support group available to get this checked.

The total contribution rate for Colorado FAMLI should be 90%. Since QuickBooks calculates it incorrectly, I recommend contacting our QuickBooks Support Team. This way, they can verify this matter further and provide some troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same. 

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You can check out this article to learn more about tracking paid family and medical leave in Colorado: Set up Colorado Family and Medical Leave Insurance Program (FAMLI).

You may also want to run and customize payroll reports in QuickBooks Online. This will help you manage payroll taxes and keep track of employee expenses. 

Come back to this post and let me know how the call goes, @BeccaTwig. I want to ensure you're taken care of.

@Mark_R 

Good day Mark, 

First I just want to say how sad your response makes me.  I have reached out to your team, sat for several hours in the chat and via a phone call, to no avail.  Sometimes the person on the other end who is a rep for QBO does not even try, they will just transfer me, sometimes they act as if I am not there and disconnect, whatever the rep for QBO decides to say at that time, I do not get help.  I am really getting sick of the run-around.  

With this new tax, which takes effect on 1/1/2023, the QBO team should have added it much sooner then last week.  QBO did not give its users enough time to sort out all of the errors that QBO is just to lazy to sort out.  Having the percentage total be 100% and not the 90%, like the law was written for, that is just a careless error on QBO's part.  Me reaching out and telling the QBO team that is a stupid suggestion, sorry but it is.  It is like here waste some time to tell us of an error that you and ever other user in the state of Colorado has been telling us.  The first comment in this thread was submitted on the 22nd, QBO should be aware that they made a mistake setting this up.  I should not have to spend my time notifying you of such.  

QBO needs to start actually providing customer service, constantly passing the buck to another department and never providing me help has caused me to lose all faith in this company.  I find I get more help from this forum, from other paying users that are going through the same issues as me.  We piece it together before QBO and its team even attempt to help.  That should make QBO sad, the fact that it cannot even be there for its users.

Thank you users of this forum because I have gotten more help from you all then I ever got from QBO. 

Did This ever get answered? I am having the same problem 

@Director 1 

Sadly no, even if you contact QB directly and sit in the chat, they still cannot tell you how to correct it.  What they did with me though is send me the instructions for doing it several times, but never clarified why the % was 100% not 90%.

From what I have been able to figure out is even though it states 100%, that 100% means 90% and when you enter the % paid by the employer / employee, you would enter 50% meaning that the total 90% would be divided evenly between employer and employee.  

Now do not get me wrong, I hate guessing, but this is the best I could figure out without relying on QB themselves.  QB has let their customer service slip so much that it is non-existent.

I hope what I stated above makes sense, if not message back here and I will try to help =D.  

So it is my understanding that because we have less than 9 employees I set our % to 0 and the Employee to 50% since QBO isn't being helpful. I don't really have the time to sit on hold with them. It is so confusing. Thanks for any insight you might provide.

Hello friends, I hope this clears some things up:

You are not entering the rate amounts. QuickBooks already knows the rate. QuickBooks needs you to enter if the employee is paying 100% or 50% of the total rate.

We create a "policy" through our Payroll Setting > Colorado tax info. We either enter that the employee pays "100%" of the new FAMLI program premium (0.9%) or the employee pays 50% of it and the employer pays the other 50%.

Then, we go to Payroll>Employees>Select an employee>Edit the Tax withholding section. Under the State withholding section>CO state taxes: you'll see an area to "+ Assign policy" & select the policy you just made through the payroll settings. 

I've checked the rate amount being withheld on a future payroll and it calculates correctly.

Happy New Year everyone!

I have followed those steps, and the new tax shows up with the employee's tax items, but when I create a 2023 paycheck (for 2023 earnings), the item is absent.  Thoughts?

Hi there,

I've read the thread and understand this hasn't been easy for you. I’ll make sure that the contribution rate for Colorado Family appears on the paycheck correctly by routing you to the best support team.

I appreciate all the things you’ve done so far. Since you’re still experiencing the same result after following suggestions above, I recommend contacting our Payroll Support Team. They can pull up your account securely and find the root cause of this issue

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

For more ways on how you can reach out to us, refer to this article: Contact Payroll Support. This includes the support hours you’ll want to take note of, so we can address your concerns on time.

When everything is all set, you’ll want to check out these helpful resources as your reference to learn more about Colorado FAMLI:

• Colorado FAMLI website
• Information on new taxes, state rates, and more

In addition, QuickBooks provides different kinds of payroll or employee reports so you'll get the basic information you need. To learn how to customize them and prepare for this year’s payroll, visit these guides:

• Run payroll reports in QuickBooks Online Payroll
• Year-end checklist for QuickBooks Online Payroll

I appreciate your patience while dealing with this. Please feel free to let me know if you have other payroll concerns or questions about the Colorado FAMLI program in QBO Payroll. We're here to make sure you'll get the help you need.

Hello userjulielherrin,

I appreciate you mentioning your pay period is in 2023. 

*Perhaps double-check the effective date you entered when making the policy itself in the payroll settings. *Also, make sure the "is exempt from this contribution" box under the employee's State withholding section is not check-marked.

*Lastly, when you preview your payroll; if you're clicking on the "Compare to Last" icon you may need to scroll down to view the CO Paid Family and Medical Leave EE. The popup may be too small to show every line item. The preview payroll details hyper-link located on the bottom center of the page is also a great way to review all employees to ensure they all have this withholding.

@JamaicaA 

Just for your edification, when you suggest the PAYING customer reach out to your team for help via the chat feature.  You DO NOT go to the department that can best help you, QBO sends you to the "on demand team" which are like the receptionists of the chat world, after about 45 minutes waiting the chat rep with the on demand team will send you to the correct department.  

This process is a huge waste of time and QBO did this on purpose.  QBO is hoping that the PAYING CUSTOMER will give up due to the long wait and QBO will not have to help them. This is QBO's plan. They want you to get frustrated with their horrible service and give up. 

Sadly I have enabled this tax to be pulled, but nothing is pulled from the paycheck of the employee.  I am now on hold in a chat waiting for the on demand team to send me to the correct department.  52 minutes in.  Such a waste of my time.  

Did anyone here actually get this tax to pull from a check and have it displayed on said check as a deduction?  

Thank you

QuickBooks is not the issue.  The instructions are.  The 0.9% is setup correctly.  So, follow the instructions below:

1. Double click an employee profile

2. Select Payroll Info

3. Select Taxes tab

4. Select Other Tab

5. Select (highlight) the Item Name: CO - Paid Fam Med Leave Emp. In the Section below it reads "Print on W-2 as:" ENTER COFAMLI.  In the field directly below titled "Emp. Portion Rate" ENTER 0.45%

6. Repeat Step 5 and Select (highlight) the Item Name: CO - Paid Fam Med Leave Co."  In the Section below it reads "Print on W2- as: ENTER: COFAMLI.  In the field directly below titled "Co. Portion Rate" ENTER 0.45%.  PLEASE NOTE:  If the Company has 9 or less Employees instead of Entering 0.45% for the Co. Portion Rate ENTER 0%. 

7. Select Ok, Ok and DONE!

Finally:  somebody got it right (no thanks to Intuit).  Cheers, bbsbookkeeping!

QuickBooks is not the issue.  The instructions are.  The 0.9% is setup correctly.  So, follow the instructions below:

1. Double click an employee profile

2. Select Payroll Info

3. Select Taxes tab

4. Select Other Tab

5. Select (highlight) the Item Name: CO - Paid Fam Med Leave Emp. In the Section below it reads "Print on W-2 as:" ENTER COFAMLI.  In the field directly below titled "Emp. Portion Rate" ENTER 0.45%

6. Repeat Step 5 and Select (highlight) the Item Name: CO - Paid Fam Med Leave Co."  In the Section below it reads "Print on W2- as: ENTER: COFAMLI.  In the field directly below titled "Co. Portion Rate" ENTER 0.45%.  PLEASE NOTE:  If the Company has 9 or less Employees instead of Entering 0.45% for the Co. Portion Rate ENTER 0%. 

7. Select Ok, Ok and DONE!

QuickBooks is not the issue.  The instructions are.  The 0.9% is setup correctly.  So, follow the instructions below:

1. Double click an employee profile

2. Select Payroll Info

3. Select Taxes tab

4. Select Other Tab

5. Select (highlight) the Item Name: CO - Paid Fam Med Leave Emp. In the Section below it reads "Print on W-2 as:" ENTER COFAMLI.  In the field directly below titled "Emp. Portion Rate" ENTER 0.45%

6. Repeat Step 5 and Select (highlight) the Item Name: CO - Paid Fam Med Leave Co."  In the Section below it reads "Print on W2- as: ENTER: COFAMLI.  In the field directly below titled "Co. Portion Rate" ENTER 0.45%.  PLEASE NOTE:  If the Company has 9 or less Employees instead of Entering 0.45% for the Co. Portion Rate ENTER 0%. 

7. Select Ok, Ok and DONE!

I am amazed at how many "experts" got this wrong!  Suggested "work around's" will cause issues printing W2's FYE 2023, and is not obvious now.  I am seeing comments referencing the rate at 90% or 100%.  It is 0.90%.  Hopefully, if others chose to use one of the suggested "workarounds," they realize 90% is different than 0.90%. Otherwise, you will have some angry employees if you withhold 90% of wages.  I reported this to the Intuit engineers and support team this afternoon.  

QuickBooks is not the issue.  The instructions are.  The 0.9% is setup correctly.  So, follow the instructions below:

1. Double click an employee profile

2. Select Payroll Info

3. Select Taxes tab

4. Select Other Tab

5. Select (highlight) the Item Name: CO - Paid Fam Med Leave Emp. In the Section below it reads "Print on W-2 as:" ENTER COFAMLI.  In the field directly below titled "Emp. Portion Rate" ENTER 0.45%

6. Repeat Step 5 and Select (highlight) the Item Name: CO - Paid Fam Med Leave Co."  In the Section below it reads "Print on W2- as: ENTER: COFAMLI.  In the field directly below titled "Co. Portion Rate" ENTER 0.45%.  PLEASE NOTE:  If the Company has 9 or less Employees instead of Entering 0.45% for the Co. Portion Rate ENTER 0%. 

7. Select Ok, Ok and DONE!

Good day @bbsbookkeeping 

All instructions were followed, like my prior comments stated.  There was an issue on QBO's backend that one of their specialists had to fix.  Nothing to do with how it was added.  

If others fall into this same issue and you have followed the instructions, there is most likely something wrong in what QBO refers to the "back end" of their programming.  I, or really anyone outside of QBO itself, does not have access to fix it.  

I had to go through the QBO chat feature, chat with someone who did not know, set up a time for someone else to call me, and that person was able to fix it.  

If you run into this issue and you have followed the instructions, reach out to the chat feature.  Do not follow @bbsbookkeeping  and just keep trying to add it.  It will not work.  They need to fix most likely a line of code that is errored and then you can redo it, following the instructions.  I feel QBO did not have a good amount of time to install this process and some people will run into errors that are not user based one.  Just redoing it repeatedly will waste your time, reach out - get it corrected and then follow the instructions again.  

Thanks for sending me the same instructions as the QBO reps and not actually listening to my issue.  Standard directions will not work if there is something else is wrong.  

Have a great rest of your day =D

The Quickbooks Desktop payroll entry field is a percentage. The instructions found on the web indicate that a whole number percentage of the portion each should pay. That was the problem. If you follow the instructions found on the web, which I did, you will find that your payroll stub indicates that 50% of your gross pay is deducted for FAMLI leave! I had to make payroll liability entries to correct this. ARGHHHH!

I'm the sole employee of my company so the employer doesn't have to pay into the FAMLI leave fund. Only the employee (me) does. I want my company to pay that on the employee's (me) behalf so I entered 0.45 (% implied) into the Employees >> <my name> >> Payroll Info >> Taxes ... >> other >> CO - Paid Fam Med Leave Co. entry.

Hopefully, my wife won't have to take any FAMLI leave next year to take care of me when I collapse from all this government bureaucratic non-sense!

So I am a one employee company and I had the same, employer does not have to pay the .45% but want company to pay for the employee's .45 share so I am putting the .45 into the Employee-other-taxes area and only putting .45 into the Family Leave Company portion and leaving employee family at 0.  I think that is the correct way to input it and it shows up on paycheck in those areas but calculations are slightly off compared to State of Colorado benefit/estimated payment calculater, not by much but still a bit different.  But it does say that is an "estimate' on the state website so guessing how in input is correct?  Anyone else with this issues

This works in the desktop version but not online version, correct?  I have had no issues with the desktop version but I can't enter a percentage amount in the online version

I have contacted Quickbooks 3 times.  They tell me they will fix it and email me back.  Has not happened.  we are over a month into this new tax and still not able to deduct from paychecks in QBO.  Desktop works fine.