Does anyone know how to get Payroll to run in Safari?

I appreciate you providing detailed info of your concern, @ David T1.

You cover almost every troubleshooting step in trying to fix the error. Since the payroll is still not running in Safari, I recommend contacting our Customer Support Team again. As far as I want to call you, the QuickBooks Community has limited tools. They can further investigate the root cause of your issue and provide a fix.

To reach them, please follow the steps below:

1. Log in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Click Contact Us.
4. Enter your concern, then choose Let's talk.
5. Select Start a chat or Get a callback from the next available expert.

Once fixed, you can now run payroll and pay your employees. You may utilize this reference to guide you with the process: Learn how to run payroll in your QuickBooks Online Payroll.

Let me know what the result is. I'll be looking forward to your response. Stay safe always.

Hi, @David T1.

Hope you’re doing great. I wanted to see how everything is going about getting the payroll run concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I have the same problem.  Everything else we use QBO for works fine, but I have to go into Firefox in order to run payroll.  First world problems, but it's pretty annoying, as Safari is my preferred browser.  

Thanks for joining this conversation, @katenka853.

If you're using the Safari version 10 and below, this may be the reason why you're unable to run payroll since the support for these versions was already discontinued.

However, if you're using Safari version 11 and above, let's try running payroll on a private window. This is the best place to identify any browser-related issue.

This can be done by pressing Command + Shift + N on your keyboard.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

I've added this article for future reference about running payroll reports in QuickBooks Online: Run payroll reports. This will help you identify what specific report you're going to use to keep track of your books about payroll.

Don't hesitate to leave a comment below if you have any other issues or concerns. I'm more than willing to assist. Have a good one!

I tried that and it didn't work.  What I am experiencing is that as soon as I click on "run payroll" it won't even navigate to that screen.  Just keeps thinking.  I'll just keep using Firefox for now.  Your website is not the only one I sometimes have issues with using Safari.  It's happening more and more frequently.  I don't know what Apple is doing.  Oh well. 

Thank you for getting back to us, @katenka853.

I want to make sure your issue about running payroll via Safari browser gets resolved. And I'd like to redirect you to the best support group available to get this address right away.

Since the troubleshooting steps shared by my colleague FritzF above don't work, I suggest reaching out to our QuickBooks Support Team. This way, they can further look into this issue and provide additional troubleshooting steps so you can use Safari every time you run payroll. They can also create an investigation ticket if other users are experiencing the same with Safari. Here's how to reach them:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Hit Contact Us.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

Just in case you'll want to learn more about processing payroll in QuickBooks Online, feel free to read this article for more guidance: Process or run payroll.

Please know that I'm just a reply away if you need any further assistance running payroll. Wishing you all the best.

I have this same issue.  When trying to access the https://app.qbo.intuit.com/app/payday page, Safari just sits there spinning a green circle.  

I understand wasn't an easy process for you, @MixedSignalMan.

Using Safari version 10 and below could be the reason why you're unable to run payroll. That's because those versions have been discontinued or not supported in QuickBooks.

However, we can try running payroll on a private page if you're using Safari version 11. This way, we can identify if you're experiencing any browser-related issues. To do that, you can press Command + Shift + N on your keyboard.

If it goes through seamlessly, you'll have to clear your regular cache browser. However, if the issue persists, you can try using other supported browsers.

You can also learn more about how to run payroll reports.

Please reply to the thread if you have further questions about QuickBooks and payroll. Take care!

Mich_S, you just posted the same exact thing that was posted earlier in the thread.  We've all already tried these things, as well as contacting support.  Nothing has worked.  Intuit needs to look into this issue, and not just continue to copycat responses.  

I understand how convenient it is to use the Safari browser when running payroll on Mac computers, MixedSignalMan.

While we recommend everyone to use other browsers, you can get back again to our QuickBooks Live Support Team. I know you've already contacted them, however, they can pull up your account and update your cases.

Our Live Support Team will forward the case to our Product Team for investigation. Then, we'll send you updates via email once they fix the issue.

Also, the QuickBooks Online Mac app is no longer supported. You can refer to this link for additional information: QuickBooks Online Mac and Windows Desktop App update.

For a better QuickBooks experience, I recommend using supported browsers. Here's a link for your guidance: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

Keep me posted if there's anything else I can help you with running payroll. I'll be right here whenever you have follow-up questions about this.

I, too, prefer Safari and really am fed up with QBO and the poor customer service.  I wasted almost an hour on the phone with some guy who told me everything was great on Quickbooks "end", and even ran my payroll without my permission!!!  Then told me he didn't know why it wasn't working, and maybe I should hang up with him and request another call-back!!!  😡. After spending at least 30 minutes with him "screen-sharing".  I refused to hang up.  

And you say Safari is not a "perferred" browser, but it IS listed as a preferred browser.  But when I went to do a "Browser check", I got an error.  So maybe take Safari off your Preferred Browser list!!!  It is RIDICULOUS that us Mac users have to switch to another browser to run payroll!

Not a happy QBO payroll customer!!!

I have just bought a MacBook Air to do payroll, just found out it doesn't work. my experience with quickbooks customer service is absolutely rubbish. they just side wipe the problem by telling you to do something different. joke of a company

In Preferences, untick the 'cross tracking'. Sorry, cant remember which Preferences tab its in. 

Thank you so much , that worked for me  with the 
Prevent cross-site tracking in Safari on Mac
In the Safari app on your Mac, choose Safari > Preferences, then click Privacy.
Select “Prevent cross-site tracking”. Unless you visit and interact with the third-party content provider as a first-party website, their cookies and website data are deleted.

Sorry, so we have to compromise our privacy to use QBO payroll? And pay for the pleasure of doing so? 

So we have to compromise our privacy in order to run QBO Payroll on Safari? Sorry but this is not acceptable.

Thanks for joining the thread. 

I'll make sure your issue about running QuickBooks Online Payroll (QBOP) via the Safari browser gets resolved. With this, let me route you to the best support who can further investigate this matter.

The security of your account is our top priority. If the troubleshooting steps provided by my colleagues above didn't work, I encourage you to reach out to our QuickBooks Support team. They can create a case to investigate the issue and provide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). 

When everything is all set, you may also want to check out this article as your reference in case you need to get a closer look at your business finances and employees using QBOP: Run payroll reports in QuickBooks Online Payroll.

Let me know if you have other account management and payroll concerns with QBO. I'm always ready to help. Take care, and have a great day.

Tried the prevent cross tracking, tried Firefox, tried chrome. Seems that there is no way to run payroll on an iPhone or iPad as far as I can tell. Extremely disappointing since it used to work fine.

I appreciate you sharing your experience, FlyGirl2. Let's see how we can address this issue together.

I recognize these challenges with running payroll on your iPhone or iPad, especially after having it work seamlessly before. It's disheartening when technology doesn't meet our expectations, particularly when you've taken steps to prevent cross-tracking and tried different browsers like Firefox and Chrome. 

I suggest reaching out to our support team for further investigation. They can conduct a more thorough review of your account and assist in resolving any compatibility issues. Here's how:

1. Go to the Go to the Help(?) icon and then hit Search. 
2. Click Contact Us.  

• Start a chat with a support expert.
• Get a callback from the next available expert. 

To learn how to automate your team's payroll and taxes, please click the link for more information.

If you have any more questions about your payroll, please don't hesitate to reach out to the Community. Take care.