Having a workforce issue when moving from desktop to online version with payroll i am unable to find an answer, an tried some suggestions, where is past paystubs?

Hi there, @Vtori67.

Importing the payroll details from QuickBooks Desktop into QuickBooks Online is currently unavailable. That's why you're unable to find the past pay stub.

I'd like to let you know that paychecks are moved to regular checks to keep your financial reports accurate. To know which data you can transfer from QBDT to QBO, please refer to this article: Learn how features and data move from QuickBooks Online to QuickBooks Desktop.

I'd recommend checking the Payroll Summary report to get a complete view of your total payroll wages, taxes, deductions, contributions, and payroll history.

Here's how:

1. Click the Reports menu on the left panel.
2. Scroll down to the Payroll section and select Payroll Summary by Employee.
3. Set a date range and click select Apply.
4. Click Customize to include the wage details.
5. Choose Run report.

Lastly, if you need further guidelines in effectively managing your business using QBO, you can open this article: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

If there's anything else you need about managing your payroll, just click the reply button. I'm always around to help

The problem is when i had desktop payroll my employees had workforce, and years of paystub they could access in that portal now that i switched to online, they can no longer find their old paystubs, they used the same login credentials but the paystubs are gone.... why????

I understand the importance of seeing the old paystubs in your QuickBooks Workforce, Vtori67.

The possible reason why your employees were unable to see their old paystubs is that you switched or moved from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). 

For them to have access, you'll need to invite your employees to QuickBooks Workforce from your new payroll service. Please know that if your employee has access to your QBO account, ensure using a different email for Workforce than the one they use to sign in to QBO. Rest assured that you can invite multiple employees at once to view their pay stubs. 

Follow these steps to invite existing employees: 

1. Go to the Payroll menu located in the left navigation panel. 
2. Select the Employees option. 
3. Click the Invite to Workforce.
4. Tick the boxes next to the names of your employees that you want to invite and make sure to put their email addresses. 
5. Once done, press the Send Invitations. 

You may refer to this guide to learn more on how to add your employees, may it be an existing or a new one: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks...

In addition, you can access this material to learn more about what to do next if you have missing pay stubs: Troubleshoot missing pay stubs in QuickBooks Workforce.

For further assistance or information, just enter your it in the comment section or post a question in the community. 

Thank you but you are not clearly answering my question.

1. employees had access to workforce when our company used desktop payroll version

2. I switched to online version 12/30 and did an invite to workforce, they logged in using their existing workforce which showed them only the Online payroll paystubs and they could not view the previous.  

Hello there, @Vtori67.

Let me share information about workforce accounts in QuickBooks.

When you switched to QuickBooks Online from QuickBooks Desktop, your account with QuickBooks Workforce account was also canceled.

Thus, your employee won't be able to access paystubs created when you were still using QuickBooks Desktop.

You can read this article for more information about viewing paystubs in QuickBooks Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

I'm also adding this article for future reference to help you troubleshoot printing issues with paystubs: Troubleshoot printing paychecks, pay stubs, and forms in QuickBooks Online Payroll.

Let me know if you have questions about accessing the workforce. I'm always here to help. Have a great day.

why am i getting this message when i try to send invite QBO ID is NULL or EMPTY

Hello there, @Vtori67. I understand the importance of a seamless process when inviting employees to QuickBooks Workforce.

Before anything else, I'd like to ask for a screenshot of the message you encounter. With that additional context, I could provide more alternative solutions. 

In the meantime, to fix the error message you've encountered, let's open your QuickBooks account in a private window to rule out any browser-related issues. Here are the keyboard shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can invite your employees and the message does not appear, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviours. You can also switch to other installed supported browsers, which is a good alternative.

Moreover, your employees can easily update and manage their personal information in QuickBooks Workforce. They can add new data, such as name, address, phone number, or email address. This feature is handy for employees who need to keep their details up to date.

On the other hand, if you want to gain insight into your business transactions, you can generate various reports in QuickBooks Online. 

You can return here whenever you require my assistance inviting your employees to QuickBooks Workforce. I'm always available and ready to assist you.

I have had it with Workforce!!!!!!!!!!! I am tired of telling employees to start a chat if they have workforce issues. There is no where to do this!!!!!!

I want a phone number for Workforce directly. I don't have time to deal with all the employees who can't log on even though they have credentials. The transfer from the desktop to online has made my life hell. I have 30 employees out of 40 who can't log in. I have had it with all my time wasted with Workforce.

Either do your job right or give me the access to make all the corrections for my client's employees.

Aggain I ask why can't you get a phone number for these Workforce people. Are you afraid of getting screamed at like I am because of your product.?

Put a helpline on the sign in page. You are driving people nuts with your covert operation.

I can call the President of the US faster than anyone can call Workforce. Step up to the plate Workforce.

I understand where you're coming from, and I want to make sure that your concern is addressed in the best possible way, lstv.

After hearing your sentiments, I would recommend that you contact our QuickBooks Workforce Customer Care Team for the most reliable support. Our team members are highly skilled and will assist you in a safe and secure environment. They'll be able to provide immediate assistance and help with your concerns about your employees being unable to log in.

To assist you further, here's a step-by-step guide to help you get in touch with the QuickBooks Workforce Customer Care Team:

1. Open your Workforce account on your web browser.
2. Go to the Help section.
3. Click on Contact Us.
4. Select Chat with us.
5. Enter your email address, name, and question.
6. Hit Start Chat.

If you're having trouble logging in to your account, you can refer to this article to learn about the steps you need to take to reach our support team: Contact Support. You'll also find our support hours in that article.

For future use, please feel free to browse through our help page for resources on using QuickBooks

Please know that we want to provide you with the best possible support and we're always here to help. If you need any further assistance with QuickBooks, please don't hesitate to reach out. We're available 24/7 and are dedicated to ensuring your satisfaction.

Thank you for your response but that still doesn't help me.

Employees are NOT able to login at all to get to the chat.

They get messages like - Looks like you don't have workforce. No account linked to the email you entered.

Contact your employer to create one for you.

They all have valid email addresses of which I have sent invites 1-10 times already.

Contact your employer is ridiculous to tell them because I can't do anything but invite them.

Please don't send me links - I need a phone number to contact this department PLEASE !!!!!!

I can't waste any more time trying to set this up and listening to complaint after complaint. Thank you!

I hear your sentiments, @lstv, and understand the urgency of getting in touch with our phone support team. Don't worry, we'll work towards establishing a successful connection with them.

Since we’ve improved the process of reaching out to our QuickBooks Support Team, we provided different ways on how you can reach out to them using your QuickBooks Workforce account. You can use the contact number provided in this article: Contact us through QuickBooks Workforce. Scroll down to view the details under the Contact us through phone section.

Moreover, I see that you've invited your employees to the QuickBooks workforce. Please know that once they receive the invite, they'll need to set up their Workforce account. If they have access to QuickBooks Online, they'll need to use a different email address for their QuickBooks Workforce account. 

For future reference, you might want to provide this article to your employees: View your paychecks and W-2s in QuickBooks Workforce. This will help them see their paychecks, W-2s, and personal info in Workforce.

Let me know how things go on your end and if you have other questions about accessing QuickBooks Workforce. I'm more than happy to help you again. 

Need to view my paycheck stubs

Hi there, @Mayshell1968.

If your employer invited you to QuickBooks Workforce, here's how you can view or download your paystubs:

1. If you haven't yet, set up your Workforce account.
2. Sign in to workforce.intuit.com.
3. Select Paychecks.
4. Select the appropriate date range. You can view multiple paychecks up to one year at a time.
5. Do one of the following:

• Select Download on the pay stub you want to download.
• Select a pay stub to open and view, then download or print it if you need.
• To download all of your pay stubs at once: select Download all (this option isn't available for everyone).

Feel free to check this page for more details: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

On the other hand, you can check this page for to learn more on how to troubleshoot in case you don't see some of your paystubs: Troubleshoot missing pay stubs in QuickBooks Workforce.

We look forward to having you here again if you need assistance managing paystubs or performing specific tasks. As always, the Community team will be around to help you out again. Keep safe.