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Join nowI have tried the phone number 866-729-4662 which is a non working number. I have chatted with 3 representatives that have not helped me. I have also had a phone call with representative that told me I had to deal with the "QuickBooks Online Payroll Premium" department but had no information on them. What is the direct email to this "QuickBooks Online Payroll Premium" department?
We'll get this working for you, brentpmarshall.
Cancelling your payroll subscription can be done within QuickBooks Online. Here's how to do it:
You can also use this reference: Cancel and reactivate your Online Payroll account.
Let me know if you encounter any difficulties so we can further review what is happening.
Thank you for the quick response. So this process does not work for me. After clicking 'cancel subscription', I get a message to reach out to support via help gear icon and there is only a green 'close' button in the cancel subscription window. I have tried in both chrome and edge browsers. Please advise?
I'd like to route you to the right department, Brentpmarshall.
I know you've called in before. However, a payroll agent has more tools to pull up your account and cancel it. Here's how:
If you're routed to the customer care support, let the agent connect you to the right department.
Feel free to drop by anytime if you have other concerns. We're open 24/7 to help you.
case #[removed] ----- Many promises of QuickBooks Online Payroll Premium being cancelled but it is STILL NOT CANCELLED
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