This is not the service that we want you to experienced, @dandbportables.
I understand the impact of any delays in resolving your issues with setting up your email preferences in QuickBooks. That being, let me share some troubleshooting steps to help you sort this out.
First, here's how you can create a backup copy of your company file:
- Go to the File menu.
- Choose Back Up.
- Select the folder to store your backup.
- Click Start Backup.
Once completed, let's make sure that your QuickBooks software is updated to the latest version. This way, you always have the latest features, product improvements and fixes. Here's how:
- From the QuickBooks▼ dropdown, select Check for QuickBooks Updates.
- If a newer version is available, select Install Update.
- Select Install and Relaunch.
- When the update is complete, QuickBooks for Mac automatically opens.
Now, we can start linking your email account to QuickBooks. Here’s how:
- Go to the Email icon.
- From Send Emails Using, select Custom.
- A list of Email Accounts appears.
- If you haven't added any email accounts to QuickBooks, this list will be empty.
- Select the + icon to add a new account.
- Enter an account name.
- Add the settings from your email provider.
- Repeat for any other accounts you want to add.
You can read through this article to review the specific setting and filter preferences for each email provider: Check your email settings.
If the issue persists, I'd recommend uninstalling and reinstalling QuickBooks from your Mac device. You can refer to this article for detailed instructions about the process: Manual update.
Lastly, should you wish to continue and file for a complaint, I'd recommend requesting for a supervisor when you chat with our Technical support. This will ensure that the feedback goes directly to someone in the department you'ere working with.
Stay in touch with us here if you have other questions about using QuickBooks Mac. The Community and I are always here to help.
