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leestewart337
Level 1

How do I file a formal complaint?

 
15 Comments 15
Catherine_B
QuickBooks Team

How do I file a formal complaint?

The Community is here to help, leestewart337. 

 

First of all, I want to make sure that your issues are well taken cared of. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look at it, and sort it out with you. 

 

You can also get in touch with our Phone Support Team to be connected with a live agent and directly get responses with your questions. Also, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM - 6 PM PST, Monday - Friday.

 

Here's how you can contact us during these hours: 

  1. Go to the Help icon and click Contact Us
  2. Enter a brief description of your question to be routed to the right department. 
  3. Click Let's talk and select to either Call, Chat, or Get a callback

Always know that the Community is available 24/7. If there's anything else you need help with, you can always post them here. You take care and keep safe always!

dandbportables
Level 1

How do I file a formal complaint?

I had to switch my system over to a Mac for our business. It has taken some getting used to, but still having issues. I have PAID for a tech support service. A month ago, Quickbooks wouldn't link my email to email invoices. Then I can't get it to back up company backup to backup. Then trying to transfer information from intuit payroll to my bank register is a nightmare. I now have been on a chat with one of your techs for over 2 hours and I am in the same position as when I contacted them! Last time I was lucky enough to get someone who knew what they were doing. They assisted me in no time. I am beyond angry at this moment. I pay for support and would like support. Also once it is programmed in, it would be nice not to have to do it every month all over again.

Just_me
Level 11

How do I file a formal complaint?

@leestewart337,  Just fyi, they don't take complaints seriously, when you contact them. 

In fact, not many "Intuit" or QB "team members" here, in this community, will, either.  

 

Good luck.  

IamjuViel
QuickBooks Team

How do I file a formal complaint?

This is not the service that we want you to experienced, @dandbportables.

 

I understand the impact of any delays in resolving your issues with setting up your email preferences in QuickBooks. That being, let me share some troubleshooting steps to help you sort this out.

 

First, here's how you can create a backup copy of your company file:

  1. Go to the File menu.
  2. Choose Back Up.
  3. Select the folder to store your backup.
  4. Click Start Backup.

Once completed, let's make sure that your QuickBooks software is updated to the latest version. This way, you always have the latest features, product improvements and fixes. Here's how:

  1. From the QuickBooks▼ dropdown, select Check for QuickBooks Updates.
    • If a newer version is available, select Install Update.
  2. Select Install and Relaunch.
  3. When the update is complete, QuickBooks for Mac automatically opens.

Now, we can start linking your email account to QuickBooks. Here’s how:

  1. Go to the Email icon.
  2. From Send Emails Using, select Custom.
  3. A list of Email Accounts appears.
    • If you haven't added any email accounts to QuickBooks, this list will be empty.
  4. Select the + icon to add a new account.
  5. Enter an account name.
  6. Add the settings from your email provider.
  7. Repeat for any other accounts you want to add.

You can read through this article to review the specific setting and filter preferences for each email provider: Check your email settings.

 

If the issue persists, I'd recommend uninstalling and reinstalling QuickBooks from your Mac device. You can refer to this article for detailed instructions about the process: Manual update.

 

Lastly, should you wish to continue and file for a complaint, I'd recommend requesting for a supervisor when you chat with our Technical support. This will ensure that the feedback goes directly to someone in the department you'ere working with.

 

Stay in touch with us here if you have other questions about using QuickBooks Mac. The Community and I are always here to help.

Rafael Lopez
Level 1

How do I file a formal complaint?

Hello, 

 

I currently work for a few treatment centers as HR Manager and I have been wanting to submit a complaint for quite a bit now. I really like Intuit Quickbooks and some of the features it provides. However, whenever I create a new profile for a new employee, which happens very frequently, we always have issues having that new employee sign in. It usually takes us days for the process to happen. I would create the new employee profile and when the link gets sent to the new employee there is always an issue with them signing in. Usually the employee would have to call Quickbooks for assistance and it would typically take 1-2 hours for them to be able to sing in. This happens every time I create an account for a new employee. Please, I beg you to fix this issue. Please, have your engineers ether make the process more smooth on the employers end to create a profile or please hire new engineers that can fix the problem to not let it happen again. I understand that not fixing the issue will create job security for a lot of people, but it is not benificial for the company. 

Thank you,

Angelyn_T
QuickBooks Team

How do I file a formal complaint?

Hi Rafael.

 

I appreciate your feedback about setting up a new employee profile in QuickBooks Online. I want to ensure you have the best possible experience while working with QuickBooks. Thus, I'll take note of this information and pass them along to our product developers. Our engineers are working nonstop to enhance the product and customers' experiences.

 

On the other hand, please make sure to use a supported and up-to-date browser to avoid issues while working with QuickBooks. Your employees can also do this when accessing the link to respond to the invitation smoothly.

 

For more hints, while working with QuickBooks and payroll, you can check out the topics from our help articles. Here's the link: Help on common payroll topics.

 

If you have any other QuickBooks or payroll questions, please let me know by adding a comment below. I'm always here to help. Have a good one!

HV1
Level 2

How do I file a formal complaint?

We are QB user more than 10 years every month we r paying thousands of dollar to Quickbooks. it's really ridiculous  for worst support by quickbook online time.   We hare more than 25+ state Government  business & paying taxes on time are really important  for us.  In quickbook online since more than  two months Payroll tax center is not working and no one is really help us on how to resolve it.   The customer service  team just do common try and error solution, despite  asking  to  talk to supervisor we can't talk to anyone.  Quickbook Support team is worst and we need alternative  of quickbook.   If issues are not resolve within week or so we need Quickbook alternative.  I spend hours on call hold and tired of listening  hold music ( Jaaz)..  I used to love jaaz but after this crazy incidents with quickbook I feel that we need some company who can replacement quickbook..  Big business opportunity  here ..

Does anyone have any suggestion for quickbook alternative ?


Fiat Lux - ASIA
Level 15

How do I file a formal complaint?


@HV1 wrote:

Does anyone have any suggestion for quickbook alternative ?


@HV1 

Are you using QB Desktop Enterprise or QBO Advanced?

 

Synergy_Scientifics
Level 1

How do I file a formal complaint?

I would like to file a complaint as well. However, every time I research this, I get caught in the "contact customer support" loop. 

 

I have been using QB SE Online for my LLC. WORST AND MOST POORLY CONCEVEIED FINANCIAL TRACKING PROGRAM EVER. I am transitioning to an S-Corp this year and purchased QB Desktop Pro to make the transition with bookkeeping. I can't be the first person on Earth to make this transition. 

 

When I contact QB SE about exporting my data to QB Desktop Pro, they tell me to contact QB Desktop customer service. When I contact QB Desktop customer service, they say "We're terribly sorry for the inconvenience, but you have to contact QB SE"....and on and on ad infinitum . 

 

Do I really have to recreate all of my clients and spending categories?? When I ask about importing my invoices, I was told that I had to download them all individually. When I download my tax info from QB SE, the output is an excel file (Windows 97-2003 ?!?) and not a .qqb file, which is what I need to import into QB Desktop Pro. Surely some other company has to be getting decent at financial tracking. 

 

This is going to cost me hours and hours of work. It's clear that there is no way to transition between these two QB formats/programs. Where do I file I complaint about this horrendous disconnect? I should be billing QB instead of the other way around. 

 

Synergy_Scientifics
Level 1

How do I file a formal complaint?

I'm interested in other programs as well. Hopefully someone has some insight. 

 

I found this researching online:

 

https://www.fundera.com/blog/quickbooks-alternative

Synergy_Scientifics
Level 1

How do I file a formal complaint?

I would like to file a complaint as well. However, every time I research this, I get caught in the "contact customer support" loop. 

 

I have been using QB SE Online for my LLC. WORST AND MOST POORLY CONCEVEIED FINANCIAL TRACKING PROGRAM EVER. I am transitioning to an S-Corp this year and purchased QB Desktop Pro to make the transition with bookkeeping. I can't be the first person on Earth to make this transition. 

 

When I contact QB SE about exporting my data to QB Desktop Pro, they tell me to contact QB Desktop customer service. When I contact QB Desktop customer service, they say "We're terribly sorry for the inconvenience, but you have to contact QB SE"....and on and on ad infinitum . 

 

Do I really have to recreate all of my clients and spending categories?? When I ask about importing my invoices, I was told that I had to download them all individually. When I download my tax info from QB SE, the output is an excel file (Windows 97-2003 ?!?) and not a .qqb file, which is what I need to import into QB Desktop Pro. Surely some other company has to be getting decent at financial tracking. 

 

This is going to cost me hours and hours of work. It's clear that there is no way to transition between these two QB formats/programs. Where do I file I complaint about this horrendous disconnect? I should be billing QB instead of the other way around. 

 

Fiat Lux - ASIA
Level 15

How do I file a formal complaint?

@Synergy_Scientifics 

You can migrate QBSE to QBO as the first step

https:// quickbooks.intuit.com/learn-support/en-us/help-article/cancel-products-services/switch-quickbooks-self-employed-quickbooks-online/L2jGln5F1_US_en_US

 

then convert your data from QBO to QBD.

https:// quickbooks.intuit.com/learn-support/en-us/help-article/import-export-data-files/export-convert-quickbooks-online-data-quickbooks/L0tKtLwhn_US_en_US

 

Fiat Lux - ASIA
Level 15

How do I file a formal complaint?


@Synergy_Scientifics wrote:

I'm interested in other programs as well. Hopefully someone has some insight. 

 

@Synergy_Scientifics 

What kind of business do you run?

 

Synergy_Scientifics
Level 1

How do I file a formal complaint?

 A scientific consulting business....an S-Corp. 

Fiat Lux - ASIA
Level 15

How do I file a formal complaint?

@Synergy_Scientifics 

We may recommend 2 cloud based apps to explore. Send your private message to us for the recommendations.

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