How do I reach a supervisor in tech. support? I wasted 40 minutes, & missed dinner, while an incompetent, Hanzel, failed to solve my issues & refused 3 transfer requests.

We're unable to connect you to a supervisor here in the Community, dmalewicki.

I recommend contacting our QuickBooks support again. They'll be able to check your account and review the notes from your previous call.

Furthermore, if you can share to us what you need help with, the Community is always open. We have users who might be able to help us well.

Just let me know if you need anything else. I'll be around.

I've been on hold for over an hour trying to reach a supervisor. They seem to be very difficult to get a hold of at Intuit.

@dylanroscover 

Any specific concern?

Yes. My QBO database got corrupted and as a result no banks will re-establish connections on my account. Intuit is telling me it's going to cost $500+ for them to fix it. I don't know which universe Intuit's product team lives in, but in the one the rest of us do, when you run SaaS, and something breaks on the server end, you are expected to fix it for the customer at no additional expense.

I suppose placing customers on an infinite telephone hold until they give up is one way to ensure maximized profits.

@dylanroscover 

QBO database is corrupted?

Do you run QB Desktop and need to import *.qbo file into your QB Desktop file?

Which QB Desktop year version?

How did you contact that Intuit person? Dial a certain phone number?

I only use the web app. https://qbo.intuit.com

I do not use the desktop app.

I requested a callback from the web app. I did not dial a number directly.

Can you download *.csv file from your bank?

I appreciate what you've done so far, dylanroscover. Let me provide more information on how to reach our support.

While waiting for a callback, you can also consider contacting our support team. Please refer to this article for the phone number located at the bottom part of the page: QuickBooks Online Support.

Please note that our Support Hours for QuickBooks Online Plus, Essentials, and Simple Start are Monday to Friday, 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT, while Advanced is available anytime.

Additionally, you can consider checking this article to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any QuickBooks-related concerns, feel free to circle back. I'm always here to help you.

QuickBooks Online is designed to sync with my banks via their APIs, like hundreds of web applications do.This is a known feature that millions of customers rely on every day.

A manual CSV import is non-trivial and a huge waste of time here. Non-viable, although I appreciate the offered assistance.

I appreciate your explanation of how to get in touch with support, even though I've already done so successfully on numerous occasions this week.

Try opening your QBO on any private/incognito browser. If the same error persists, you can use csv2qbo converter tool $60 one time license as a workaround.

https://www.moneythumb.com/?ref=110