How do set up payment alerts(someone paid) for myself and bookkeeper when someone pays online.

Good day, usergardenrenovation.

You have the option to enable your QuickBooks Payments preferences to receive notifications for paid invoices. You'll receive an email notification within 1 hour after your client paid the invoice. I can guide you on how.

1. Log in to https://merchantcenter.intuit.com.
2. Choose Settings & Alerts under Account.
3. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
4. Enter the email address where you'd like to receive the notifications. For multiple email addresses, separate them with semi-colons. 
5. Enter the email address in the empty box that appears when you click a notification's Yes radio button.
6. Save the information.

You may also check out this link on how to run on or off customer notification emails for recurring payments: Turn on or off Customer Notification Emails for Recurring Payments.

If you're unable to find the notification on the two folders, let's add our email addresses to your contact list: Unable To Receive Intuit Email.

In case you need a reference on how to record payments, you can visit this article: How to record a customer payment. 

Please know that you're always welcome to post if you have any other questions. We're always here to help you out. 

Hi there, usergardenrenovation.

Can you provide instructions on how to change the recipient of the payment notifications in QuickBooks desktop ? When I sign in to the merchant center and choose settings I do not get an option fir email alerts.   I only can choose landing page. 

Good morning, @Vander453. 

Thanks for chiming in on this thread. Allow me to share some information about how to change the recipient of the payment notifications in your QuickBooks Desktop (QBDT) account. 

The steps my colleague provided are the best route to get this information changed. However, since it's not working for you, let's figure out where you're getting stuck. 

Which part of the instructions are you getting stuck on and can you please provide a screenshot as well?

This will help me determine the best solution for your business. Afterward, I'll do some digging to see why this is happening and what are next steps will be. Tap the Reply button when you're ready. I'll be just around the corner waiting for your response!

I would like to change my email settings, but my options are missing.  When I sign in to the merchant center and choose settings I do not get an option for email alerts.   I only can choose landing page.  Please advise.

I would like to change my email preferences.  This does not work for me either.  When I sign in to the merchant center and choose settings I do not get an option for email alerts.   I only can choose landing page.   Please help.

Thanks for joining this conversation, @wleonardcpt1.

I appreciate you following the steps shared by my colleague above. Allow me to chime in and ensure you're able to change your email preferences in the Merchant Center.

This behavior can sometimes be caused by the browser's cache and cookies. There are instances that it is already full of frequently accessed page resources, causing some unusual responses.

To fix this, sign in to your Merchant Center account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, you can follow the steps shared by my colleague Chary above to change your email preferences or refer to this article for further guidance: Turn on or off Customer Notification Emails for Recurring Payments.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

I also recommend visiting our website for tips and other resources you can use for future references: Self-help articles.

Please post again or leave a comment in this thread if you have more questions about setting up emails or anything else QuickBooks. I'll be here to answer them. Take care.

Hi! 

I followed the thread and the steps, but I still cannot get Payments to show a spot to email me when a customer makes a payment. I am a bookkeeper on QB Accountant. I also cannot fix it for my client with QB Plus. Settings and Alerts still only give an option of selecting a Home page. Is there a way to fix this? Thanks for your answers in advance!

I have QBs Accountant Desktop and have the same issue.  Under settings and alerts, the only option is Select a Landing Page. Would be nice to know if a payment has been made using merchant service deposits as worked before the updates.. Appears the "enhancements" are more of a hindrance than a help.  I have been on the phone and chat with Intuit folks off and on for 2 weeks and no fix yet.  My IT guy says we have to wait until enough people report the problem before it will get fixed.

I have tried all of the above and chatted with customer service multiples times. There is still no solution. Any ideas?

i have this exact same issue. 

i have followed all the steps including clearing my cache and logging back into the merchant center.

i still do not see an option to adjust Alerts or Notifications. i only see the option to indicate which landing page i'd like to see. 

please fix this.

i am having this same issue. 

i have followed the instructions, cleared my cache, but still don't see the option in the merchant center to choose Alerts and Notifications. i'm only given the option to select home page. please fix this.

I appreciate your efforts in performing the troubleshooting steps provided above. I have some details on why this is happening, which will also guide you on what to do next, Urbanstrong.

There's currently an ongoing issue with the Merchant not receiving payment notification emails. Our engineering team is diligently working to resolve as soon as possible.

In the meantime, I recommend contacting our support team to include you on the list as one of the affected users. To do so, follow the steps outlined below:

1. Sign in to your QuickBooks Online company.
2. Select (?) Help.
3. On the search bar, type Contact us. 
4. Follow the prompts to talk to one of our representatives.

To learn more on how you can turn on or off customer notification emails, check out this article: Turn On or Off Customer Notification Emails for Recurring Payments.

Furthermore, you might also want to find these resources helpful. This will give you tips and other resources you can use for future reference: Self-help articles.

Feel free to reach out if you have questions, or concerns, or need assistance processing payments in QuickBooks. We are always here and ready to support you.