I can't see "Pay Commission only" option. This option is needed to pay employee's monthly or past commissions. This option is normally found on "employees"

You'll need to add Commission as a pay type for your employee, so you can use it in QuickBooks Online (QBO), @irfan2. I'll walk you through the process.

Here's how:

1. Highlight the Payroll tab, then select Employees.
2. Click on the employee that you want to add the Commission pay type. 
3. Press the Edit employee button.
4. Scroll down and look for the How much do you pay [employee name]? section, then tap the Edit (pencil) icon.
5. Scroll down again and search for the Common pay types section, then the Commission box.
6. Hit Save.

The next time you run payroll, Commission will be available as a pay type for that employee. You can repeat the same steps I provided above for other employees if you need to pay them with it too. Check out this article for more information: Add or Change Pay Types in Online Payroll. 

If you need to see the complete list of pay types supported by QBO, open this article: Supported pay types and deductions explained. 

Feel free to drop a comment below if you have other questions about pay types in QBO. I'll help you out as soon as I can. Have a great day!

I have been paying commissions to my employees for years and pay commission button disappeared last week. Everything is setup correctly. I think it's more of a technical problem on QuickBooks end. I spent 90 minutes with support on Friday but they couldn't resolve the issue. They provided me a case # [removed] and I was told that the issue will be resolved in 72 hours and someone will reach out to me. So far I am just waiting

I am having the same issue. We also don't pay the commission on the same time frame as the regular payroll. It's always a specific date each month. The button is just gone.

Welcome to the thread, @JTrent. I'm here to lend a hand. 

I've replicated this concern of yours in my sample QuickBooks Online (QBO) account to be sure, and when I run payroll, I was able to pay commission only.

To isolate the issue, let's check your employee's profile if it's set to be paid as Commission only for the Pay type. Here's how:

1. In the left menu, click Payroll.
2. Go to the Employees tab. 
3. Locate and click employees name.
4. Click the pencil icon on the Pay section.
5. In the How much do you pay employee section, check if it's Commission Only. 

If not, to change, click the pencil icon on that section and choose Commission only as the Pay type and click Save, then Done. After that, try to run payroll again. To more about this, see this link: Process or run payroll.

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!

I do not want any of my employees to be considered commission only employees however. These are the same employees that are regularly hourly or salary employees. They also have the pay type of commission turned on already. We pay bi-weekly and then once a month closest to the 10th, we have a commission only payroll. I've done it this way since 2014. Suddenly the drop down where I choose Run Payroll, commission only, or bonus only is gone.

Thanks for getting back to us and sharing additional information, JTrent. 

You'll want to check if your payroll service is still active. This might be the reason why you're no longer have the options. Just go to the Gear icon and select Account and Settings. Then, choose the Billing and subscription tab. If it's still active, a browser issue may have caused this glitch.

Let's isolate this unexpected behavior by accessing your QuickBooks Online account using a private or incognito window. You can use any of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works, clear your browser’s cache to speed up the loading process of the QBO website and for the system to start fresh. Otherwise, switch to another supported browser if the issue persists.

Please reach back out to me with any additional information on the issue so I can get you taken care of. 

I am having the same issue.  Even when I try to create a second check, it doesnt let you process as commission only because there are no hours. Also, I would be concerned with additional deducts taken out twice.  PLEASE QB..give us the commission only option for regular payroll employees!!!!

You can't change the employees each time back and forth!!

Hello @befittingyou,

In QuickBooks Online, you can change the salary of your employee settings to receive the commission-only pay. I'll be here to help and walk you through the steps on how to accomplish this.

1. Go to Payroll.
2. Select Employees.
3. Find and open the profile of the employee in question.
4. On the Pay tab, select the Pencil icon.
5. Under How much do you pay this employee, select Commission Only.
6. Click Done.

In the same manner, here's an article you can read to learn more about this pay type: How to set up and pay commission to an employee?

On top of that, I've also included this reference helpful with the steps needed in understanding how you can print a paycheck: Print paychecks in QuickBooks Online.

Drop me a response below if there are other things you need help with. I’m here anytime. Take care and stay safe!

you are not understanding.  I have always been able to pay a bonus or commission only checks separate from recurring payroll.  That option is now gone.  The only way around is to skip salary this time only, fill in bonus box, delete all other pay type amounts and then have to rerun payroll when the time comes.  This is a glitch that needs to be fixed please.