I need to talk to someone regarding my account

Hi @tsurudentalcare , thank you for joining quickbooks community. Could you share what's your concern about the account? Or you could use help function in qbo. Comment below then, cheers.

Hello there, @tsurudentalcare.

Thanks for visiting the Community today. I'm here to help ensure your concern is taken care of. 

If this is something that needs to pull up your account information, follow these steps below to get in touch with our Customer Care team: 

1. In your QuickBooks company, click the Help menu.
2. Select Talk to a human.
3. Enter a brief description of your concern in the QB Assistant chatbox.
4. Select I still need a human, then click Contact Us. 
5. Click Start messaging, then enter all necessary information in the field and click Send message.

One of our representatives will chat with you quickly. You can also check out our available hours of operation in this link: Support hours and types.

If your concern doesn't require us to pull up your company information, I'd appreciate it if you can share a little more information about your concern?

Please know that aside from our live support agents, you also have us here in the Community. Take care. 

My Payroll said it needs credit card info update.  I verified my info is up to date, when logging in to try to update it asks for e-mail and phone number.  When i enter info its said it doesn't match.  Tried both home and cell,

They sent me a Quickbooks code to verify on my cell phone by Text, when I called Customer Service on Phone

they said they recognized the number I was calling from.  So why can't I access my Account info   ???

Hello there, @MR-97.

I appreciate the details you've shared about the experience you had when updating your credit card information on your payroll service. I can show you some you some troubleshooting steps you can perform to see if this is a data-related issue. 

To begin the troubleshooting method, log in to your QuickBooks Online using the incognito browser. Then, check if you're able to update the credit card details. If you're able to do so, you can go back to the regular browser and clear the cache. If not, use another supported browser.

You can choose on one of these shortcut keys to access a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox or Microsoft Edge: Ctrl + Shift + P
• Safari 11 or newer: ⌘ + Shift + N

If you're still not able to update your credit card details, I'd recommend contacting our Customer Care Team. They have the tools to check further what has caused this issue and help you get to the bottom of this.

Need a reference on how you can change your credit card information? This article outlines all the details you need: Update billing, payment, and subscription info in QuickBooks Online.

I'll be around the Community if you have other questions. Feel free to let me know in this thread.

We are unable to open QB

We are unable to open QB to send you a message

Thanks for joining us here today, @Slimmers1.

I'll make sure you're able to open your QuickBooks Online (QBO) account. To verify, we're you able to try accessing your account using a different browser? If not, let's open your account using a private browser or an incognito window. This is to check if it has something to do with the browser you're using or the subscription.

Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, log in to your QBO account again. If it's working fine, go back to your regular browser and clear the cache. This process helps delete the temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue.

If you're still unable to open your account, follow the steps below.

1. Go to Contact Us.
2. Select the Search for something else button.
3. Then, enter a brief description of the issue and tap Search.
4. Click Start a Message.

Additionally, you can access our QBO test drive and follow the steps provided by my peer @katherinejoyceO to speak to our support representatives.

I'll be adding this link here in case you need help with other QBO-related tasks. It contains different QBO topics with articles that'll guide you along: View all help for QuickBooks Online. 

Please don't hesitate to reply if you still have questions or concerns with your QBO account. I'm always here to assist you. Take care and stay safe.

Thanks for joining us here today, @Slimmers1.

I'll make sure you're able to open your QuickBooks Online (QBO) account. To verify, we're you able to try accessing your account using a different browser? If not, let's open your account using a private browser or an incognito window. This is to check if it has something to do with the browser you're using or the subscription.

Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, log in to your QBO account again. If it's working fine, go back to your regular browser and clear the cache. This process helps delete the temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue.

If you're still unable to open your account, follow the steps below.

1. Go to Contact Us.
2. Select the Search for something else button.
3. Then, enter a brief description of the issue and tap Search.
4. Click Start a Message.

Additionally, you can access our QBO test drive and follow the steps provided by my peer @katherinejoyceO to speak to our support representatives.

I'll be adding this link here in case you need help with other QBO-related tasks. It contains different QBO topics with articles that'll guide you along: View all help for QuickBooks Online. 

Please don't hesitate to reply if you still have questions or concerns with your QBO account. I'm always here to assist you. Take care and stay safe.