Is anyone else having issues with their WA Paid Leave rate not updating after you hit save?

Thanks for reaching out to us. I'm here to share some trouble shooting steps to update your WA paid leave rate in QuickBooks Online (QBO). 

Let's determine if it's not a browser-related problem causing the unusual behavior, we recommend the following steps by signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, I'd suggest contacting our Payroll Support Team. I know you've called in before. However, I still suggest reaching out to our payroll support.  They'll pull up your account in a secure environment and help you with this one.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Once everything is all set, you may also want to run, print, and customize payroll reports to get a closer look at your business finances and employees in QBOP. To do this, you can check out this article for the complete guide: Run payroll reports in QuickBooks Online Payroll.

You can always reply to this post if you need anything else with running your payroll in QuickBooks. I'll be here to help. Take care always. 

I'm having this issue, too, and switching browsers didn't fix it. I tried updating last quarter because our rate was incorrect then and didn't realize it didn't save (because it leaves the page and I didn't think I'd need to check it actually saved). Q4 employee deductions weren't sufficient because of this issue. And now I can't update for 2024. Since this seems to be a larger issue, can it get fixed without us calling payroll support?

Thanks for bringing this one to our attention, srquigley42.

I've checked here on our end and there's no reported case where the WA Paid Leave rate not updated in QuickBooks Online (QBO). Since the recommended solutions not working on your end, we suggest to contact our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how: 

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Payroll account is placed on hold in the What can we help you with? text area.
5. Select Continue.
6. Click Chat with us or Have us call you.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Mondays-Fridays. Use this article to learn more: QuickBooks Online Payroll Support.

Once it is resolved, let's enter the new rate you received from your state for Washington Paid Family and Medical Leave:

1. Go to Gear ⚙ icon, then Payroll Settings.
2. Next to Washington tax, hit Edit ✎ to view your rates.
3. To adjust the rate, next to WA Paid Family and Medical Leave Premium ER Rates click Change or add new rate.
4. Choose the new Rate from the dropdown menu and enter an Effective Date.
5. Press OK to save.

Once done, the new tax rate will be calculated and reflect on your employees paycheck. visit this link for more information: Set up Washington Paid Family and Medical Leave. You can also use payroll reports to see useful information about your employees payroll and taxes. To learn more, you can check out this article: Run payroll reports in QuickBooks Online Payroll.

Feel free to visit our QuickBooks Online Payroll Hub page for more insights about setting up and processing payroll seamlessly in the future.

Keep in touch with me if you have any other concerns or questions about payroll or your account. I’m always around ready to back you up. Keep safe and stay well!

Still having this issue on 2/5/24. My client can't run payroll. Opening the browser in incognito and clearing the cache didn't work, either!

We appreciate both you and your client for troubleshooting the issue, ShellzBellz. I'll provide more details and redirect you to the best help possible.

If your client is unable to run payroll due to the WA Paid Leave, we recommend contacting our Payroll Care team to have this investigated.

If they can't process payroll, we have an ongoing investigation related to it. Rest assured that this case is currently being worked on with utmost urgency. We'd encourage you to reach out to our Payroll Care team to add your account to the list of affected users, keeping you informed about the investigation's progress and solution. To do this, here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Additionally, I've included this article to assist you in completing your team and clients' final tasks in QuickBooks before the year-end: QuickBooks Accountant year-end checklist.

We're always ready to back you up if you need more help with your client's payroll account. Don't hesitate to add your reply below, and we'll circle back to assist you.

I had two clients contact me so I checked another client's setup. Their rate was updated in January and their last payroll ran successfully. However, the rate has reverted back to the old rate and now they're in the same boat.