Login to Workforce via QB Desktop interface (cloud services)

This isn't the kind of experience we want you to have, Starrdaark.

I'm here to help you log in to your Workforce account via QuickBooks Desktop. 

Please ensure you're signed in as QuickBooks and Workforce master admin to successfully manage the QuickBooks Workforce interface. Also, your QuickBooks Desktop must have the latest release and payroll update to prevent issues when accessing your Workforce account.

The login credential you've used might not have enough permission that's why nothing happens when you hit the Sign-in button. I recommend reaching out to our support again. They have the tools to pull up your account and double-check your login information.

You may follow these steps to reach them:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

Please review our support hours to ensure that you will be helped on time.

I've also added the following articles below for more insights:

• Set up QuickBooks Workforce for your QuickBooks Desktop
• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more

You're always welcome to reply if you need further assistance with the Workforce account. We're here to help you.

While I am not directly disputing correct permissions might be the culprit, if that is true, then it means unauthorized changes to permissions were performed on not only my admin account, but on 2 others as well.  All three of our "in-use" admin logins (cloud service admins) worked for a long time without issue.  Then suddenly none of them work across 3 different network computers and about 45 QuickBooks company files.

However, I will bite the bitter, bitter bullet and spend an afternoon (again) on the phone with the poorly trained tier 1 tech staff in case I am fortunate enough to get a veteran call center rep that is competent enough to not need his hand held for every potential step and has dealt with this before...it is possible.

I will post back once my support call is complete.

I have a similar issue where I hit the log in and my screen starts changing like it usually did but then it goes right back to the sign in window.  

Thank you for joining the thread and sharing your concern, @Precision Tree. I'll route you to the support available to investigate this issue further.

This isn't the experience we want you to have when logging in to your Workforce account through QuickBooks Desktop. 

As provided by my colleague Giovann_G above, this could be because the login credentials you used don't have enough access. To double-check your login information in a safe environment, I recommend reaching out to our QuickBooks Desktop Payroll Support team to help you find a potential solution. 

Here's how you can contact them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Choose a way to connect.

You can check our available hours to ensure your concern will be handled promptly.

I appreciate your continued patience while working on this concern. You can always get back on this thread if you still have concerns with payroll-related tasks.

Same issue, so frustrating. I have changed passwords and go to log back in to send invite to new employee. Site just sites there as froze, yet I can leave page no problem.

Jumping in to help you send an invite to your employees, S Humphries.

Allow to share the steps on how you can resolve non-responding web pages in QuickBooks Desktop. 
 

First, make sure that your QuickBooks is on the latest maintenance release. Use this article as a guide: Update QuickBooks Desktop to the Latest Release.

Second, you may also need to change the settings for your firewall or security software. There might be something in your internet or firewall settings that's causing the page to freeze.

Lastly, you can use the QuickBooks Tool Hub. This resolves some of the most common program and file issues in the program. Here's how:

1. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Double-click the icon on your Windows desktop to open the tool hub.
5. Once opened, look for Program Problems, then select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

Please check out this article for additional details: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.

After that, check if you can already access the Workforce page.

Feel free to check out these articles in case you need more information when using the feature:

• Troubleshoot Missing Pay Stubs in QuickBooks Workforce 
• View Your Pay Stubs, Time Off, and Year-to-date Pay in QuickBooks Workforce 

The Community is always here if you need anything else.