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ayea786
Level 1

Payroll Tax Center website not loading

Hello.  I'm trying to reprint an employee's W-2 but the payroll tax center site is not loading for me.  I tried within the Quickbooks desktop application and I tried on different browsers as well.  This is the site I'm trying: https://payrolltaxcenter.intuit.com/

Please assist if possible.  Thanks.

3 Comments 3
SarahannC
Moderator

Payroll Tax Center website not loading

I would like to help you out with this, ayea786.

 

Along with the details you've shared, the screenshot is a good reference that helps me check our record here. We can start accessing the tax center one more time. 

 

If the same thing happens, you can get a callback from our payroll specialist. I've seen an open investigation that is similar to your concern where our customers have an issue accessing the Payroll Tax Center website.
 

Once you called them, your company details will be added to one of the affected users. Here's how to contact them:

  1. From the main menu, click Help.
  2. Select QuickBooks Desktop Help, or you can press F1 on your keyboard.
  3. Select Contact us at the bottom part of the pop-up window.

 

Also, please consider checking this article. It's all about the support hours and types.

 

Please know that I'm here whenever you have questions about payroll. Take care!

HV1
Level 2

Payroll Tax Center website not loading

We are QB user more than 10 years every month we r paying thousands of dollar to Quickbooks. it's really ridiculous  for worst support by quickbook online time.   We hare more than 25+ state Government  business & paying taxes on time are really important  for us.  In quickbook online since more than  two months Payroll tax center is not working and no one is really help us on how to resolve it.   The customer service  team just do common try and error solution, despite  asking  to  talk to supervisor we can't talk to anyone.  Quickbook Support team is worst and we need alternative  of quickbook.   If issues are not resolve within week or so we need Quickbook alternative.  I spend hours on call hold and tired of listening  hold music ( Jaaz)..  I used to love jaaz but after this crazy incidents with quickbook I feel that we need some company who can replacement quickbook..  Big business opportunity  here ..

john-pero
Community Champion

Payroll Tax Center website not loading

While I am unaware of issues with online payroll since I only use desktop the usual reason sites will not load is due to browser bloat,meaning history and cache might need deletion. To verify this is the case log in via a private or incognito session. If you can now access the site your browser just needs attention.

 

Or you may have inadvertently shut off pop up in your browser and possibly the site uses a popup

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