Payroll Tax Paid by QB but not in check reigister

Hey there, @howiefish.

This isn't the kind of service that we would want you to experience. However, I'll share this feedback with our managers so we can improve our services when handling our customers over the phone in QuickBooks.

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why your paid payroll liabilities aren't showing in the bank register. 

The best thing that we can do is to perform some basic troubleshooting steps. This way, you can check if the issue is cache-related.

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Then, go back to the bank register and check if the payments were posted on the account.  

If you're able to see them, go back to your regular browser and clear its cache. You can also use another supported browser to access your QuickBooks account. 

However, if you're still getting the same issue, I'd recommend reaching out to our customer support team. Just present them your case number so they can check your last interactions with our agents. This would help them in providing you another workaround to resolve this concern.

Additionally, here a quick guide on how to categorize your transaction once it shows up on the Banking page.

I'm just a reply away if you have other questions with the QuickBooks Online Payroll. Just add the details of your concerns in this thread and I'll help you out.

Hi Customer, @howiefish.

Hope you’re doing great. I wanted to see how everything is going about the payroll tax paid concern you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Hows about having one of these managers call me I have been an intuit customer for decades and this is insane.  I LITERALLY have payroll tax problems caused by your product THAT I CANT FIX because I cannot get a competent person on the phone.  Seems like no one with any technical ability or in upper management will speak with customers   Pretty scary customer relations policy if you ask me and unless things change rapidly I am going to explore other options.l. This is something Ive never considered before 

And by the way none of your suggestions worked.  Ran into this issue once or twice before and competent support needed to fix on the back end.  Took all of 5 minutes

I am also having this problem now.  Agreed this is totally unacceptable and i dont have the time to spend all day with customer support either.  did you ever get it resolved?

How did you resolve this?

Thanks for joining on this thread, @rwatters.

Let me route you directly to our payroll specialist so this is taken care of right away. 

Have you tried the workaround steps above provided by my colleague ReymondO? If the issue persists after following the troubleshooting steps, I recommend contacting our Payroll Support Team. They have available tools to investigate your payroll tax paid not showing up on your check register. 

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Make sure to call them within business hours to ensure we cater to your concern immediately.

Additionally, I've also added articles about how to change payroll account and running reports. 

• Change your payroll bank account
• Run payroll reports

Let me know if you have any other questions about your payroll or how the call goes. Simply click the Reply button below to add a post. Keep safe. 

Here I am having the same issue, and the chat help is WORTHLESS and I can't get a callback. This is insane. Quickbooks is the worst when it comes to customer service. 

Hi there, @kay_bee.

I understand the importance of having the paid payroll tax appear in the check register. Let me route you to our QuickBooks Payroll Support team so they can assess and investigate your account about this issue. Rest assured, you'll get a callback from the right team since we deal with payroll:

Here's how:

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Get a callback from the next available expert.

You can also chat with us online. Select your product and fill in the form to talk with an expert:

• QuickBooks Online Payroll Core.
• QuickBooks Online Payroll Premium.
• QuickBooks Online Payroll Elite.

You may also want to consider setting up your company payroll for direct deposit, which is a convenient method of paying your employees and contractors.

Feel free to post below if you have further concerns besides paid payroll tax not showing in the check register. The Community is always here to provide you with the best solution.

I am wondering what the solution to the issue is.  I am having the same problem.  I am so tired of intuit's online wanna be accounting program.  The online payroll module is horrible.  I cannot get anybody from customer service on the phone that speaks English who can help me.  I'll try again tomorrow during business hours but if I cannot get the issue resolved, I'll move it to the desktop.  This is a horrible online accounting program.  Too much money for too little benefit.