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Level 3

QB 2020 Desktop payroll

FYI...You can't add a new EIN to your existing unlimited payroll subscription in 2020 with out calling them to have them do it.  You used to be able to do it yourself and now they won't allow it.  OH, and their phone systems are closing and they are pushing you to chat.  The chat reps can't help and tell you to call!


I am really frustrated with QB! They used to be so user friendly and that has gone away!  


Has anyone tried any other software programs for accountants that have many cl

4 Comments 4
QuickBooks Team

QB 2020 Desktop payroll

Hi there, leannjack.


Thank you for taking the time to get in touch with our Customer Support Team. We know that it would be more convenient and can save you time to add a new EIN in your account without calling us.
However, for now, we need to contact them again to add EIN to your subscription since we no longer have this option in QuickBooks 2020. We want to ensure your account will not be exposed to the other users.
Please check this article to see the available time you can contact our QuickBooks Support Team: Support hours and types.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Level 3

QB 2020 Desktop payroll

My complaint is that if I am paying as much as I am for an unlimited payroll subscription I shouldn't have to take the time to call your customer service, which according to your recorded message, won't be around much longer, to enter a new payroll client.  I should be able to add them just as I have always been within the database. 


I am voicing a complaint that I would hope  goes back to your computer tech people the frustrations your customers are having for always relying on a "customer friendly" software to one that has been very very frustrating to the point that I am looking for another software to use.


And to just add another complaint, the fact that once you do an upgrade to 2018 or newer you have blocked the ability for accountants to have more than one database open at one time.  Again, your "customer friendly" attitude has become a "corporate greed" attitude.  Very disappointing!

Level 1

QB 2020 Desktop payroll

I cant even believe what I am going through to get my QB working.



This is terrible... 

QuickBooks Team

QB 2020 Desktop payroll

Hi @casstaffing.

May I know the specific details on what happened why QuickBooks isn't working? I want to make sure that this issue is taken care of.

You can also provide screenshots and more details of what's happening. Thank you for your cooperation.

Please let me know in the comment section below. I'm always here to help. Have a good one!

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