QBs error message "One or more scheduled liability payments is missing information that will prevent if from displaying on the Payroll Center"

I'm happy that you've reached out to us for your payroll liability concern, @ap-pre-employ.

Based on the error that you've received, it indicates that the scheduled liability payments were not processed due to missing information. To fix this, I recommend running the Payroll Liability Balances report. This way, you'll be able to check on the liabilities manually and see which entry contains missing details.

To do that:

1. Click on Employees at the top and choose Employee Center.
2. Refer to the Payroll tab and click Pay Liabilities. 
3. At the bottom of the page, press on Payroll Liability Balances under Report. 

From there, you may manually check on each liability check for the specific period where you received the error message. In this case, you'll be able to verify the transaction that causes the error and add the missing information.

You can also view the check directly from the Transactions section on the Employee Center page. Just make sure to select the right date range. Please see the screenshot attached for your reference: 

Moreover, the system doesn't contain the Related Payment Activities button to see the payments, which contain incorrect details. The steps that I've shared above are the best way to look for the scheduled liability payment the error is referring to.

Lastly, you can always read through this link, which provides more insights about managing payroll liabilities in QuickBooks Desktop: Set up and pay scheduled or custom (unscheduled) liabilities.

I got you covered if you have any other questions about this. Feel free to reach back out by leaving a reply below. Take care!

I am getting the same message (attached). I have followed the suggested steps and compared payroll liability balances with the pay liabilities screen and everything matches. What are other suggestions?

I received the same message (see attached). I have compared the payroll liabilities balances with the pay liabilities screen and everything matches. What other suggestions do you have?

I am getting the same error message.  Is there any changes I can do to make this go away.  I have done everything you guys have suggested.

Hi there, @boolean.

Let's run the Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues that might've caused the accounts to show the same amount on the report.

On the other hand, the Rebuild Data utility repairs damaged data in your company file. Before this process begins, please secure a backup copy of your company file.

To Verify data:

1. Go to the File menu.
2. Scroll down to Utilities.
3. Select Verify Data.
4. Click OK.

To Rebuild Data:

1. Go back to the File menu.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click on OK when you get the message Rebuild has completed.

For additional about the process check out the Verify and Rebuild Data in QuickBooks Desktop article.

Let me know if you get the chance to try all these suggestions and what the results are. I'll be right here with you.

I just received this error message also immediately after running the suggested update to payroll. My payroll liabilities have been set up and working properly for years. This error is out of the blue. Isn't it likely this is something on QB software end? I've run the verify and rebuild data and still get the error.  I do not wish to go through all these steps to find the same conclusion, that all my liabilities match. What is going on with this error. 

Your post states "Moreover, the system doesn't contain the Related Payment Activities button to see the payments, which contain incorrect details. The steps that I've shared above are the best way to look for the scheduled liability payment the error is referring to."  

The QuickBooks error message LITERALLY states to clicke the Related Payment Activities  button! Is this not more indication this is a QB glitch and not something wrong with my liabilities which have worked unchanged for years?

I'm also getting this error.  Our firm has payroll services, and I have about 7 different clients today that all had this same error message.

Another thing that happens - when I go Payments History (in the payroll center, halfway with the "All Payments" and "E-Payments" tabs), and I go to E-Payments, it immediately crashes QuickBooks. 

I tried verifying and rebuilding all of the data files, no issues were found.  

I used several different versions, as well: QB 2018, 2020 and 2021

I hope the additional information is helpful!

Hi there, tc29 and Abishop.

We know that this hasn't been easy for all of you to have a program and have it not work the way it should be.

Since none of the above steps work, I'd recommend reaching out to our Payroll Support Team so they can verify your account and further investigate what could have been the cause of this error.

Here's how to contact them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click the Contact Us link.
3. Enter your concern in the Tell us more about your question box.
4. Click Search.
5. Choose to Start a Message or Get a callback.

To make sure we address your concern on time, please check our support hours and types.

Here are payroll liability related articles for additional reference:

• Run payroll liability balances report
• How to use QuickBooks to pay payroll taxes and other liabilities

Let us know if you have other payroll concerns. I'd be happy to help you.

The message is out of date and refers to steps that are available only in QuickBooks of yesteryear.

Many users are getting the message likely because of a change in the payment schedule rules for one or more jurisdictions included in a recent update. For example, a payment frequency may have been eliminated or the meaning of the frequencies changed.

The correct steps are:

In the payroll center on the Pay Liabilities tab,

1) Click Manage Payment Methods in the Other Activities section near the bottom of the center.

Payroll Setup will launch.

2) Click Schedule Payments.

One or more of the existing scheduled payments on the resulting list may show a flag that there is something wrong. 

3) Edit that payment and fix whatever is flagged as an issue.

It'll look like this when you follow the steps above:

Thank you BigRedConsulting, however I tried that and had no flags. I did update one thing and completed the edit, and I am still getting same the error message. I have not changed our payroll setup in years, so no changes should have been needed. Put a request into support to call me. I am guessing this is a QB issue and many people are getting the error.

Hello! 

I did that for all of my company files (for us it was Maryland Unemployment payment method), and it did get rid of that message!

But I still have the issue of when I tried to look at the E-Payments history, it crashes QuickBooks. 

Thanks for your help.  While i did find some areas that needed attention I did not fix the problem.  The problem still exist and I am not sure why.  I had had QB running great  up to 10/2020 and all of a sudden this pops up.  This is very frustrating.   I did everything everyone said in this thread and nothing.

Hello, @boolean.

I understand the impact of any delay in resolving this recurring prompt about your Related Payment Activities. That being said, let me route you to the best available support so we can further investigate its root cause.

Since the Community forum is a public space, I'd recommend contacting our Technical Support team. They have the tools to securely perform remote access session to investigate the prompt. Here's how to contact them:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click the Contact Us link.
4. Enter your concern in the Tell us more about your question box.
5. Click Search.
6. Choose to Start a Message or Get a callback.

Keep me posted on how your call goes by clicking the Reply button below. I'm always here to help. 

Hello,

I am by no means an expert with QuickBooks.  I have used QuickBooks for over 20 years; and the Enterprise Solutions version for more than 15 years.  Whenever I have a problem I do the "go to" steps; restart your computer, run QuickBooks Database Manager and scan all of my QB files.  If you or your customer is sharing QB with other users, make sure you are all using the same version/update.

Sometimes that fixes my issues. If it doesn't I call support and have them remote it.  About 85% of the time the techs are superstars!  I find that it is easier for them to fix issues remotely instead of trying to instruct the user.  I will usually take notes on the steps they do.

Above all, just have patience with the techs.  However, if you don't feel like it is progressing, ask for another tech.  They are not a "one size fits all".  I truly hope this helps.

I want to thank everyone who responded to my post.  I was able to get it resolved.

It turns out when I clicked on KY  for the tax state - for one of our new remote EEs - QBs did not have any info on who to pay the KY withholding or UI to.  I did not get an error at that time.

I have not even run a payroll yet with that KY EE in it - but since I selected KY on their EE tax state - QBs did not like that.

I just wanted to thank everyone who left a suggestion.

My selection for MD SUTA e-payments was deleted.  It only allows me to write a check or print and mail the form.

For those of us who are paying Maryland SUTA, the transition to the new Beacon system (Maryland Department of Labor online services) has messed up the e-payment option in QuickBooks desktop.  As a work-around, I have advised my clients to login to the Beacon site and pay the amount due from the government website.  Then in QuickBooks, record the "check" payment of the liability, uncheck the "to-be-printed" box, and fill in ACH or Beacon as the check number.

I'm following up with Intuit on when this is expected to be fixed.

Added note:  No update on when it will be fixed, but they are working on it.   None of the fixes above will work to resolve either the missing epay option or the fatal (unrecoverable) error that occurs when clicking through to view the epayment history screen.  We're just going to have to wait for the technicians to figure it out.  See steps above to pay on Beacon directly on the new site.

This was the correct answer for my error message! Thank you so much.

Mine was indeed a flag on MD SUTA, I'm sure due to changes on their end. It appears the error message QB generated was a legitimate message for a detected error, but the error message content/ (steps to fix) was incorrect. Post above from BigRed gave the correct steps.

I have received the same message as well - HOWEVER - this is because the Unemployment liability has recently been changed by the state and I am no longer able to submit payments and upload quarterly reports electronically.  

How can I fix this to have the liability calculate so that I can print and upload my forms manually to the state.

Welcome to this conversation, @dfitch01. I'm here to help fix incorrect State Unemployment Insurance in QuickBooks Desktop.

As an insight, your state updates your SUI rate at the beginning or in the third quarter of the year. 

Before we update your SUI rate, ensure that you have a new rate ready. Then, follow the steps below update it in payroll: 

1. Go to the Lists menu, then select the Payroll Item List.
2. Double-click your State (abbreviated) - Unemployment Company.
3. Click Next until you reach the page “Company tax rates”.
4. Enter the correct rates for each quarter.
5. Click Next, then Finish.

Should you have surcharges or assessments, you also need to update additional rates in QuickBooks. Here's how: 

1. Go back to the Lists menu, then choose Payroll Item List.
2. Double-click the State Surcharge item, then select Next and follow the onscreen steps.
3. Under the Company Tax Rate page, enter the rate as a percentage.

Check out this article for additional insights: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll.

I'd also recommend following the steps shared by our Community Champion @BigRedConsulting to correct flagged issues.

Additionally, some state tax agencies are offering waivers and extensions to payroll tax deadlines for current and prior tax payments and form filings. Check this help article to learn more: Tax deadline changes by State due to COVID-19.

You may also find this resource helpful for your future reference: Fix incorrect state unemployment (SUI) or withholding (SIT). It includes some easy steps to help you fix incorrect State Unemployment (SUI) or withholding (SIT).

Visit us at any time here in the Community should you have any more questions, @dfitch01. I'd be happy to assist you with your next posts. 

@katherinejoyceO   This will not fix the problem of being able to pay the liabilities electronically.  The problem is that the option no longer exists in QB desktop to pay MD SUTA electronically.

@dfitch01  Please clarify whether you are referring to an incorrect rate or calculation error.  In spite of the recent changes, you should still have a liability showing in your pay payroll liabilities section (which only offers the option to pay by check - see attached).

If you have you claimed your new employer account on the Maryland DLLR Beacon site and set up your users and passwords there, you can log in to the site and submit your payment electronically and directly to the state.  Then click on the View/Pay button and write a "check" to pay it in QB, uncheck the to-be-printed checkbox and enter Beacon as the check number.

You should still be allowed to file the report electronically from within QuickBooks - that doesn't seem to have been affected.   If for some reason that doesn't work, go to file forms, select the form and prepare it as you normally do, then print it.  On the Beacon site, you can use the printed information and submit it electronically.

This error message appeared for me long after MD stopped accepting electronic payments through QB. Nothing in my liability set up actually needed to be changed. It was a flag to check the payment frequency. Again, no change was made, but clicking through the liability payment set up for MD SUTA cleared the error message. It was a legitimate error message in that QB had a flag on the MD SUTA liability set up, but the error message QB generated contained the INCORRECT steps to correct the problem. As for paying MD SUTA, which can no longer be done through QB, as is separate from the error message I initially reported, I run the quarterly SUTA report in QB,  then log into MD website and submit the report and payment electronically through the MD website, and then "pay" the liability through QB liabilities as check no. "EFT", as it is paid electronically from the checking account. It's important to run the report first and pay based on the report so there aren't any 'adjusted cents' discrepancies.