Trying to increase employee pay and it indicates enter a positive correction value. It will not let me input a higher amount. How to correct this?

Hi there, priorityvet.

Are you getting an error when changing the rate of the employee on its profile? What happened when you tried doing it?

Any additional information will help up get to the bottom of the issue.

Thanks in advance.

Thank you for jumping in, jamestaylor.

Since there are two of you who are experiencing the same issue, I would recommend contacting our Support team. That way, they can see your setup to investigate this further, They can use a screen-sharing tool for this.

If you have other concerns, feel free to go back to this thread.

Thanks for letting me know, James.

I would recommend checking your case ID with our Support team. They have access to it, and they also have the tool to create a ticket to investigate this further.

I'm just right here if you have another question.

Hello, jamestaylor. 

Thank you for getting back to us. I also suggest contacting our Payroll Support team. From there, one of our representatives will be able to pull up your account together with your case number and escalate it.  

To make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.     

 Let me know how it goes or if you still have questions or concerns with your taxes. I'm always here to help. Take care and keep safe.

Yes, I am getting an error saying to "Enter a positive correction value". I am trying to increase an employee's pay. 

Thanks for getting back to us here in the Community, @priorityvet. I'm here to share details about the error you've received while increasing your employee's pay in QuickBooks Online (QBO) Payroll.

Currently, we have an ongoing investigation about the error you've received when updating employee pay in QBO. Rest assured that our product engineers are actively working to have this resolved as soon as possible. This way, you can get back to business and complete the update process.

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-55782 to our representative as your reference.

In case you want to talk to one of our representatives to relay this matter, you need to request a callback. You'll first have to check out our support hours to ensure we can assist you on time. Here's how: 

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

I've attached a screenshot below for your reference.

In the meantime, I'm adding this article to further guide you in managing your payroll and employees' accounts using QBO: QuickBooks Help Articles. It includes topics about subscription management and payroll benefits, to name a few. You can click the + More topics button to view other selections.

Please don't hesitate to let me know if you have other payroll concerns or inquiries about managing employees in QBO. I'm just around to help. Take care always.

I'm getting this error as well, still today. Is the issue unresolved as of yet? Do we just update the gross wages on the paycheck manually in the mean time?

Hi there, @jennnaangelo.

At this time, our product engineers are looking for a permanent fix for this error. And we suggest not to make any modification to the paycheck while we're working for a fix.

To ensure you'll get an update on the resolution status, I recommend contacting our QuickBooks Support Team. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-55782.

To reach our support team, please follow the detailed steps provided by my peer Rea_M above.

You might also want to check out this article to learn more on how to manage your employee's information in QuickBooks Desktop: Edit or change employee info in payroll.

Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.

I'm having trouble giving my employees an pay increase. System is showing Error.

Hello there, jasonsemien.

I can help you edit your employee's information. 

Before we start troubleshooting, I'd like to verify if you received the same exact error as the others so I can walk you through the correct steps. 

We can verify if you're experiencing a browser-related issue by logging in to QuickBooks Online through a private browser: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Then, edit the employee's payroll information from there. If this works, you can switch back to the main browser to clear the cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different browser.

Keep me posted on how this works so I can walk you through in solving the issue. Any additional information is much appreciated. Take care!

I am having this same error as well. I did try the incognito browser and that did not make a difference.

Thanks for reaching out to us, Cindi_P.

I can help you fix this.

The investigation for this error has been resolved already for QuickBooks Online Payroll. Since you're still experiencing this unexpected behavior. Let's run basic troubleshooting steps to fix it.

Let's start by using a different supported browser. This helps us identify if it's a browser compatibility issue that causing this unusual behavior. Then, you can clear the cache to remove unwanted internet files that sometimes cause a bug in your browser.

If the issue persists, I'd suggest reaching out to our Payroll Support Team. They have the tools to do a screen-share to further investigate the root cause of it. To reach them, you can follow the steps provided by my colleague Rea_M above.

Support hours are Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.

Leave the details below if you have further questions about updating employee's rates. The Community and I will get back to you to help. Take care!

This error message also appears when you try to change an employees withholding. "Enter a positive correction value."  Cleared Cache, used a private window. Waste of time.

Hey there, @justjacqs. 

Thanks for joining in on this thread. Let me point you in the right direction to get this taken care of. 

If the steps my colleague provided didn't work for you and your business, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Give a brief description of the issue and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how it goes. It's my priority that you're able to get back to running your business. Have a wonderful day! 

Same issue when trying to change an employee's withholdings.  No one at Intuit can fix this apparently.  I've   called twice.  Very frustrating.  

I know this hasn't been easy for you, Tmavrikes.

I understand you've already contacted our support, but the problem hasn't been resolved. We have an ongoing investigation that some users receive the same error when updating their employee information.

Our engineers are still working on a solution. I recommend contacting QuickBooks Payroll Support again to add you to the list of affected users. This ensures you'll receive an email once the issue has been resolved. Please follow the steps outlined by my colleague above to reach them.

Check out the articles below for more information on how to manage your employees in QuickBooks Online:

• Edit or change employee info in payroll
• Add your new employee to QuickBooks Payroll
• Enter federal Form W-4 in QuickBooks Payroll

If you have any other concerns or questions about payroll, let us know. Take care and have a good one.