view direct deposit info

Account administrator should have full access to bank account information.  If a direct deposit is not received by an employee and you can't view the account information that was entered into quickbooks you can't identify the account that the fund may have actually been sent to...  How do you view full account information in quickbooks online.  This must be viewable as it is in every single other major payroll processor..

Welcome to the Community, @ChrisWood134. Thanks for joining in this thread and for voicing out your concern. 

I understand the importance of having full access to the bank account info of your employees. As mentioned by my peer, we intend to keep any confidential data safe. That's why you can only view the last 4 digits of their bank account. 

Though, you can contact our QuickBooks Online Payroll team for further assistance. They can help you trace the direct deposit and identify which account the funds have been sent to, and advise you on what to do next to make sure you're able to recover the funds in case it was sent to a different account. 

For future reference, read and learn more about how to resolve Direct Deposit Issues in case you encounter any problem submitting direct deposit checks based on the scenarios listed in the article. 

Feel free to visit again should you need anything else about QuickBooks. I'd be delighted to be your guide. 

I have to say this is a bit ridiculous. Whenever you write a check, the account and routing number are literally printed on the check.... This isn't exactly super confidential information and it should absolutely be viewable by the admin.

You guys do realize that when you write a check, the account and routing number are printed on the checks... It isn't exactly the most confidential "data" and should probably be viewable by the admin.

I have a sneaking suspicion, you hide this data to make it more difficult to offboard from quickbooks payroll.

reviewing employees direct deposit form doesn't verify what's in quickbooks vs what's on the form. 

I have a direct deposit issue where a new employee says they didn't get the direct deposit.  I want to verify I didn't make an error entering the information. The routing is correct but I have no idea if the account number is correct. I can only see the last 4.  

I am delighted to have you join the thread. We appreciate your visit to our community page.

We don't want you to run into challenges with QuickBooks. Since this is a public forum, we are unable to divulge any private information. It would be preferable to get in touch with our Support Team to help you track the direct deposit and determine which account the funds have been deposited to. They have the resources to look at your account and give you the details you require. 

To contact support:

1. Sign in to your QuickBooks Online account, then click the Help (?) icon.
2. Type in your concern. Tap the Let's talk option.
3. Choose Contact Us to connect with a live support agent.
4. Select Start a chat with a support expert or Get a callback from the next available expert.

In addition, read this article to know how to set up and assign pay schedules in QuickBooks payroll for paying your employees: Set up and manage payroll schedules.

I'm happy to assist you today. Please click the Reply button below or post in the Community again for future inquiries. Take care!