Where did all my employees go?

Hi ptully,

If you're wondering where is the employees list, it's still there in your QBO Company. We just changed the Workers menu to Payroll. So, simply hover your mouse to the Payroll menu on the left navigation bar, then click on Employees.

If you meant a different thing, please don't hesitate to go back to this thread to add more details about your concern. We're more than happy to help you out.

Have a good weekend!

I did that of course (I've been using qbo for a long time), they are gone!   I also can't connect to payroll correctly.  Something has gone way wrong.  No payroll, no employees, nothing.  Is there some type of outage??

They are suddenly back, I seem to have caught someone rolling in something.  Totally missing and now totally back.  Oh well. 

Thank you for updating us, ptully.

As of right now, there isn't an outage about missing employees. With your experience, I presume you've also set the filter to All Employees and you've gone through the basic-browser troubleshooting steps. Therefore, it would be best if our Support can check this further. They can use a screen-sharing tool to gather more data to investigate this.

1. Click on Help and choose Contact Us.
2. Paste your question in the text box and click Let's talk.
3. Choose between Message an agent or Get a callback. These options are available during their office hours.

If you have other questions about your payroll, you can always go back to this thread.

Its doing it again right now...  go to payroll/employees and get "Lets add your team"   I even quit Chrome, reran, and still gettting it.   My employees, payroll, workers comp, all missing.  

This exact same thing just happened to me! I'm freaking out!

I want to make sure this gets sorted out, @Lutey.

Let's perform some troubleshooting steps to show all your employees and can get back to working order.

There are times that your browser stores frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging in to your QBO account using a private or a different browser.

Here's how:

• Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
• Press Command + Shift + N for Safari. 

Once done, go back and try to check all your employees again to double-check.

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

If you get the same result, I highly suggest contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this resolved. Also, they can create an investigation ticket if other users experiencing the same.

Should you need any assistance managing your employees, I'm available here to help any time!

Mine is doing this as well. Inactive employees show but active is gone. I am using Desktop version. 

I'm here to help you resolve this, Psychnp.

There are several reasons you're employees will be missing. I've listed them below:

• The employee is being marked as inactive
• The employee is not tagged with the correct Payroll Schedule
• The employee has a termination date or a release date

To learn their possible fixes, I suggest checking this article: Missing Employee.

We can also re-sort the list of your employee. This helps your lists go back to their default order.

If the issue occurs after performing the possible fixes, let's run the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Verify Data.

For rebuild data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.

Additionally, I've included an article that'll help you easily add your employee's bank detail and other info for payroll: Employee Self-Setup for QuickBooks Desktop Payroll.

In case you'll need assistance in dealing with payroll tasks, don't hesitate to get back on this thread. We're always here to help you.