Why is my payroll not processing?

I recognize the importance of processing your payroll seamlessly while using QuickBooks Online. Let's work on this together so we can fix this issue, tara982199. 

While I understand that you've completed everything, sometimes small details can slip through the cracks. To ensure a smooth payroll run, let's do a quick second check together. Firstly, I recommend rechecking the Setup Tasks section on your Payroll Overview page to ensure you didn't miss anything. Secondly, check if you've added the required information for your employees. If not, an orange notice beside the employee's name will appear if they lack details.

Once done reviewing, you can run payroll again.

If the same thing happens after reviewing everything, I recommend performing some troubleshooting steps so you can seamlessly do this. You can use your incognito to open your QBO account since this helps prevent any errors caused by cached data or cookies that accumulate over time.

Below are the shortcut keys you can use depending on your browser type:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Also, you can clear your browser's cache and use a supported browser to ensure a seamless experience. 

Furthermore, you can visit this article to give a comprehensive list of reports and an overview of what data they display: Run payroll reports.

If you ever need assistance with processing payroll in QBO, don't hesitate to reach out. I'm always available to help.

I’m having the same problem. I keep getting an error code when I click preview or process it says

No “WA paid family, medical and leave premium EE” rate has been defined on two –2 –20 24 for whatever employee.  you must complete your state and/or employee tax set up before continuing.

what the heck. I have not had a problem in a year doing payroll and now this. All of my tax set up is complete.

have you been able to find out anything yet?

Thanks for checking in with us, @hellosos. I'm here to provide with you the troubleshooting steps on how to fix the error message and successfully run your payroll in QuickBooks Online.

All employers within the state of Washington State (with very few exceptions) must report employees’ wages and hours and pay premiums each quarter. In this case, we suggest consulting your accountant to verify if your employee is not subject to Washington Paid Family and Medical Leave insurance premiums.

To add Washington Paid Family and Medical Leave to your employees, you can follow these steps:

1. Go to Settings ⚙, then Payroll settings.
2. Next to Washington tax, select Edit ✎ to view your rates.
3. In the Paid Family and Medical Leave section, click Edit.
4. From the dropdown menu, choose the new rate and enter an Effective date.
5. Select Save, then Done.

Taxes will be deducted from your employee's paychecks on the effective date.

If you're still getting the same results, we can run some basic troubleshooting steps. Sometimes, a browser full of cache and temp files can cause unexpected behaviors. With this, let's log in to your QBO account via incognito to isolate the problem.

You can use these shortcut keys below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

If you're able to set it up and run payroll, I'd advise you to go back to your normal browser and clear the cache. Doing in other supported browsers is a surpassing choice too. 

Additionally, here are some articles that you can read to help complete year-end tasks and wrap up this year’s payroll:
 

• QuickBooks Online year-end guide
• QuickBooks Online Payroll year-end checklist

Feel free to reach out to me again with any questions with regards to running payroll and I would be more than happy to help. Have a great rest of the day.

Same issue! We have to process payroll to hit accounts tomorrow. WTH Quickbooks? I have had PFML setup since 2019, and CARES setup. I also ran payroll in January. This is your issue! Must be fixed. Tried all previous suggested solutions: incognito, clearing chache/cookies/history, checking payroll tax liabilities, etc. YOU MUST REMEDY!

I appreciate you performing steps to fix the error you encountered, trevor31. I can also recognize how important it is to run a payroll on time in QuickBooks Online. I'll ensure you can finish the process and be routed to the right support team to assist you further in managing payroll without errors.

You'll need first to select 01/01/2024 for WA PFML as the date for 2024 taxes to be calculated accurately,

If the issue continues to occur, I suggest contacting our QuickBooks Payroll Support Team. They're the best support group for such inquiries as they can request account information. This way, they'll be able to investigate the cause of the error so you can run the payroll as intended as soon as possible. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?) and choose Contact Us.
3. Enter your concern about running payroll, then select Let's talk.
4. Choose a way to connect with us.

In case you need steps on how to run different reports that you can use to view employee info, wages, taxes, and deductions, you can refer to this article: Run payroll reports.

Feel free to post here again if you have any other payroll-related concerns, trevor31. I'll be right here to lend a helping hand. Keep safe.

Got mine fixed.  This is what you need to do.  

Go to settings then payroll settings.

Click the edit "pencil" next to Washington Tax

OK NOW....where is says Paid Family Medical Leave.  - For me the rate it shows did not need to be updated however you have to update it anyway....but when i choose the same rate and update the month/year and click save it does NOT save.    SO THIS IS WHAT YOU HAVE TO DO.  First change the rate to something else (anything other than what it is currently) and hit save. THEN go back and change it back to the rate you want with the updated date and click save again.  ----your payroll will now work.  

Let me know how it goes.  

I got mine fixed.  Here is what I had to do.  

Go to settings.  Then payroll settings.  Click on the Edit "pencil" 

OK.  You NEED to update the PFML tax.  (my percent rate is the same as last year so when i updated it was the same percent with the updated date.  clicked saved but when I went back in it was the old date still. )  SO....what you have to do is change the percent (even if you do not want to) then change the date to 1/1/2024) Click save then go back in and change it back to the rate you actually want with 1/1/2024.  NOW YOU CAN PROCESS PAYROLL!!!

Worked for me hope it works for everyone else.  

Thank you! This is what finally worked for me! 

Thank you so much for sharing.

Thank you! I was stressing on figuring this out. Worked like a charm!

Thanks for the fix! This was driving me nuts. What a stupid way to run a software. Crazy the users have to figure out how to make it work. But THANK YOU for figuring it out and posting the answer.

I followed those steps and it worked, or so I thought.  Now I'm getting the error that my parent account has to be active.  I have not changed any accounts and have processed payroll for the same employees twice this year.  What is going on QBO?

Welcome to the Community, @LEW2. I'm here to route you to the team that can help you with your payroll problem.

I recommend contacting our payroll support team for them to check this further. They're equipped with tools that can find the root cause of this and provide you with the details and solutions you need. If needed, they can create an investigation to further check this issue.

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Additionally, you can run a payroll report to see your business finances.

The Community is available 24/7 to help you with your concerns. Take care!

This method works. It's Intuit's problem. I am so ready to migrate to another software. Intuit is bad

This method works!