Question

Why is my payroll not processing?

Forum|Forum|2 years ago
February 3, 2024
3 replies
46 views

all setup tasks are complete and my payroll hasnt processed

QuickBooks Online

QuickBooks Team

I recognize the importance of processing your payroll seamlessly while using QuickBooks Online. Let's work on this together so we can fix this issue, tara982199.

While I understand that you've completed everything, sometimes small details can slip through the cracks. To ensure a smooth payroll run, let's do a quick second check together. Firstly, I recommend rechecking the Setup Tasks section on your Payroll Overview page to ensure you didn't miss anything. Secondly, check if you've added the required information for your employees. If not, an orange notice beside the employee's name will appear if they lack details.

Once done reviewing, you can run payroll again.

If the same thing happens after reviewing everything, I recommend performing some troubleshooting steps so you can seamlessly do this. You can use your incognito to open your QBO account since this helps prevent any errors caused by cached data or cookies that accumulate over time.

Below are the shortcut keys you can use depending on your browser type:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift + N

Also, you can clear your browser's cache and use a supported browser to ensure a seamless experience.

Furthermore, you can visit this article to give a comprehensive list of reports and an overview of what data they display: Run payroll reports.

If you ever need assistance with processing payroll in QBO, don't hesitate to reach out. I'm always available to help.

H

hellosos

I’m having the same problem. I keep getting an error code when I click preview or process it says

No “WA paid family, medical and leave premium EE” rate has been defined on two –2 –20 24 for whatever employee. you must complete your state and/or employee tax set up before continuing.

what the heck. I have not had a problem in a year doing payroll and now this. All of my tax set up is complete.

have you been able to find out anything yet?

H

hellosos

I got mine fixed. Here is what I had to do.

Go to settings. Then payroll settings. Click on the Edit "pencil"

OK. You NEED to update the PFML tax. (my percent rate is the same as last year so when i updated it was the same percent with the updated date. clicked saved but when I went back in it was the old date still. ) SO....what you have to do is change the percent (even if you do not want to) then change the date to 1/1/2024) Click save then go back in and change it back to the rate you actually want with 1/1/2024. NOW YOU CAN PROCESS PAYROLL!!!

Worked for me hope it works for everyone else.

L

LEW2

I followed those steps and it worked, or so I thought. Now I'm getting the error that my parent account has to be active. I have not changed any accounts and have processed payroll for the same employees twice this year. What is going on QBO?

T

trevor31

Same issue! We have to process payroll to hit accounts tomorrow. WTH Quickbooks? I have had PFML setup since 2019, and CARES setup. I also ran payroll in January. This is your issue! Must be fixed. Tried all previous suggested solutions: incognito, clearing chache/cookies/history, checking payroll tax liabilities, etc. YOU MUST REMEDY!

No "WA Paid Family Medical and Leave Premium EE" Rate has been defined on 02/04/2024 for ...... You must complete your state and/or employee tax setup before continuing.

C

ChristieAnn 11

Level 9

I appreciate you performing steps to fix the error you encountered, trevor31. I can also recognize how important it is to run a payroll on time in QuickBooks Online. I'll ensure you can finish the process and be routed to the right support team to assist you further in managing payroll without errors.

You'll need first to select 01/01/2024 for WA PFML as the date for 2024 taxes to be calculated accurately,

If the issue continues to occur, I suggest contacting our QuickBooks Payroll Support Team. They're the best support group for such inquiries as they can request account information. This way, they'll be able to investigate the cause of the error so you can run the payroll as intended as soon as possible.

Here's how:

Sign in to your QuickBooks Online company.
Go to Help (?) and choose Contact Us.
Enter your concern about running payroll, then select Let's talk.
Choose a way to connect with us.

In case you need steps on how to run different reports that you can use to view employee info, wages, taxes, and deductions, you can refer to this article: Run payroll reports.

Feel free to post here again if you have any other payroll-related concerns, trevor31. I'll be right here to lend a helping hand. Keep safe.

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