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Level 1

Reactivate payroll subscrition

 
5 Comments
QuickBooks Team

Reactivate payroll subscrition

Welcome to the Community, @cbrawt.

 

You’ve come to the right place, I can show you how to reactivate your payroll subscription. As long as you’re billing information is current and you have the supported version of QuickBooks Desktop, Intuit will automatically renew your subscription. Manual renewal may be required if there is an expired credit card on your account.

 

Let me show you how to renew your subscription:

 

  1. In QuickBooks, go to Employees > My Payroll Service > Account/Billing Information.
  2. Sign in using your Intuit Account login if your account information did not auto-populate.
  3. In the Service Information section, select the Reactivate link next to the service status.
  4. Make sure your payroll service is listed. Then choose Proceed to Checkout.
  5. Click a Payment Method, update or add your payment information. Then select Submit.
  6. Push Place Order.
  7. Find Next. And then Return to QuickBooks.
  8. Verify that the reactivation is successful by signing back into Employees > My Payroll Service > Account/Billing Information.  And checking the Service Status.

 

Important: If the service status is blank or is still showing inactive after reactivating, you would need to contact payroll support.

  1. Click Help.
  2. Select Contact Us.
  3. In the ways we can connect menu, choose the Get a callback button.
  4. Enter your contact information and pick the Call me button.

 

Here’s a helpful link about reactivating your Desktop payroll service:

https://quickbooks.intuit.com/learn-support/en-us/payroll-subscriptions/renew-or-reactivate-your-des...

 

If you have other questions, feel free to shoot me a comment. I hope you have a great evening.

Level 1

Reactivate payroll subscrition

I need to reactivate my Quickbooks to finish 2919 W2 and tax filings.  Our business is now closed and has been sold to someone else.  Please advise if I can reactivate for one month or does it have to be renewed for one year.

QuickBooks Team

Reactivate payroll subscrition

Hi @DHigdon,

 

I'd recommend you contact our Technical Support team for assistance with reactivating your payroll subscription. 

 

They can pull up your account information within a secure environment, and ensure that you'll only be billed for a month of your payroll subscription, and not otherwise. 

 

Here's how:

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

You can refer to this article for steps on how you can work with your payroll tax forms: Process, print, and save QuickBooks Desktop Payroll tax forms.

 

Feel free to hit the Reply button, and post a question below, if you have any. I'll get back to you as soon as I can. 

Level 1

Reactivate payroll subscrition

I have paid to reactivate payroll subscription, but still tells me i beed to do it. 

QuickBooks Team

Reactivate payroll subscrition

Thanks for joining us here today, @lkkenny,

 

I'll make sure you're able to reactivate your payroll service. Let's start by re-instating your payroll service key.

 

Here's how:

 

  1. Go to the QuickBook Home Page.
  2. On your keyboard, press CTRL+K.
  3. If you see your payroll service keys and Status is Inactive, take note of your payroll service key numbers.
  4. Hit Edit, then remove and re-enter the service key numbers in the box.
  5. Tick Next, until Finish.
  6. Click OK.

This process will refresh your payroll service and will re-activate your subscription. However, if you're still getting the same result, please follow the recommended troubleshooting steps in this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

 

Additionally, here's a link that covers all tasks you can do when using the payroll feature.

 

Please don't hesitate to let me know if you still have questions or concerns with payroll. I'm always here to assist you. Take care and have a great day ahead.

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