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Anonymous
Not applicable

Service charge for payroll

I recently purchased your services. I have yet to enter any data or run payroll and I was charged a service charge of 19.50 it also appears to have run the payroll from Dec28-Jan28. Please reverse this service fee as I have not entered employee data or 1099 data to run payroll. 

 

Seperatley - I purchase Online payroll services as part of my subscription,  is there going be a monthly service charge every time I run payroll even though I paid a monthly subscription fee for online payroll? Seems to be double dipping and a bait n switch. 

 

4 Comments
MarshallA
Intuit

Service charge for payroll

Hello,

 

This is not a "bait and switch".  The payroll service is a separate charge per month.  You're charged the same price regardless of HOW many payrolls you run during that month.  That also includes if you don't run any payrolls that month.

 

If you were charged 19.50, it sounds like thats the 3 month 50% off normal price special for payroll.

SterlingD
QuickBooks Team

Service charge for payroll

Hello, @Anonymous.

 

Thank you for reaching out to the Community, I'll be happy to make sure you aren't getting charged any improper charges.

 

You shouldn't see any charges until after you have ran your first payroll. Please private message me your email address and I'll be able to look into your account to see why you're seeing this extra charge.

 

For more information on Payroll charges, click here.

 

I'll be keeping an eye out for your message so I can get this resolved. Please remember, I'm always here for any other questions or concerns.

 

gps3
Level 1

Service charge for payroll

When I downloaded QB Desktop Pro 2020, it came with the payroll feature.  I didn't ask for it and it has been pain answering the messages, such as "turn it on and try it", etc.  I didn't thing anything until later I noticed there was a user name of someone in Calif (which I can't delete) and a must CC.  But today I received an email from QB showing me a receipt for using/having the payroll.

[email address removed] has no employees and don't want employees.  we own 4 rental properties.  I can't reach anyone at Intuit, so how can I get rid of this payroll feature?

RCV
QuickBooks Team
QuickBooks Team

Service charge for payroll

I am a customer myself, too, and receiving a receipt for not using payroll is difficult to deal with, gps3. 

 

I appreciate the time and effort you've spent contacting our phone support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. To cancel your payroll service in your QuickBooks Desktop, just follow the steps below:

  1. Go to Employees on the top menu. 
  2. Select My Payroll Service then Account/Billing Info.
  3. Sign in using your Intuit Account login and the Account Portal page will open.
  4. Choose Cancel Service.
  5. Follow the on-screen steps to cancel your payroll service.

On the other hand, you can reach out to our Payroll Support Team by sending a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 

From there, they'll pull up your account in a secure environment and assist you with your payroll service chargeinquiry. Feel free to visit our QuickBooks Help Article page for more insights about managing your business in your software.

 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take carte always. 

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