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lisloft31
Level 1

Sick/Vacation Time

We recently merged 3 QB companies and then switched from Desktop to QB Online Plus & Payroll core. When we switched over some employees hourly pay to date was thrown into sick time. Meaning they may not have used ANY sick time in 2022 but their paystub now shows everything worked hourly up until the change over is now reflecting on their paystub as time paid out of sick time. How can I fix this?

1 Comment 1
Jen_D
Moderator

Sick/Vacation Time

Thanks for reaching out to the community for this Sick/Vacation Time deduction concern, @lisloft31

 

I want to make sure this gets to the right department who can review your account after the migration. With this, I do recommend reaching out to our Payroll Support to get this reviewed. They have the tools to check your company file, and can help you with the next step to adjust the information on the employee's paystub.

 

To get in touch with our payroll representatives, follow these steps in your QBO account:

 

  1. Click the (?) Help menu, then Contact us.
  2. Add your payroll concern, then select Let's talk.
  3. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

You can also chat with us online if the wait time for calls is longer than usual. Check out the following links based on the product that you're using:

 

 

Please post here the result of the call as I want to ensure this is taken care of. I'll be around also if you have other concerns with the program. 

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