Thank you for responding! I still have never received the promised call-back... As for the W-2, when I set up payroll in early October for the one employee in GBS, I provided to-date information. No one (after several phone calls) could ever figure out how to deal with the HSA--both for recording historical information or for the first QBO payroll on 10/15. So I said just forget it and I'll fix it later. So the 10/15 payroll did a "catch-up" deduction for recalculation of SS and Medicare Tax. With the HSA, this was of course incorrect. There was an adjustment made, but it was also made incorrectly. I finally got the payroll set up to handle HSA for 11/15/20 but the two payrolls in October were incorrect. I refunded the employee the incorrect SS and Medicare withholdings and need the 4th quarter information corrected. After multiple times on the phone, sending the year to date information multiple times, the W2 it is still not correct. Which means the payroll tax liability is incorrect as well--we've had to manually deposit the funds with the IRS and State and manually prepare Forms 941 and 940. We can of course manually prepare the W2 but all of this should have been done by QBO which is the service we signed up for. I've run out of ways to explain the situation and get it correct and told one of the support people we could just do everything manually, which we've done mostly anyway, but would expect a refund of fees charged by QBO.
As for the sick pay, CO change in law requires an accrual of sick pay equal to 1 hr per 30 worked (formula of 1/30=.0333) up to a maximum of 48 hrs for the year. When we enter that in the payroll info, inputting the 1st 2 payrolls as year to do since they're already been processed, the total does not compute correctly--the accrued hours are incorrect.
Again, I continue to get people on the phone who are not competent to be advising for payroll in these situations--the call-back today should have come from an elevated level, presumably from someone more highly knowledgeable about payroll and how it works in QBO. Any help you can provide would be helpful. This is not James Davis, but his CPA Lynn Bastian--I am also on the account and who everyone has been speaking with.
