The dashboard for workers in QB Online shows step 5 Sign your tax forms, which I have completed, however it still has 'Let's Go', which shows 'Youre all caught up'

Thanks for posting to the Community, @vikesmn.

This message will appear when you're unable to fill all the needed information along the way of setting up payroll.

Please make sure that you won't miss something like adding an employee's information. The payroll tax information must be complete to prevent errors in calculating taxes.

For more details on setting up your payroll, you can refer to this video article:

• Set up Payroll
• Set up Payroll account preferences

In addition, I'll add this article as your reference on how to pay your employees with QuickBooks payment methods: Ways to pay employees.

Please let me know or tag me if you have more questions. I'm always here to help. Stay safe and healthy!

Thanks for the reply, all of the employee info is in QB and was imported from QB desktop, so nothing is missing, it appears there is some other bug, please advise.

Some users are also experiencing the same issue, Vikesmn. This has been reported to our engineers already.

While we're waiting for a resolution, I'd suggest reaching out to our payroll support. We're taking note of all customers who are affected by this issue. Here's how:

1. Click Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter "Unable to finish payroll setup" in the description field, then click Let's talk.
4. Select either Start messaging or Get a callback.

Once it's fixed, you can continue with your payroll setup, then create paychecks already. 

If there's anything you need, you can always get back to this thread. 

Unfortunately, I have done this several times now, and no one knows how to resolve.  Is it possible for you to put me in direct contact with someone?  We have payroll taxes and forms due and I'm not sure how to handle this.

This is not the impression we want to leave with, @vikesmn.

Since our engineers are already aware of this and currently working for a fix, rest assured they’ll notify directly to those customers affected by this issue.

The reason why we wanted you to contact our support is to ensure you’ll be added to the list of affected users. This way, you’ll receive updates via email once the issue is resolved. 

The investigation also provides important information that will help our engineers find a permanent solution.

I’m also adding a link that lists all our self-help articles. This page contains other resources that can help manage your business.

I appreciate your patience while we're working through this. For any other concerns or questions, please let me know by posting a comment below. I'll jump right back in to assist further.

More info below -- the instructions to setup epay/file below is not an option in my payroll settings:

Thanks for the screenshot, vikesmn. This helps me pictured out your concern.

It seems like you're using QuickBooks Online Payroll Core. The steps you've followed are for QuickBooks Online Enhanced Payroll. 

With the new QuickBooks Online Payroll Core, before activating the E-File services option, you'll have to connect your bank account into QuickBooks Online first. 

You can check this article for the detailed steps in connecting your bank: Connect your bank to Online Payroll.

Once done, you'll be routed to activate E-File services.

I'm just a post away if there's anything that I can help you with. Stay safe!

As you can see my post of the dashboard my bank is already connected, this is not the issue.