A new name with the same great features for you to take care of payroll for your employees and contractors. You can also access payroll related resources like workers’ compensation, benefits and HR tools to help manage and grow your workforce.
Hey there, David Kilbridge.
Thanks for your suggestion about moving Contractors to the Expenses area. I'll do my part and pass your feedback along to the Product Development Team to let them know you'd like to see this change.
You can keep an eye out for these types of updates by visiting the QuickBooks Blog.
I'll be here if you have any other questions. Take care!
The notice for this should be on the main page. Otherwise, one would have to "Workers" has changed to "Payroll" to get the message. Not too smart a location.
Second, the instructions updating to the compliance requirement, the "Let's go" ling goes to workers comp, not to the place to compliance update.
Sometimes, your browser stores cache, which causes information to be missing on a page. I'm here to help you perform some troubleshooting steps to display your employees in the Employees section.
Let's start by opening your company in an incognito or private browser. You can use the keyboard shortcut below:
Next, go to Payroll > Employees. If you see all of your employees in both Overview and Employees page, our final step is to return to the regular browser and clear the cache. I've got this article for the instructions: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also use a different browser as an alternate solution.
Otherwise, reach out to our Customer Care Team via chat or call for further investigation. Please check our support hours here: Support hours and types. Then follow these steps:
Please let me know how it goes. I'll be around to help if you have other questions or concerns. Thanks.
How do I find the info that would be used for W-2's. Went QB on line with first payroll in April, previously was QB desktop..would like a report of YTD numbers..where might I find that?
Thanks for joining the thread, @Judy1897.
You can run either the Payroll Details or Summary reports to show the year-to-date info that you'll find in W-2's. Here's how:
You'll also want to customize your reports in QuickBooks Online to personalize them: Customize reports.
Fill me in if you have more questions about managing your reports or anything else related to QuickBooks. I'll be here to help you. Take care and have a nice day.
This change has apparently deleted our employees, at least I can not find them in any of the menus. Payroll is due Tuesday, so I'd appreciate your help getting this sorted, especially given all the trouble we've had with payroll core over the last 6 months.
We'd really want to have this sorted out so you can find your employees and run payroll on Tuesday, NAGP.
Have you already tried logging in to your account in an incognito or private browsing session? If so, please contact our Payroll Support Team. They'll take a closer look at this to determine why you're unable to see your employees in QuickBooks Online.
Also, please take note that due to the ongoing pandemic, our Payroll Team is only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.
Please don't hesitate to add another reply if you need anything else.
Thank you for replying. I did all the things you suggested and our employee showed back up - but it wouldn't let me run payroll, either in a normal Safari browser window or a private browser window. This morning when I logged back in I could no longer see our employee, one through the same sequence of steps, with the same result.
I have had and inordinately difficult time with Payroll Core (it literally took me 6 months to get it to work even with more than 25 hours of voice and chat help sessions) so I am getting extremely frustrated with the product.
Hi there, NAGP.
I appreciate you for following the troubleshooting steps provided by my colleague.I see that you put a lot of effort, and you were doing the best you could to be able to run payroll in QuickBooks.
When things go like what you have experienced, it'll be fixed by logging in to an incognito window, clearing cache, and using the compatible browsers in QuickBooks Online. I could see that you been through with this recommendation.
Since you been experiencing this behavior a couple of times, I suggest giving our payroll specialist a short call. Please follow the steps provided by my colleague JenoP. Contacting our payroll specialist will help us investigate and figure out why sometimes you encounter this kind of behavior, especially when running payroll.
If you're getting an error message, please let me know by commenting below. I'll check our record if there's any reported issue similar to yours. Take care.
I did all those things and the only way I can see our employee is by using a "private window" in Safari. If that's how I need to login in from now on - and please confirm that it is - then that is OK now that I am aware of it.
I think one of the things that has been also a bit confusing about this (just as n FYI) is that I only recall ever seeing "Payroll" on my home screen, never "Workers", as I've worked on trying to get the Payroll Core to function, do direct deposits, etc.
Hi there, NAGP.
I'm glad to hear that you were able to figure out a work around so you can see your employees. The private window browser is helpful because it doesn't store a temporary cache file like a normal browser would. A normal browsing window often gets overloaded with stored files and would recommend clearing your cache and cookies as suggested by my colleague above. I would also recommend reaching out to our support team on the phone, as they have the tools to dive into your account and see if there's anything to fix on our end.
If there's anything else we can help with in the meantime, feel free to post below, thank you for your time and have a nice afternoon.