I know this hasn't been easy, bobbyburnes085.
First off, would you mind if I'll ask what specific error message you received while accessing your account? Any additional information would be much appreciated.
Meanwhile, let's perform some basic troubleshooting steps because it could just be a browser issue.
To do this, here's how:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.
In the meantime, if you've already tried the steps and the problem continues, I'd recommend contacting our Customer Care Team. This is the best way that we can, given that they have the resources to look into this further.
Once everything's settled, here's an article that you can browse through on how to record your business transactions: Overview of QBSE.
Let us know if you still have any other concerns managing your account or anything else about QuickBooks. We're always here to assist you at any time. Stay safe.
