Why are my payments being withheld?

Hi there, @clarissavaldez.

Let me route to our specialized team that best handles this kind of situation. I recommend contacting our Merchant Service Team.

From there, they can securely check your account and can provide you the details on why your payments are withheld. 

Also, do check our Payments page for future reference. From there, you'll learn some tips and tricks in managing your payments effectively.

Let me know if you need help in the future. I'm always here to have your back. Keep safe and stay healthy!

Please, from de last month i have 7 transaction in that status.  Why???

I need to deposit this transaction in my bank account,

Best Regards,

Hello there, @tmarquez1.

Let me provide some details about this.

When starting to process or receiving payment for the first time, it takes five (5) business days to deposit your funds since we're still setting up your merchant account. Once done, your payments would be faster. It would be 1-2 business days for credit card payments and 2-7 days for ACH payments. There are also times that deposits may delay. To find out why, check this article: Why are my funds on hold?.

Additionally, banks have their own rules for processing payments. Thus, the deposit schedule is controlled by them.

On your Merchant account, you can also track the payments made by your customers for you to review. Here's how:

1. Sign in to the Merchant Service Center from a web browser.
2. Go to the Activity & Reports tab.
3. Choose Transactions. 
4. On the Transactions page, click >Show advanced options. 
5. Go to the Card section and enter the Cardholder name which is your customer's name. 
6. Hit the Search button at the bottom.

On that page, all the transactions made will show up.

If you've not received any emails about this, I recommend contacting our QuickBooks Payments Customer Support Team for them to check the payment status, its reasons for the delay, and help you resolve it. 

I'm attaching some articles below which you may find helpful:

• Find out when QuickBooks Payments deposits your money
• Common Questions about QuickBooks Payments Deposits
• QuickBooks Payments FAQ

If you have any other questions about this matter, feel free to comment below. I'd be more than happy to answer it for you. Have a great day. 

Additionally, banks have their own rules for processing payments. Thus, the deposit schedule is controlled by them.?

Hello evelinafranco!

I understand that you need to get paid and receive the payment as soon as possible. Let me help you.

QuickBooks Payments has a deposit speed. It's the basis when QuickBooks will deposit the funds into your bank account. Please note that some banks also have their own processing time in clearing and posting your funds. This may affect when you'll receive the payment.

For on hold payments, it's best to seek some help from our Support Team. They have all the tools needed to review and release it.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Customer Payments".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Additionally, you may check this link: Commonly asked Payments questions. This contains different articles to answer most asked questions about QuickBooks Payments.

Post again here if you need more help. Thanks!