Why did my payroll direct deposits not go through?

Mine did not also

Hi, Allisons and Hilltop.

There's been a delay in the notification when processing the payroll funds. However, there's no actual impact to the money movement, and the funds will be deposited soon.

You can check the status here: https://status.quickbooks.intuit.com/

We appreciate your patience regarding this issue.

neither did ours    i call and while holding there massage said direct deposit  would be taken of later today.. and they we sry for the inconvenience.  call was dropped

Ours didn’t go thru either, and when I called, I briefly heard that recording about an issue; think the message said the issue was rectified and deposits would be made but it was said so fast! Hoping someone has information I can share with my fellow coworkers!

I am having the same issue. All 4 direct deposits normally show up Friday mornings. All 4 of my employees/contracts, including myself, have still yet to receive their pay. 

Update: I did just receive an email receipt from QB re direct deposit- so I’m hoping/guessing the money will soon be in coworkers’ accounts.

Thanks for letting the Community know what's going on with QuickBooks Online Payroll.

It looks like there have been other reports of direct deposit payroll not processing at the scheduled time. Due to an issue with the system there will be a potential delay in notifications to QBO Payroll customers on their successful payroll processing. The good news is there is no actual impact to money movement and payroll will be processed today. 

You can check the status page for the most up to date info: QuickBooks Status

Please don't hesitate to reach back out if you have any other questions or concerns. Assistance is only a comment or post away. Take care!

Why we were not notified of the ‘issue’?? It would have been nice to be able to inform/prepare employees that their paycheck would be delayed….

Any idea of time frame?? I would really like to let employees know when they’ll receive their direct deposit paychecks (almost lunchtime here, in eastern time zone)

We are having the same problem. I'm waiting to Live Chat but does anyone have an actual phone number to call? It would be nice to at least be able to hear a message so I could let my employees know what is happening.

Scroll up & click on the “QuickBook Status” link in MorganB’s post; think that’s the only explanation we’ll get.