Let me walk you through the best steps to help recover your funds successfully, Pagelyn.
Since the account number is incorrect, I recommend that you or your employer contact the receiving bank to verify if the wrong bank account exists.
If the account exists and the funds were successfully deposited, your employer needs to request a direct deposit reversal within five business days of the paycheck date.
Please note that while this process can retrieve the funds, it is not guaranteed, as the success depends on the circumstances surrounding the reversal request.
While waiting for the reversal, your employer has the option to issue a paper check to you while the reversal request is in process to avoid payment delays.
In cases where the receiving bank confirms the deposit was rejected due to the account being invalid or closed, the funds will typically be credited back to your company’s payroll account.
Once confirmed, your employer can void the original paycheck, recreate it, and issue a new direct deposit.
To avoid future issues, I recommend that you double-check your banking details and work with your employer to update your account information in the payroll system as soon as possible.
For more detailed guidance, you may want to share this helpful article with your employer: Handle a direct deposit paycheck that was not received by an employee.
My team and I are here to assist you and your employer at every step. If you need further clarification or support, please don’t hesitate to reach out.
