Why did my payroll entry not post when payroll was done?

We can perform some troubleshooting steps so your payroll transactions will appear in QuickBooks, Ebrad78. Let's team up to get this sorted out.

To begin with, check if your payroll settings are correct. Here's how:

1. Go to Settings.
2. Under Your Company, select Payroll Settings.
   
   

Ensure that payroll schedules, pay types, and employee information are accurate and updated.

Next, the behavior you're experiencing with your payroll transactions could be a browser-related problem. Sometimes, excessive cache files cause unexpected behavior in the program.

As long as the payroll has been processed successfully, it'll be saved and accessed on your QuickBooks Online Payroll account. You can use an incognito window to check the report from there.

These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox: Ctrl + Shift + P

If it works, return to your regular browser, clear its cache to remove unnecessary data, and start fresh. You can also consider using a different supported browser, as issues sometimes arise from the specific browser you're using.

In addition, you can pull up the audit log to see if the transactions were deleted. Please check these articles on how to check and re-enter it:

• Use the audit log in QuickBooks Online
• Use the audit log to re-enter deleted transactions

I added this article if you need help running payroll-related reports: Run payroll reports in QuickBooks Online.

If there are other questions about handling payroll or other business tasks that need addressing, post them below. I'm here to guide you at every step.