scam Warning ask to rebuild data file and if this does'nt fix the problem call [phone number removed].

Let me provide some information about the notification to rebuild your data, @Howdy74.

When the warning message happens when you log in to your QuickBooks file, then this isn't a scam. Unless, there is someone who call you or email you about this. 

The warning is a reminder for you to rebuild your company file to fix some possible data issues. For more information, you may check out this article:  Verify and Rebuild Data in QuickBooks Desktop.

Additionally, I've attached an article you can utilize to learn how to get different QuickBooks Desktop tools to help fix problems and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Let us know if there's anything that I can help with rebuilding your data in QuickBooks. The Community is always here to assist. Stay safe!

@Howdy74 

Can you share the screenshot? Click the Photos icon on the menu.

I am getting scammer just like the original post, and the Quickbooks official Support confirmed it is a scam, how can I remove this BS?

Using AUTORUNS I discovered.

Ok I found more info:

\Intuit QuickBooks QuickBooks (Verified) Solanki Piyushkumar C:\Users\Public\Documents\Windows\IntuitDownloadManager.exe Sat Sep 24 02:07:18 2022

\Intuit QuickBooks 11 QuickBooks (Verified) Solanki Piyushkumar C:\Users\Public\Documents\Windows\IntuitDownloadManager.exe Sat Sep 24 02:07:18 2022

Hello, njabaters. 

I appreciate you sharing your experience with the scamming incident that you encounter. By doing this, other QuickBooks users would be aware.

Here at Intuit, protecting the privacy and security of your QuickBooks account is our top priority.  

To give you a guide on how to know if the email or notification you received is legitimate or not, read this article for more details: Official Email Communication From Intuit. Furthermore, to know more about how you can protect your account, I've added this article for your guide: 

• How To Recognize And Report Suspicious Emails
• How We Keep Your Data Safe

As always, please don't hesitate to report any suspicious calls, emails or notification from parties claiming to be from Intuit. You can do so here: QuickBooks Security team. Please provide as many details as you can when adding information so that the security team has the complete situation. 

Reach out to us if you have any other concerns about the notification you received. Remember, the Community is here for your 24/7.

This response helped in nothing, thanks for nothing.

@njabaters 

Can you find the following files in the same folder?

90s.trf

QuickBooksDownloader.exe.config

QuickBooksDownloader.exe.manifest

I called.  They answered the call right away (should be a red flag for that probably) and I gave him access and he saw the errors etc.  Seemed very knowledgeable.  But then he said my data services was not included with my ProAdvisor subscription.  They want $7000 for five years or 2500 for one year, etc.  Would have never thought scam but I will leave quickbooks before I pay that.  I have already looked into Patriot software since there are lately a lot of reasons to be disgusted with Intuit and QuickBooks.

I also have this message pop up every time I start QB's.  I called the number listed after I rebuilt the file and it came back.  The guy that answered the phone wanted me to open a browser to LogMeIn123.com and give him control of my computer.  I quickly hung up on him and got out of my browser.  I the contacted QB's support and they called me back quickly. They said that they don't take control of your computer like that anymore.  I spent 2.5 hrs on the phone with QB's support trying to fix the problem to no avail.  They said that there was no problem with my file or program. They have now escalated the problem to a different department. They said it might take 3 business days to research it!  Every time I push the close button on the pop-up warning it closes QB's. Any ideas?

@Bush 

Can you find the following files in the same folder?

90s.trf

QuickBooksDownloader.exe.config

QuickBooksDownloader.exe.manifest

I got the same pop up. I uninstalled and re-installed QB but same thing. What do I do?

@aljoba123 

Can you find the following files in the same folder?

90s.trf

QuickBooksDownloader.exe.config

QuickBooksDownloader.exe.manifest

Hello, aljoba123. 

I appreciate you taking the time to troubleshoot the issue you've encountered. Don't worry, I've got some troubleshooting steps to help you figure out the error. 

We can perform QuickBooks clean install in your system. This allows you to completely uninstall the program and resolve any issues it may have caused. 

But before doing it, let's make sure we back up the file. This ensures that you will always have a current copy of your critical accounting records in the event of a data loss.  

Then let's go ahead and perform the Clean install. I'll show you how to do it: 

1. To begin with, hit on the Win + R keys to launch the Run command. Afterward, type Control panel.
2. Choose Programs and Features or Uninstall a Program. 
3. From the list of the installed programs, choose QuickBooks Desktop and hit on Uninstall/Change, Remove, and then Next.  
4. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).

For more details and other solutions in case of solution1, doesn't resolve the issue we can perform other steps in the article: Clean Install in QuickBooks Desktop. 

If the same thing happens, I'd suggest contacting our Customer Support team, who will be able to access your account in a secure environment and dig deeper using their advanced tools.

Here's how to get their contact information: 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. On the Contact Us page, click a topic.
4. Click on the Get Phone Number button to see the support number. 

I'm always here together with my colleague to help you more in case you need one. Take care!

This is obviously a scam when you call the number they want $3000 to fix your problem. I now have a trouble ticket and can’t use my quickbooks at the moment because of this warning message, I’ve spent 2 days on the phone trying to get this problem fixed. Now awaiting a call back

@Hobbs37357 

There are some malicious files that you must remove as I mentioned earlier.

Let's fix the error you're having, @Hobbs37357.

Can you tell me more about the warning message you're having with your QuickBooks Desktop (QBDT)? That will surely help me resolve the error you're having

To check for the possible causes of the error you're having when opening your company file, follow the steps outlined in the following article on how to resolve them: Fix error -6000 when opening a company file. 

If you need further technical assistance, you can check out our QuickBooks Care plan options. You can choose a one-time support plan, an annual subscription, and many more. Refer to this article for more information: Care Plans for QuickBooks Desktop. 

Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime on any day. 

If you can't get into your QuickBooks Desktop, you can message us outside of the product. 

Let me show you how:

1. Go to this Support link and choose QuickBooks Desktop from the dropdown menu.
2. Click on Continue.
3. In the What can we help you with? page, provide all the necessary information, and click on Continue.

Check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Here's how you can create a backup of your QuickBooks Desktop company file, so you can use it when you run into problems. 

Please let me know if you need further help fixing the error. I'm always here to help. Have a great rest of the day!

I have a trouble ticket open with customer support and the security team as well

I don’t even have my file open and the warning message pops up 

I am trying the advice listed above

How can I locate these files?

@Hobbs37357 

Can you find the following files in the same folder?

90s.trf

QuickBooksDownloader.exe.config

QuickBooksDownloader.exe.manifest

How can I locate these files?

What folder would I need to look under?

I got the same problem and any tools or To Do list from Intuit ?

Help... ASAP