After upgrading my quickbooks online app for Mac there is a strange ugly icon in the left of each tab. Is this app corrupt?

Hi there, marktorrance.

It would be helpful if you could provide the page you were working on and a screenshot of the icon.

In the meantime, let's try a few steps. Let's clear the application’s data or cache.

1. In your QuickBooks app, go to the Help menu.
2. Choose Reset App Data.                              
3. Afterwards, sign out and sign back in.

If the icon isn’t displaying correctly, you can uninstall and reinstall the application.

Reach out to me if you need more help.

Hi Catherine,

Thanks for your response. I did a reset but it's still there. I'm attaching a screen shot of the tab. It appears on any new tabs created as well. I wasn't sure if it was just something added in the update as I don't recall seeing it before. Thanks

Forgot to mention that I had already downloaded the app again and installed a new copy.

LOL, the hot dog was my guess. It just seemed out of place.

I had recently started my co in QB but decided to completely start over as I was outside reset window. Those files should be deleted on the 21st so I assume that will go away. Thanks for info.

Thank you for your response, @marktorrance. 

I appreciate you've already re-installed the app. I see that you have multiple companies and that's the reason why the hotdog icon is appearing on the left of each tab.
 

Feel free to create a post here in the Community if you have other questions. Just remember, we're always got your back. Have an awesome day!

Hi, I do not have multiple companies (I did last year, but it's no longer listed as an option when I click on switch companies). I also did the app reset. I don't know why, but the icon really bugs me, partly because it's so awkwardly positions in the tab and it's incredibly ugly and I have no idea what it is. Looks like a mistake that took somebody an hour to implement. Do you have any other suggestions on how to get rid of it?

Thank you!

I do have multiple companies but all of my tabs show a hot dog.  It appears that one may be a more red color, one more pink and one purple.  Very difficult to notice the difference unless you're really looking for it, which makes the different colors rather pointless.  Is there a way to choose the color of the hot dog?  Perhaps if one was pink and one was green, it would be a much better idea.  If so, please advise on how I do this. 

On a side note, what is the icon actually supposed to be?  I'm sure it's not actually intended to be a hot dog! 

Thank you,

Alison 

QB app simply isn't working. All of the useful drop-downs are gray. What's going on?

Hi sharpads,

If you haven't restarted your computer, please try it and see if the drop-downs will be available. If the same thing happens, you can re-install the app to start fresh.

Please let us know what shows then.

Nice! I see that the latest update adjusted the position of the icon in the tab. That seems less awkward.

On a somewhat related topic. How can I get rid of my cancelled company completely ?

It was a test for various import methods and there is NOTHING in it I'll ever want and I'd rather not have to look at it until 2020.

Thx

Hi marktorrance,

Once an account is cancelled, it will become a read-only file and will be deleted automatically after a year. The other way to remove the company is to add a dummy user.

Here's how:

1. Click the Gear icon located in the upper right-hand corner.
2. Under Your Company, click Manage Users.
3. Click the Add user button.
4. Choose the User Type, and click Next.
5. Enter a contact info, and click Save.

Then, transfer the Master Admin role to that user. Once transferred, you will no longer see the company when logging in to QuickBooks Online.

Here's an article for more information: Transfer The Master Administrator Role. 

Feel free to reach out if you have any other questions about QuickBooks. Thanks.