Cannot Connect to App Store in MacBook Pro

I'm here to ensure that you're able to install your QuickBooks Desktop for Mac, TonyaLaB.

First, let's check the minimum system requirements for your Mac version to make sure QuickBooks can be installed. Then, prepare your product and license number to start installing your QuickBooks Dekstop Pro. 

After that, you can follow these steps on how to install QuickBooks Desktop:

1. Download your QuickBooks Desktop for Mac version or use the CD installer. If you’re trying to download the installer and are having trouble, you may need to clear the browser’s cache use a different browser.
2. Close all running applications.
3. Double-click the downloaded installer or insert the disc into the Mac CD drive. The QuickBooks installation window opens automatically.
4. Drag the QuickBooks icon to the Applications folder. The Applications folder opens automatically.
5. Double-click the QuickBooks icon to open the application.

For more details in installing QuickBooks, you can refer to this article: Install and set up QuickBooks Desktop for Mac.

If you get the same thing, I'd suggest getting in touch with us so we can address your concern on time, check out our support hours. 

I'm just around if you need more help. You take care and have a great day ahead!

I am still getting the same error. Can you please help?

Thanks for trying the troubleshooting steps my colleagues gave you, @TonyaLaB.

Let’s ensure that there are no network connectivity issues. Check to see if websites load in Safari or other browsers. If not, you can follow the troubleshooting steps below:

Here's how:

1. Restart your Mac. 
2. Restart your router/modem (Unplug the power supply, wait 30 seconds and then plug it back in).
3. Turn off and on Wi-Fi. (Click the Wi-Fi icon in the menu bar).
4. Contact your Internet service provider and confirm that there are no outages.

Also, you can contact our specialist for further assistance when doing this process. Here's the link to get in touch with them: https://help.quickbooks.intuit.com/en_US/contact. Select QuickBooks Desktop Mac to talk to one of our specialists.

I'll be here and ready to help if you have other questions. Take care and have a good one.