Company file restored from copied files off broken drive?

I appreciate you helping your neighbor access their company file, theshuey79. I want to provide some useful advice on how to recover their data and address any Windows-related problems. Let’s proceed with this process together.

Since you can access QBDT MAC, I suggest reaching out to an IT specialist for Windows. They can offer expert guidance to identify and fix the Windows installation, ensuring everything is correctly configured for future usage.

You're also right that the duplicated file is not a backup since it is their company file (.qbw). To restore them, you can follow these steps:

1. Start QuickBooks.
2. Click on the File menu, then choose Open or Restore Company...
   
3. Select Open a company file, then click Next.
   
4. Follow the instructions provided on the screen.

Afterward, you can create a backup file and store it using a DMG file. This file will hold a copy of your company file along with any other documents you’ve saved in QuickBooks, such as forms or PDFs. For additional information on restoring company files, check out this article: Restore your file.

Moreover, here’s a resource to help them manage their business with QBDT for Mac: User Guide. It covers topics like banking, lists, getting paid, etc.

If you have any further questions about restoring your company file or have concerns related to QuickBooks, please don't hesitate to let me know. I'm here to further assist.

@shuey79 

Which QB Desktop year version do they run?

The folder just says QuickBooks 2024 under Program Files/

"You're also right that the duplicated file is not a backup since it is their company file (.qbw). To restore them, you can follow these steps:"

Prior to me getting it, the computer was crashing due to any free space being consumed by something -- (I was able to clear up 1 GB of space but in 10 minutes it was gone. Something consumed it which I think is either corruption of virus.) To my point, she tried to do a backup but it stated there wasn't;t enough room on HD. I'm wondering if the data I copied from the Users/Public/Documents/Intuit/QuickBooks/ directory contains the failed attempt or is the company files regardless of backups. I'm not sure where else the company files would be located. 

"You're also right that the duplicated file is not a backup since it is their company file (.qbw). To restore them, you can follow these steps:"

Prior to me getting it, the computer was crashing due to any free space being consumed by something -- (I was able to clear up 1 GB of space but in 10 minutes it was gone. Something consumed it which I think is either corruption of virus.) To my point, she tried to do a backup but it stated there wasn't;t enough room on HD. I'm wondering if the data I copied from the Users/Public/Documents/Intuit/QuickBooks/ directory contains the failed attempt or is the company files regardless of backups. I'm not sure where else the company files would be located. 

You can try using Windows Explorer to find any *.qbw files to migrate. 

Why is your friend using QB Desktop Windows instead of QB Desktop Mac?

Let's work together to find and restore the file in their desktop account, shuey79, to ensure seamless access to their financial data.

With QuickBooks Desktop, the usual location for company files is saved from the C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files folder. If the specific file location were changed, you can perform a wild card search to locate your company data.

This is an advanced search technique that can be used to maximize your search results in library databases and help you determine which data were copied. To do this:

1. Enter and open  File Explorer into the search field from the Windows Start menu.
2. Choose My Computer or This PC from the navigation bar.
3. Ensure including an asterisk (*) before the extension type to locate all the files from your desktop company.

However, if the file searched isn't visible, I suggest securing a backup file again, then restore.

If the issue persists, you can create a portable version of your file for easier migration.

Moreover, you can scan this guide to help you bring lost data into the restored company file: Restore missing customized templates, logos, and information from a restored backup.

Reaching out for more assistance is always encouraged. Just lean on us for any additional queries when restoring and managing your company files. We're here to help.

I did this search from within Mac (used mac specific search terms) and was brought to my backup folder. 

I tried this method however when I clicked to open up the company file that I had found on the old drive (.qbw 61,128kb) I get a popup message that states it needs to download a File Doctor. When I click the link in the popup I get sent to some quickbook page that isn't found but includes another link to some random generic search page. I can't find any information about this File Doctor though. Does the app need to download some updates -- could it be out of date? I downloaded it straight from their account page under their active products. Any ideas?

Can you find any *.qbw or *.qbb files?

It seems your *CHURCH.qbw file is corrupt and you need to install QB ToolHub to try to fix it.

https://quickbooks.intuit.com/learn-support/en-us/help-article/login-password/fix-common-problems-er...

@shuey79 

Try installing and running QB ToolHub on your bootcamp. I prefer using Parallels to run QuickBooks Windows. If you don't have a PC to troubleshoot, contact Intuit Support for help. Otherwise, you can contact @Fiat Lux - ASIA for assistance. They can help to check (and fix) your company file.

Yeah, I would agree. I'm usually on windows using linux on virtualbox. This setup is very smooth. The mac/windows setup is a little frustrating in regards to scaling the window correctly. I didn't push Parallels because I knew there was a cost to it that she might not want to shell out. Knowing what I know now, I might suggest it as a better approach. 

Ended up reaching out to support and did a screenshare with them. We ended up uploading the file to their support team in which they were able to repair it. I was at work but I was told that they met with her again today to help restore the fixed file. All is good now. I really appreciate everyone's help with this!!