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Costless Carpet
Level 3

Error 15276 while trying to update payroll

Everytime I try to update it gives me this error I have gone to Tool hub and done all the fixes there, still will not correct the error, Help!!

3 Comments 3

Error 15276 while trying to update payroll

I'll make sure you're able to update QuickBooks Desktop (QBDT) Payroll, @Costless Carpet.


I appreciate you for performing the initial troubleshooting step to help isolate the error you've encountered while updating payroll. When you're still unable to install the payroll update, you'll have to delete and then download it again. Here's how:


  1. Close QuickBooks Desktop.
  2. Go to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks XX\Components.

    Note: XX is your QuickBooks Desktop version. For example, QuickBooks Desktop 2019 is DownloadQB19.

  3. Open QuickBooks Desktop. Go to the Help menu, then select Update QuickBooks Desktop.
  4. Go to the Update Now tab, then select the Reset Update checkbox.
  5. Select Get Updates. When the download is complete, close and re-open QuickBooks Desktop.
  6. Go to the Help menu.
  7. Select Update QuickBooks Desktop.
  8. Go to the Overview tab, then select Update Now.


In case the error persists, I'd recommend performing these additional troubleshooting steps:


  1. Verify and troubleshoot QuickBooks Desktop and Internet Explorer settings.
  2. Configure firewall and internet security settings for QuickBooks Desktop.
  3. Install or uninstall QuickBooks Desktop in Selective Startup.


To learn more as to how you can resolve an error when updating payroll, please refer to this article: Fix error when updating Desktop or Payroll.


Also, to further guide you in managing employees and payroll account using QBDT, I'd recommend checking out this article: QuickBooks Desktop Payroll Help Articles. It includes topics about account management, processing payroll, and taxes, to name a few.


Please let me know if you have other concerns about updating QuickBooks Desktop Payroll. Don't hesitate to drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @Costless Carpet.

AWC Bill
Level 1

Error 15276 while trying to update payroll

I am getting the same error.  I am running Windows 10 Pro and the Documents and Setting folder is not in the C:\ drive directory on any of my PC.  I can not use your fix.  What operating system us your directions for.

QuickBooks Team

Error 15276 while trying to update payroll

I'll help you fix the error 15276 in QuickBooks Desktop (QBDT), @AWC Bill.


This error usually appears when one of the files to be updated is in use and cannot be replaced. 


To resolve this issue, run the Quick Fix my Program from the QuickBooks Tools Hub. This will help fix common errors right away. Here's how:

  1. Close QuickBooks.
  2. Download the most recent version ( of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.


Once done, run the Quick Fix my Program. Let me show you how:

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Click Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.
  4. Download the latest tax table.


If the above steps don't work, perform a clean install of QuickBooks in Selective Startup.


Moreover, we have resources that might help with your other QuickBooks concern. You can check out our QuickBooks Articles hub to search for relevant topics and some tips in managing QB Desktop Payroll. 


Give this a try and let me know how everything looks afterward. I'll be here if there's anything else I can help with.

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