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Scottsgardens
Level 2

Where are form printer settings?

Over 6 months ago, we changed from an HP to an Epson printer.  The Epson is the default printer in Windows (10).  Invoices, checks, statements, ... everything we print has gone to the Epson ... until today.  Today I discovered that

* if I am at the "create statements" page and set the dates I want, etc. I have the choice to Print, Email, or Preview.  If I choose Print, the statement goes to the Epson printer.

* However, if I choose Preview and I am looking at the statement, I then also have choices at the top of the screen, one of which is to Print.  If I choose Print on this screen, I do NOT get the normal Printer option display showing me which printer is to be used or any options, but instead the print is somehow sent to the old HP printer.   WHY and HOW?  Where are the settings for this, and WHY on earth would the design team in QuickBooks have the print result from this set of actions be different than selecting print from the Create Statements screen?

Where do I find the way to change this from happening?

Solved
Best answer December 10, 2018

Best Answers
Kristine Mae
QuickBooks Team

Where are form printer settings?

Good day scottsgardens,

I'm here to help you.

You can set up a default printer for the different kinds of transactions. Here's how:

  1. Go to File.
  2. Choose Printer Setup.
  3. Click the Form Name drop-down arrow, then choose a transaction.
  4. Click the Printer name drop-down arrow, then choose a printer.
  5. Click OK.
Continue the steps to assign each transaction a default printer.

Should you have further questions, don't hesitate to reach out. All the best! 

View solution in original post

11 Comments
Kristine Mae
QuickBooks Team

Where are form printer settings?

Good day scottsgardens,

I'm here to help you.

You can set up a default printer for the different kinds of transactions. Here's how:

  1. Go to File.
  2. Choose Printer Setup.
  3. Click the Form Name drop-down arrow, then choose a transaction.
  4. Click the Printer name drop-down arrow, then choose a printer.
  5. Click OK.
Continue the steps to assign each transaction a default printer.

Should you have further questions, don't hesitate to reach out. All the best! 

View solution in original post

Scottsgardens
Level 2

Where are form printer settings?

Thank you.  That solved the problem.  However, it did raise another question:   Since I had never been in this area before, how is it that all the other possible entries (form options) had the Epson printer listed as the default, but the Statements had the HP?  I don't recall ever setting any of these printer defaults, and I'm not sure how some (most) had the correct default printer, but one didn't ....???  Confusing  .....
Kristine Mae
QuickBooks Team

Where are form printer settings?

Hello scottsgardens,

Thanks for getting back to us. It's possible that your computer's default printer is already Epson, and QuickBooks recognized that which changed the default printer for some transactions. It's also possible that if you have other QuickBooks users, they have already changed the default printer in some transactions.
tfhcpaco
Level 2

Where are form printer settings?

Still can't print payroll checks to a dot matrix printer on 2017 QB Premier Manufacturing/Wholsale  ot 2019 QB Premier Manufacturing.Wholesale. So now what?

Rose-A
Moderator

Where are form printer settings?

Hi, tfhcpaco.

I'm here to help you print your payroll checks via the QuickBooks Desktop Premier.

 

In order to resolve this, you'll need to update QuickBooks to its latest release version and update your printer's driver. The purpose of the printer driver is to allow applications to do printing without being aware of the technical details of each printer model. If you're not familiar with the process, I suggest you reach out to your IT personnel.

 

To update QuickBooks:

 

  1. Click Help at the top.
  2. Choose Update QuickBooks.
  3. Under Options tab, click Mark All and hit Save.
  4. Under Update Now, select Reset Updates and Get Updates.

Also, you may find this article helpful: Fix printer problems in Windows 7 and Windows 8.1.

 

For additional help, feel free to reach out to our QuickBooks Desktop Payroll Team. You can get our most updated contact number here:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Should you need anything else, please let me know. 

HANNAH12
Level 1

Where are form printer settings?

I have voucher checks and they have always printed correctly,on the left side of check, but for some reason they all start printing in the center of check

SophiaAnnL
Moderator

Where are form printer settings?

There's probably a new update on your Adobe Reader that needs to be installed, HANNAH12.

 

This program is responsible for printing all of your files in QuickBooks. You can visit the Adobe website for the detailed instructions to install new updates. After doing the process, reprint your checks to see if the alignment is back to normal. If you get the same result, we can proceed with updating your Adobe Reader.

 

Here's how:

  1. Close all open web browser windows.
  2. Click Start on the lower left-hand corner of your screen.
  3. Type Control Panel, and then press Enter.
  4. Click Programs and Features.
  5. Select Adobe or Adobe Reader, and then click Uninstall/Change.
  6. In the Setup dialog box, click Next.
  7. Select RepairNext, and then Install.
  8. Click Finish when the repair is complete.
  9. Restart your PC, log back in to QuickBooks, and then try to print the checks again.

I've also prepared an article for more troubleshooting steps to help you fix printing problems in QuickBooks Desktop.

 

You can always ask for my help if you need assistance printing your forms. Thanks.

amemgmt
Level 1

Where are form printer settings?

Error message when trying to print a check.....printer selection??

 

Any ideas??

Angelyn_T
QuickBooks Team

Where are form printer settings?

Hi, @amemgmt.

 

I can guide you with some troubleshooting steps so you can print your checks in QuickBooks Desktop.

 

Usually, there are lots of possible reasons why you can't print your forms in QuickBooks. QuickBooks is not responding to the request, there is a problem connecting to your currently selected printer, Microsoft XPS Document writer on XPS port, the device is not ready, and others.

 

For now, I recommend running the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub. 

 

  1. Close your QBDT.
  2. Download our QuickBooks Tool Hub file.
  3. Open the downloaded file.
  4. Follow the onscreen steps to install the program.
  5. Double click the icon on your Windows desktop to open the tool hub.

 

Once done, here's how to run the QuickBooks PDF & Print Repair Tool from the Tool Hub.

 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Attempt to print your checks.

 

For additional solutions, you can open each article:

 

 

On the other hand, I would be glad if you can share with us the exact error message you've got when trying to print your transaction. This way, I can gather enough resources and share with you the right amount of resolution.

 

For more tips while working with QuickBooks in the future, you can also check out the topics from our help articles: Find QuickBooks help articles, Community discussions with other QuickBooks users, video tutorials, a....

 

If you have any follow-up questions or updates when printing your checks, please let me know by adding a comment below. I'm always here to help. Have a good one!

WAVEND
Level 1

Where are form printer settings?

WHERE DO IFIND FILE

 

JenoP
QuickBooks Team

Where are form printer settings?

Good day, WAVEND.

 

The Tool Hub is usually saved in your Downloads folder.

 

You can also manually look for the file using the steps in these articles from Microsoft:

 

 

I'd also like to share this article for additional reference: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.

 

Don't hesitate to reach out to us again if you need anything else. We're always here to guide and assist you anytime you need help. 

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