cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Troubleshoot PDF and Print problems with QuickBooks Desktop

Learn how to troubleshoot problems with printing, emailing, or saving as a PDF from QuickBooks Desktop.

Having trouble printing, emailing or saving as a PDF from QuickBooks Desktop? Here are three solutions to help you troubleshoot this issue:

  • Solution 1: Install and run the Print & PDF Repair Tool
  • Solution 2: Check to see if the reconcile window is appearing off of the screen
  • Solution 3: Test, reinstall, and adjust permissions for XPS Document Writer

For best results, run the PDF & Print Repair Tool before any other troubleshooting steps.

Solution 1: Install the PDF and Print Repair Tool

Make sure QuickBooks is updated to the latest release before you begin.

Solution 2: Check to see if the reconcile window is off of the screen

If QuickBooks appears to lockup after selecting reconcile from the Banking menu, but PDF functions are working, the reconcile window may be appearing off of the screen.

  1. Choose the Window menu and look in the list to see if your reconcile window is listed.
  2. Select Close All and begin the reconcile again.

Solution 3: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)

Before you proceed with this solution consider the following:

  • Intuit doesn't support Microsoft applications and is not responsible for running these tools.
  • If you're uncomfortable performing these tasks, we recommend having an IT professional do this for you.
  • If you're reconciling accounts when you experience this issue, get more troubleshooting help here.