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Printer setup will not open. I have set it as default in windows. I have ran the printer pdf repair tool, restarted my comp. Uninstalled and reinstalled quickbooks.

I have held the shift key while selecting File and Printer Setup.  Please Help!!

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Best answer December 10, 2018

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QuickBooks Team

Printer setup will not open. I have set it as default in windows. I have ran the printer pdf repair tool, restarted my comp. Uninstalled and reinstalled quickbooks.

Hi grangerandassoci,

Thank you for reaching out.

Let's try to rename the Qbprint.qbp file. Qbprint is a QuickBooks Desktop-created file. It contains a data line for each form in QuickBooks Desktop. It has a line for invoices and a separate line for journal entries, etc. Here's how:

  1. Locate the Qbprint.qbp.
    Note: you may need to display hidden files in Windows to ensure you can find the file.
    • Windows 10/8/7 and Vista:  C:\ProgramData\Intuit\QuickBooks 20XX 
      (where 20XX represents the version of QuickBooks Desktop version that you use)
    • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks YEAR and  C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
      Important: Terminal Service users report finding duplicate copies of the Qbprint file with the stored client data files; double check all folders for odd instances.
  2. Right-click the Qbprint.qbp file for your QuickBooks Desktop version and choose Rename .  (i.e: QBprint.old-- the word "old" is added).
  3. Open QuickBooks Dekstop.
  4. Choose File , then Printer Setup
  5. Click any transaction in the Form Name drop-down list and click OK. This will create a new Qbprint.qbp file.

Once done, try to open the printer setup to check if that works. Here's an article for more information: https://community.intuit.com/articles/1018821.

I hope this helps. Let me know if you have any follow-up questions.

View solution in original post

4 Comments
QuickBooks Team

Printer setup will not open. I have set it as default in windows. I have ran the printer pdf repair tool, restarted my comp. Uninstalled and reinstalled quickbooks.

Hi grangerandassoci,

Thank you for reaching out.

Let's try to rename the Qbprint.qbp file. Qbprint is a QuickBooks Desktop-created file. It contains a data line for each form in QuickBooks Desktop. It has a line for invoices and a separate line for journal entries, etc. Here's how:

  1. Locate the Qbprint.qbp.
    Note: you may need to display hidden files in Windows to ensure you can find the file.
    • Windows 10/8/7 and Vista:  C:\ProgramData\Intuit\QuickBooks 20XX 
      (where 20XX represents the version of QuickBooks Desktop version that you use)
    • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks YEAR and  C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
      Important: Terminal Service users report finding duplicate copies of the Qbprint file with the stored client data files; double check all folders for odd instances.
  2. Right-click the Qbprint.qbp file for your QuickBooks Desktop version and choose Rename .  (i.e: QBprint.old-- the word "old" is added).
  3. Open QuickBooks Dekstop.
  4. Choose File , then Printer Setup
  5. Click any transaction in the Form Name drop-down list and click OK. This will create a new Qbprint.qbp file.

Once done, try to open the printer setup to check if that works. Here's an article for more information: https://community.intuit.com/articles/1018821.

I hope this helps. Let me know if you have any follow-up questions.

View solution in original post

Highlighted
Level 1

Printer setup will not open. I have set it as default in windows. I have ran the printer pdf repair tool, restarted my comp. Uninstalled and reinstalled quickbooks.

It took a while to find the qbd file.  Renaming it solved the problem.

Thank you

Highlighted
Level 1

Printer setup will not open. I have set it as default in windows. I have ran the printer pdf repair tool, restarted my comp. Uninstalled and reinstalled quickbooks.

I also tried your suggestion because I'm having the same problem.  I can see that it created a new qbprint.qbp file, but I still can't print and my printer setup still doesn't show up.


I should mention that everything was fine until Windows 10 updated the other day. I have checked for updated drivers and done everything in the QB Tool Hub. 


I'm using QB Desktop Pro 2017. Do you have any other ideas I could try?

 

Thank you for your time.

Carrie

Highlighted
QuickBooks Team

Printer setup will not open. I have set it as default in windows. I have ran the printer pdf repair tool, restarted my comp. Uninstalled and reinstalled quickbooks.

Let's get your printing working, @Carrie.

  1. From the Start button, choose Settings (or Control Panel), then Printers and Faxes.
  2. From the Printers and Faxes dialog window, right-click on a working printer.
  3. Click Set as Default Printer. Close the Windows Printer and Faxes tab.
  4. Open QuickBooks and open the Printer Setup to make sure the changes have been made.

If you're unable to reset the default printer, right click on the printer name and delete it.

 

I hope this helps, please feel free to post again if you have any other questions. Thanks for reaching out! Have a good weekend.

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