I am now locked out

Let me show you how to reset your password so you can log in to QuickBooks, dmrondeau54.

CAMPs uses the email address you registered your product with. This might be different from what you use to sign in to your company file. You can reset your password from here. 

1. Select I forgot my user ID or password at the bottom of the CAMPs sign-in page.
2. If that doesn’t help, go back to camps.intuit.com and select Claim Account.
3. If you still need help, see Get help signing in to CAMPs.

However, if you're still unable to log in, I suggest contacting our support team so you'll be able to get a callback from us. They have the tools to pull up your account in a secure environment.

Please check these articles for additional information:

• Use the Automated Password Reset Tool for QuickBooks Desktop

• Reset your password for QuickBooks Desktop

Also, it has been a while since you last used QuickBooks. In case you need more information for your reference, check these help articles so you'll be guided.

Again, let us know if you need anything else so we can help you. I'll make sure to get back to you.

NO.  QB has me registered with my OLD email that was associated with a business that I sold. AND that email has been deactivated.  (It was closed 12 months AFTER I sold my business.) 

I have repeatedly asked QB to UPDATE my email address in their account as ALL verifications go to the email. In my account, the system does NOT recogized my account, when signing in with the NEW email address so I AM NOT ABLE TO UPDATE MY EMAIL ADDRESS.  I HAVE ALSO DONE SEVERAL "CHATS" TO NO AVAIL AS THEY KEEP POINTING ME BACK TO SOLUTIONS THAT DO NOT WORK.  All I have asked them to do is to update the email address for my account they have on records.

I am afraid that IF I wish to continue to use QB, I will have to start from scratch and LOOSE all the history on the account, which is MORE than unfortunate.

Dave

I can route you to the right support to update your email on our system, @dmrondeau54.

If you're still unable to log in after doing some steps to resolve this, I'd recommend contacting our Customer Care team. They can securely pull up your account and change your email address. This way you can log in successfully to your company file. 

Here's how: 

1. Open QuickBooks.
2. Go to Help, and then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Select Let's talk and then select an option to connect with us.

Meanwhile, I'll be adding this resource if you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

Keep us posted if you have other questions. I'll be glad to help you. Take care.

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@dmrondeau54 wrote:

I have been trying to log in for two days now.  system has me locked out as it says my subscription is expired.  I am using desktop QB Pro.  

@dmrondeau54 

Did you have a license of QBD Pro Plus? You may install the trial license of QBD Pro 2021 to make sure you are able to open and work normally on your company file. Then you may purchase a one time license of it. You may get a one time license of QBD Pro 2021 (not QBD Pro Plus 2021) for 1 user worth $299 from a few partners. 

Hi Iam locked out of my bookkeeping.Can some one help me get back on my account?

I need my account restored please.

Let me show you how to reset your password so you can log in to QuickBooks, dmrondeau54.

We can try resetting your password on the CAMPS page to access your account. Just use the email address you registered your product with. Here's how to reset your password: 

1. At the bottom of the CAMPs sign-in page, tick the I forgot my user ID or password.
2. If that doesn’t help, go back to camps.intuit.com and select Claim Account.
3. If you still need help, see Get help signing in to CAMPs.

For more details about CAMPS, see the View, manage or update your Intuit account in CAMPs article. However, if you're still unable to log in, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you access your QuickBooks account. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

I've got articles here for more details about resetting password in QuickBooks: 

• Use the Automated Password Reset Tool for QuickBooks Desktop

• Reset your password for QuickBooks Desktop

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.

Did you ever get help on this. I am locked out as well. QB says my subscription has lapsed but I have QB Pro 2021 and I opted out of a "payroll subcription" since I don't have any direct employees. This is absurd! I need to get my data back and I can't find a number to call to speak to a live person. I can't even log in to get to the "help" button. Were you able to get help? 

@anaellison 

Can you login to your CAMPS as Primary Admin and check your license status in there?

http://camps.intuit.com/

Good morning, @anaellison. 

Thanks for chiming in on this thread. I can point you in the right direction so that you're able to get your account unlocked. 

Since you're unable to get into your account to contact our support team. I'll give you a direct link that will start a chat with a live representative. Here it is: 

• Contact QuickBooks Desktop outside of product

Go through all the questions asked. In the end, you'll be able to choose to chat with our support. 

This should do the trick. Let me know how it goes. I want to ensure that you're taken care of today. I'm only a few clicks away if you need me. Have a great rest of your week!

Same with me.  I have been trying to open the program for days and it says my subscription is lapsed except I had no subscription.  They updated the software to scam people in to paying and now we have to go through all this frustration and lost time/money to try and access a program I paid several hundred dollars for.  

@Kait2 

Login to your CAMPS to check your licensing status.