A data problem prevents quickbooks from continuing

Although it is possible that you have a virus on your network, but that wouldn't be my Go-To first option.

What is the error message you're getting and when do you get it in the installation process.  And by "new" computer did you mean a different one or a literally a new computer?  If it was just a different one, did it have a prior version of QBs on it. 

If Support didn't already do this, you might also try to go to download a clean copy of QBs and then Uninstall what's on the machine.  Then try and install from the new copy.  (I'm assuming you have all your license info.)

And if QBs is installing okay, but then you get the error when you try to open the Company File, then try using the QuickBooks Tool Hub.  Go to the below link and look in Step 1  > Item 2 and click on QuickBooks Tool Hub to Download the App.

https://quickbooks.intuit.com/learn-support/en-us/help-article/damaged-data/fix-company-file-network... 

Hello thank you for the reply no i get the error msg after is installed,  i attached the error msg, i get it after is installed, i did try to completely uninstalling on this computer that one that has the problem,  reinstalling installation goes smoth until is time to open, according to support is because QB scans the drives for QB databases and if it finds a problem then is when you get this issue. by new computer i mean two difewrent computers on the netrwork that never had QB in it the ones i did never gave me or still dont give me  this error, the one i did with support overt the phone (because the insisted to install on a machine that never had QB before did give me the error).

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@Cubanghost wrote:

i called support but as usual support wants a 1300 dollar payment to help, support and i tried it in a new computer and the same error pop up, according to them is a virus, i checked all the pc's that access that drive none have viruses or malware, when i go back to my test pc's they do open with out issues, the test one

 

@Cubanghost 

Are you sure you have contacted legit Intuit Support?? How did you contact them? It's also funny that they still use the word "virus" today.

i called them directly not from a number out of google search, and yes they used that word Virus

Welcome back, @Cubanghost.

Not being able to get the support you need with this data problem can be a deal breaker, most especially if you have other things to do. I can see how this has impacted your workflow, but I want you to know that  we want to make sure you're able to get the support you need from us. 

We have to ensure our customer's account is safe in this public forum. For this, we really need to let our Live Support to handle this concern. They have the tools necessary to check your company file and help you resolve this issue. I know it's time-consuming to contact support, but only our technical team can create escalation tickets, as this forum doesn't handle account-related concerns. 

When contacting our phone support, it is best to ask for a case number. This is a unique ID created by the live representative for documentation purposes. Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the last person you've talked to. Also, all our call and chat channels are recorded, so they can look up your interaction easily. We also want you to know that you can request for a supervisor on set of the call if you have complaints about the support.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

Your files may be corrupt but I'm not sure that a "virus" is the cause. As you can notice from the following references, no service charge is more than $250

https:// quickbooks.intuit.com/learn-support/en-us/help-article/damaged-data/quickbooks-data-services-standard-data-recovery/L6fPGTqC7_US_en_US?uid=l3du0ael

There is also a lot of data corruption that Data Services cannot repair for some reason. Our clients had to purchase a third party file repair service.

I place a call back this time using one of the other computers that qb still works on, i am waiting to get a call back lets see cause this is a head scratcher

Actually on the first post i places a picture of the error i get with a phoine number, if that is the wrong number then iwas calling scammers

Having the same problem, they want me to buy a service product to fix it for $2000 Dlls. 

They mentioned that there are too many people calling with the same problem. 

I have three days trying to fix it, and it is the same thing over and over that I have to pay because the file is damage. 

@Iris Hita 

Contact us in private and we can give you a second opinion on your file after we check it.

That error message ended up been a scam, i had to run various scan with different programs till it was resolved, QB assisted me doing a clean install. when i put the phone number on google sure enough is a scam. the program runs right after you start QB, it doesn't disrupt the OS nor it messes with anything. it just an annoying pop up that runs with QB executable.

I have been getting this same error message for 6 days now. I talk to qb they told me it was my computer. I built a brand new machine and installed everything new. After about 30mins the pop up can back again. Does anyone have a solution to this problem.

I’m getting this same error message for 6 days now. I talked to qb they told me it’s my computer. So, I built a new computer and installed new qb 2022 and after having it open for about 30mins the same error popped up. Does anyone know a answer for this issue 

Thanks for keeping us updated, D33J4y.

I appreciate you for trying out the steps recommended for you. Since you've tried the possible solutions above to no avail, I suggest contacting our QuickBooks Care Support. I know that you've already reached us about the same issue. However, our phone support has the tools to conduct a thorough investigation to identify the reason why you're getting the warning error and come up with a fix.

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

runb this Download AdwCleaner (bleepingcomputer.com) the adwcleaner found the issue right away.

manually delete it here in the registry

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{34A83094-26D2-4FF8-8259-22368822FC61}
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{418989C4-DA70-4EA1-868A-12A056832591}
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Intuit QuickBooks
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Intuit QuickBooks 11

C:\Windows\System32\Tasks\Intuit QuickBooks
C:\Windows\System32\Tasks\Intuit QuickBooks 11

Hello cubanghost,

thank you will try this tonight and will let you know. Also, at the bottom of what you wrote this also delete these 2 files in this location

C:\Windows\System32\Tasks\Intuit QuickBooks
C:\Windows\System32\Tasks\Intuit QuickBooks 11

what is under these 2 folder that I’m deleting 

i am not 100 percent sure, but the program afore mention removes those two files. adw is pretty good. run it first it will do it automatically, i posted the registry keys in case the guys from intuit get a work around, the number you called is a scam center.

Cubanghost,

what am I deleting in registry under these 2 area

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Intuit QuickBooks
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Intuit QuickBooks 11

Letting you know it found exactly what you were talking about it was 6 files Associated with QuickBooks that I found only crazy thank you let me see if this fixes the issue thank you

I was in the line with Technical support for more than an hour, and the lady that was helping me told me that the phone number that appears in the window is not from QuickBooks, she walk me through a lot of steps until finally she was able to remove the windows warning. For me it is a scam, be careful. I had this issue for five days I even called the phone number that is in the window but they want me to buy a data protect service so that's when I started to doubt. Call QuickBooks directly. 

Hello,

I am having this same error. They requested $3,000 to fix the issue. We just upgraded to QB Desktop Pro Plus today and the error is now popping up on this one before it was popping up on the desktop 2019 version. However I saw the comments regarding running Malwarebytes. I did this and it found those files mentioned but it still is popping up this error even after reinstalling it again. Any help?? 

bmesler

Do you have a network with multiple computer sharing the master file? or are you just using 1 machine with qb 

Multiple computers connecting to the main computer over the network.