Enterprise 22.0 update

I got you, Collen1.

Let me help you fix your QuickBooks Desktop.

Have you tried repairing the system? If not yet, we can try to do so. This can help fix common issues when running QuickBooks. Here's how:

1. Backup QuickBooks company file.
2. Close unnecessary programs interfering with QuickBooks and restart your computer. 
3. Select Start and then Control Panel.
4. Go to Programs and Features. Choose to Uninstall a program. (If you don't see these options, select Programs, then Program Features.)
5. Select QuickBooks in the list of programs and choose Uninstall/Change.
6. Click Continue, then Next.
7. Select Repair then Next. Wait for the repair to complete.
8. Choose Finish. Restart your computer if prompted.

Then, you can try updating QuickBooks again and ensure that it's installed properly. After the process, we'll have to check if Multi-user is set up correctly.

If the same thing happens, you can refer to this article for additional information in resolving issues in your company file: Repair your QuickBooks Desktop for Windows.

Please keep me posted on how it works. I'll be right here if you have follow-up questions.

@Collen1 

Have you upgraded from an older version or is this your first time installing QB Desktop?

Common problem with QB support. Most of their agents follow a chart for troubleshooting and then they tell you to use QB Toolhub. I have had agents that did not even know what it meant to defragment a hard drive. QB needs to realize their support is archaic and need to bring the developers off the throne and implement them in to the support team.

We are using 20.0

Some of the user are getting a screen that says Install Now with no option to install later.

How do we correct this problem with out updating to 22.0?

Does anyone recommend 22.0?

We too are having multi user issues with the new QB Enterprise 22.0 upgrade!  It was working this morning but when I tried to run payroll in one of our companies, there was a script error.  So I ran Database Server Manager and now we are again having multi user issues! Please help!  I need to run payroll!!!

Hi there, @LJ423. I'm here to provide information about your multiuser issue after upgrading.

Currently, there's an ongoing investigation about having multiuser issues after the upgrade to QuickBooks Desktop (QBDT) 2022 version. 

To fix this, you can perform the recommended workaround for the issue. Let's start with uninstalling the prior version of QBDT installed on the server computer. If you can't find the QuickBooks Desktop Database Server Manager (QBDSM) version 2022 after uninstalling the prior version, you'll have to do a manual clean install on QBDT 2022 to resolve it.

For more information on setting up multiuser in QBDT, feel free to open this article: Set up and install a multi-user network for QuickBooks Desktop. 

Also, I recommend reaching out to our Customer Care team to add your account to the investigation. This way, you'll be informed about the status of the issue and how it will be resolved via email. Follow these steps to contact them:

1. Navigate to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of your issue. Example: Having multi-user issues after upgrading to QuickBooks Desktop Enterprise 22.0.
4. Then, select Let's talk, and then choose a way to connect.

Then, to ensure you'll be assisted on time, please visit our support hour's page. It contains the exact time when our support team will be available.

In case you'll need helpful links and guides to assist you in doing QuickBooks tasks, you can visit our QuickBooks Help page. From there, you'll find a number of help articles and even video tutorials based on the QuickBooks feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.

Feel free to post again here if you have any other multiuser issues in QBDT. I'd be glad to help you. Have a good one. 

this is joke.. this issue has been going on for over 2 weeks and nothing has been resolved????

I just updated my local server and 2 clients and having the same issue. when i run the qb tool hub and look at network issues and scan my drives then go to DB tab is shows not DB version. when i got to ports tab there is no QB server port listed for 2022???

I sat with support for 2.5 hours!! they can only tell me its something with the website and engineers are working on it??? what website? what does it have to do with my on prem server. im not a cloud user.

resolved issue myself by uninstalling 21.0 as much as i hated to. I've never had to do that before. for some reason 21.0 was staying in priority basically. after that 22.0 DB showed properly  and the new port for 22 also showed. input the new port in my FW and my users were able to move to multi user.

We have been having the same issue. After being on with support for over 2 hours today, the issue has not been resolved. They are trying to say it's the firewall on our server, but if that was the case NO machines could access, whether it be single or multi-user. 

We have 3 machines that access this file on our server. Machines 1 & 2 are able to access and run in multi-user. Machine 3 is unable to access in multi-user, even if machines 1 & 2 are already logged in as multi-user. This issue was not present until the version 22 update. All 3 machines could access without issue prior to the update. 

This is absolutely unacceptable. We pay a premium for this products, and to have it not work is a disgrace. 

Hello there, Fadco.

We are still continually looking for a permanent fix to this issue. 

Let's check to make sure everything is installed and set up properly. If needed we may need to reinstall some components. We can uninstall the prior version installed on the server computer. If the QuickBooks Desktop version 2022 is nowhere to be found after uninstalling the prior version, perform a manual clean install on QB 2022 to fix it. 

Feel free to post a comment below if you have additional questions. I'll be here to help. Have a great day!

We have already done all of this with no resolve. 

I appreciate you for following all the possible resolutions shared on this thread, @Fadco. 

At this point, I'd recommend contacting our Customer Care team so they can take a closer look at the issue and fix this right away. 

Here's how: 

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Click Contact Us, then enter a summary of your issue. Example: Having multi-user issues after upgrading to QuickBooks Desktop Enterprise 22.0.
3. Then, select Let's talk, and then choose a way to connect.

For future reference, visit our QuickBooks Articles hub to search for some topics related to your concerns, steps, and guides to resolve issues. 

Feel free to visit us again if you have more questions. We're always around here to guide. 

Are you still having issues with multi-user mode? We are upgrading from Pro 2019 to Enterprise Gold 2022 next week, and your post is making me very nervous! One of the main reasons we decided to go with Enterprise is because of multi-user issues with Pro 2019. Thank you!

Hi, I was wondering if your issue with multi-user mode has been resolved. We are upgrading to Enterprise next week and I want to avoid any unpleasant surprises. Thank you!

you should be fine. not sure mine was a one off but see my response to how i fixed it with the uninstall and reinstall of 22. make sure after you upgrade you verify the new port number and put that in your network firewall.

Thank you for the reply. I will definitely follow your advice!

We have been struggling with the issue of getting locked out by a user, and only way to clear it is to have that person log out.  Then it releases and others can finish task.  Have been having the issue since upgrading from 20.0 to 22.0 in May.  Tech support thinks we may have data damage and we need to send in file for repair.  Now we have encryption issue and have errors in all Vendors with EIN numbers.  Was told today that rebuild can damage file too.  I'm disappointed with Tech support also.  

Hello, MDuerst.

I would like to take this opportunity to turn this around for you. So, I'd like to lay down some solutions to help you fix the encryption, vendors, and multi-user issues. 

You might've done these steps with our support, but I want to ensure we're on the same page and go over the next steps. 

Before we proceed, I'd like to ask more details from you regarding the issues. Did you encounter a specific error message when you're locked out from the program?

Also, were there any error prompts on the encryption issue and errors on the vendors? More information would definitely help me come up with a solution to turn this around. 

In the meantime, let's proceed with the troubleshooting steps to fix the issues. 

There might be some components that were damaged, which causes the lock out and encryption issues. Another thing that might've caused the issues are installation issues. Let's go over a couple of solutions to fix these. 

We can run the Tool Hub utility to fix the lock out issues, the encryption and vendor errors. The utility will scan the program and the file and find the root cause of the problems. Here's how to do it: 

1. Download the latest version of the Tool Hub here: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
2. Open and run the installer. 
3. After installing, run the Tool Hub.

On the list of utilities, we can use the Company File Issues, Network Issues, and Program Problems. Let's follow the prompts after each check to fix the issue. 

If you're still having issues, we can clean install QuickBooks Desktop to fix this. Check out this guide if you need help: Re-install QuickBooks Desktop. 

After resolving the issues, would you like some assistance in filing your contractor or vendor 1099s in the future? Check out this article for a guide: Create and file 1099s with QuickBooks Desktop. 

Let me know if you have other questions regarding your data, vendors, or users. Do you need help with other things in QuickBooks like reports? Add the details to your reply, and I'll help you out. 

Have run Tool Hub fixes on Company file, and all of the workstations.  No errors reported showing or fixed.  

Every time it "locks out" then if run a verify and rebuild it shows same main errors: 

"Qty on PO does not match" "all sites" "site 0" - and the transactions are mostly the same list.  There is no site option showing on a PO template.  Yesterday had same issue 3 times, and now error is showing 2 new items on a new PO, but same error.  

When the lockout happens, the error message says "wait for User (usually Cher3, and yes I have rebuilt her login profile 3 times trying to fix if corrupt) to finish working" but it is not different users working on same task.  She just has to log out.  I asked my support person to reset her windows profile today as I read that maybe a fix in a different thread.  Will see. 

Will try uninstall and reinstall directions as that is only thing haven't done on all the workstations. Only have 22.0 installed, always uninstall previous versions.  Have reinstalled on one workstation earlier after upgrade in May, and that user also holds others up often.  

I can't recreate the error, but it has to be connected to Inventory, Item Receipt, PO functions as the user that is "causing" the holdup.  

My more concerning challenge now is that I have 241 encryption errors on EIN# on Vendors, that show letters instead of numbers.  It also is clearing out the name, address and all contact information for this vendor.  If I manually delete the letters from the field as recommended then take out the information from all past checks, etc. so I don't have it to reference to put back into.  I'm not sure if this new issue is related to the holdup issue or not.  

Last night I was told to run a portable backup, and restore which I did.  I have the same errors in that report as I do the original file.  The rebuild report said it fixed the encryption errors, but it did not.  I don't understand why it doesn't show them in the "errors we could not fix" section of the report.  

When I ran another Verify Data report, after the Rebuild it shows 98 Encryption Key Table errors, when on the previous rebuild report it showed 241 fixed. I have attached a copy of the most recent rebuild report for your review.  How do I get escalated to a higher level of tech support within the Enterprise system before being referred to data damage repair team?  

Looking for resolution.  Have been working with support on this for over a month.  All systems had latest updates installed yesterday too.  

Thank you for coming back with more details and a screenshot, MDuerst.

If I were in your situation, I would also look for a higher tier before going to a specific team for fixing data issues. However, we found out that it was already suggested to send your file to our Data Services team to work on. I know that fixing it may take some time, but they are our file experts and will be the best people to find a solution to this issue.

We'll be here if you have any other concerns. Take care and have a good one.

We are on Enterprise Platinum subscription service, so how do I get to a higher tier before going to Data Services?  Only option I have been offered is to send file to Data Services.  

I saw someone else suggested to try a 3rd party, which I did a 1 hour consult with, but they also said depending on the cause of possible data damage that QB Engineers are only ones that have access to everything.  So, we will start here first, in case it is something that is not accessible by a 3rd party provider.  

Will hope data services can resolve the issue so that we don't continue to get more damage.  Everyone spoken with is very polite, however I don't understand why I have to start over with support every time I call, when working on same issue.  How long does a case file stay open?  If we are suggested to send data to data services, shouldn't all support personnel know how long a link stays open, and how to generate a PIN#?  

Have been using QB's since 1996, and upgrade to 22.0 has been the hardest so far.  

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@MDuerst wrote:

I saw someone else suggested to try a 3rd party, which I did a 1 hour consult with 

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@MDuerst 

Which 3rd party service provider did you contact?

How big is your file size?

Hello there, @MDuerst,

Thanks for visiting the community and letting us know the problems you're getting with your QuickBooks Desktop software. I understand that having issues like this can be time consuming and cumbersome. For this, I want to make sure we look into this.

Please know that this community is only able to provide basic troubleshooting for software issues. We would still recommend that you continue working with our Technical Team since this is an escalated concern. Our agents are able to pull up your contact history if you have the case ID from your previous call.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Note that all calls are directed to the Tier 1 support, so once you get a hold of a live representative, you can request for a supervisor onset of the call. They can look for a higher support to help you further with your technical concern. You can provide the case numbers of your previous calls to help them track the issue.

Kindly update me on the result of the call. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!