Dear Quickbook,

I tried many times to pay for the QuickBooks invoices but in vain. The problem doesn't come my bank. Please fix this issue as soon as possible as I notice many users have same issue in the past.

We have the same issue.  We are a nonprofit and trying to accept payment.

Our client keeps getting this message regardless of browser, incognito mode or platform..iOS or windows and smart phone

Error You can try again, or come back later and try connecting then.

Obviously Quickbooks knows about this completely unacceptable

Same error! Why has QB been pretending for over a year this has been fixed? I am filing an FTC complaint.

Contacted support today just to be told... As always.... 3rd party issue. PayPal in my case. When I get the customer to send me a screenshot of the error and after I've found this discussion.

Why you guys always say.. 3rd party issues when you know something is wrong on your side.

Luckly we have a backup payment system as some of the customers got frustrated after trying a few times. I was thinking they're lying and don't want to pay when actually they're the honest ones.

This discussion is a few years old I see but never had a reply from customer service to accept the fault or to guide us on what to do about it.

Awful Experience today. Awful 

My customer is having the same issue. QuickBooks, are y’all gonna fix this or just pretend it’s not a problem? Clearly it is a prevalent issue. 

I would get disappointed when my customers got issues with processing invoice payments, @absmithdesignfab.

Thanks for getting updates from this thread. Let me share with you recommended solutions to fix issues with processing payments from your customers.

Currently, I've checked, and we don't have any ongoing investigation into this error message. For now, I recommend following the steps provided by my peers to let your customers open a private window when paying invoices to isolate the issue. The browser's cache is most likely to get errors when too many processes and running windows are used at once while paying invoices.

They can run a supported browser (like the ones listed below) and then follow the selected shortcuts:

• Press Ctrl + Shift + N (Google Chrome)
• Press Ctrl + Shift + P (Mozilla Firefox)
• Press Command ⌘+ Shift+ N or P (Mac OS browsers)

If it works, I suggest clearing their browser's cache to refresh the browser's memory and get the old ones removed. It also enhances their browsing experience. Also, you can let them use other supported browsers to paying invoices.

I would also suggest reaching out to our Care Support team so a representative can check and investigate the root cause of this error. To contact QuickBooks Online support, you can click Help from the top right and select the Search tab to Contact Us. Enter your concern and select Continue to choose chat or callback.

You can check our support business hours so you can directly contact them at your most convenient time.

For additional references about managing invoices and payments in QuickBooks, check out these articles:

• Record invoice payments in QuickBooks Online
• Take and process payments in QuickBooks Online

For other resourceful topics, you can glance at our help articles in case you need tips and related links while working with QuickBooks in the future.

I'll wait for your reply to assist you if you have any other questions about processing customer payments. I'll be back to help soon. Take care always!

This is the same exact reply your team gives to every person who has this issue and as you can see from comments above it does not work. What did Einstein say? Doing the same thing over and over and expecting different results is the definition of insanity.

Having the same issue. Currently escalated with their 'backend' team whom advise I am the only one with this issue. Only signed up a week ago and can't even use this service. Quite ready to jump ship and take my business elsewhere.

I also have this issue. Seems to be a very longstanding one. Tried the fixes mentioned here but still not working. I have sent them a link to this thread as they mention I am the only one with this issue.

I know this hasn't been an easy process for you, josh3003.

Let me make it up to you by making sure you'll get a detailed explanation of why this error occurred on your end.

I understand that you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can determine its main cause to ensure it won't happen again to you or to other customers.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Additionally, I've included these articles that'll help you manage your sales and expense transactions in QuickBooks Online. This way, you'll be able to ensure your records are accurate.

• Sales and Customers
• Invoices and Payments
• Expenses and vendors

I'm only a post away if you need more help in completing your other tasks in QuickBooks, josh3003. It's always my pleasure to help you out again.

Had same issue.  Quickbooks support was useless and grossly patronizing.

Background = Observed that customer had a couple of rejected payments in their record due to insufficient funds.

Work around = Void the invoice and mark the customer as inactive.  Create a new record for the customer (e.g. add a middle initial) and re-invoice using the new customer record.

It does not solve the programming issue but it allows you and your customer to get on with life!

Jim

Offering a potential solution although I'm positive it won't help in 100% of the cases. I found this thread because I was trying to pay a vendor and was seeing this error. It does appear to be general error for when the bank denies the transaction though who knows how many possibilities that includes. In my case I did not realize I had not activated my credit card from Chase. Didn't think you still needed to do that, but as soon as I activated it the payment went through. Hopefully that helps some of you...

Infuriating.  Unacceptable.  Unprofessional.  Incompetent. 

This isn't a credit card issue - the error message is so generic and happens instantaneously.  This thread spans a couple years and they act like it is a new issue every time.  I'm not even wasting my time to contact support to be treated like it is my first day using a computer. 

Different browsers - different devices - different cards - different amounts - correct and non-correct info... same instant error message.  I will never use Intuit for payment processing.

I wish I could make it better, @HutchKC. I want to ensure this problem is addressed timely.

Appreciate the time you've taken in sharing the steps to get rid of the error message. Since the issue persists, I recommend contacting our Customer Care Support.

One of our specialists has the tool to pull up your account letting our engineering team investigate why you're unable tp process online payments for invoices in QuickBooks.

You'll want to connect with our team online  during business hours from 6 AM-6 PM PT Monday-Friday using the steps in this article: Contact QuickBooks Online Support.

You may also consider reading through this article and learn more about your deposit schedule: Find out when QuickBooks Payments Deposits Customer Payments.

I've got you covered if you have other questions about invoices and payments. Let me know by leaving a comment using the Reply option below. Take care always!

How is this still a problem? No way QB can sit back and think it is a user error. By far, this is very embarrassing. I'll look for another service. If a business can not collect a payment, it really hurts the business. And since this thread has been going this long, it is amazing the company's oversight of this problem. And I was going to use QB for my taxes, but if QB cannot figure out how to fix this error, why waste my time.

Same problem here.  My customer couldn't pay his invoice online without receiving the error.  I found this thread going back years with people having the same problem...   This is very disappointing.  The most surprising thing is I see people posting from Intuit saying "we have no open investigation into this issue"...  SERIOUSLY???   People have been reporting this as a bug for years...  You have a thread on your own support forum that's 3 pages long, and you guys haven't bothered to open an investigation to the problem?

   Anyway, FIX IT.  This is CRAP.

Thanks,

Todd

Hi Todd,

Got the same non-response when I encountered this condition a year ago. I gave up on QB and just started experimenting.  My customer had multiple payments against her checking account declined for past rental charges.  Once she got her finances in order, she still got declined by QB.  I made her customer record inactive and created a totally new customer record (added a middle initial).  There have not been any problems since that time.

Since QB has not been responsive and, based on a ton of past history on this subject, probably will not provide any solution, suggest you try this work-around to see if it works for you.

Good luck...........Jim

Sorry I wrote a long post with the fix, but the site crashed. So here is the condensed version.

Go here

https://merchantcenter.intuit.com

Go to account 

Account profile

Account holder/business information (edit)

Make sure industry type and owner title is correct. 

It instantly fixed it.

Sorry I wrote a long post with the fix, but the site crashed. So here is the condensed version.

Go here

https://merchantcenter.intuit.com

Go to account 

Account profile

Account holder/business information (edit)

Make sure industry type and owner title is correct. 

Lastly, fill in the reason for changing  

It instantly fixed it.

I stopped using Quickbooks because of this error.

Was an awful experience for a few customers in a row where I was insisting that is their fault. 

They don't seem to care that they have problems with the system so this days you can easily move somewhere else.

Hi Todd, were you able to get this fixed?

I'm having the same issue, totally embarrassing and support cannot fix it.

lmk

I am still having this problem as well. today March 14 2022.

Hi there, Littlep2468.

I recommend contacting our QuickBooks Live Team since you're getting the same results. That way, they can monitor how many customers are still affected when paying invoices online.

Here's how to get in touch with them.

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select Contact Us.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

For now, your customer can hand a check or cash payment. Then, you can record it in QuickBooks.

Here's how:

1. Click+ New, then Receive payment.
2. From the Customer drop-down, select the name of the customer.
3. From the Payment method drop-down, select the payment method.
4. From the Deposit to drop-down, select the account you put the payment into.  
5. From the Outstanding Transactions section, mark the checkbox for the invoice you're recording the payment for.
6. Enter the Reference no. and Memo if needed (optional).
7. When you're done, click Save and close.

I'm adding this link for your additional guide in manually entering payments: Record invoice payments in QuickBooks Online.

Don't hesitate to post again if you have other questions about invoice and payments. I'm always around to help you.

SOLUTION... at least for me...

I have been trying to pay a vendor for days. Two different invoices using ACH withdrawals from two different accounts. Kept getting this error over and over and over.

The issue with the first invoice and account is that the name on the account at the credit union was in all CAPS. So, I put the name in all caps and it worked.

This did not resolve the issue with the second invoice payment attempt. I then ran across this thread and read through all the comments. I wasn't very hopeful, but tried anyway to bring up an incognito browser in Chrome and try again--this time it worked. I know a lot of others have tried this and it has failed. But, it did work for me. FWIW.